I accidentally purchased the annual Windy Premium subscription, but I only wanted a monthly subscription.

I have already cancelled the renewal, and I would like to request a refund for the annual payment if possible.

I am contacting you within 14 days of the purchase.

My Windy account email: dpalwl12@gmail.com
Purchase date: August 12, 2026
Payment method: KakaoPay (Woori Card)
Transaction ID: txn_01kzt10s**************

If needed, I can provide the full transaction details privately.

If possible, I would appreciate it if you could refund the annual payment so that I can subscribe to the monthly plan instead.

Thank you very much for your help.

Best regards,
Jaewook

We subscribed to Windy Premium after confirming that the subscription price was displayed as KRW 51,900.

However, the amount actually charged to our corporate card was KRW 53,713. We understand that this difference may have resulted from currency conversion, exchange-rate fluctuations, international card processing fees, or other applicable charges.

For our company’s accounting and expense-processing purposes, the amount shown on the supporting documents must correspond to the amount actually charged to our corporate card. Therefore, we kindly request an invoice showing the actual charged amount of KRW 53,713.

The subscription details are as follows:

Subscription account: kwaternakdong@kwater.or.kr
Displayed subscription price: KRW 51,900
Actual amount charged: KRW 53,713

In addition, could you please provide a separate invoice showing the original transaction amount in US dollars?

We would appreciate it if you could provide both:

1. An invoice showing the actual charged amount of KRW 53,713; and
2. An invoice showing the original transaction amount in US dollars.

If it is not possible to issue an invoice showing KRW 53,713, please provide the invoice in US dollars and clarify whether the difference between KRW 51,900 and KRW 53,713 was caused by currency conversion, exchange-rate differences, card processing fees, or other charges.

Please send both invoices and any related documents to the following email address:

sjw3570@kwater.or.kr

These documents are required to process the subscription payment through our company’s accounting system.

Thank you for your assistance.

Best regards,

Korea Water Resources Corporation (K-water)
Nakdong River Basin Headquarters