@Ondřej-Šutera Ah yes! Now I remember. Thank you.

Hi @Bransonwx, if you are decided to cancel the service, you can do that here on this link.

However, if you want to get help with the issue, please provide us with further details.

Hi @username1273646, we use third-party services for our subscription management, which means that cancellation can be done via the service you used for the purchase. There are three of them:

Fastspring for desktop Google Play, App Store for mobile devices

I see that you used Fastspring, so please check this link for subscription cancellation.

Hi @Andrew-Wescoat, do you have the right Premium subscription from Windy.com? There is also Windy.app with their PRO subscription and we have nothing in common with them, but the name.

You can get our app here on this link. Please let us know.

@Slaven21
Hi, unfortunately the Route planner is not available in the mobile app, may be in future.

@tyche34 Hello, Windy Premium is tied to your account. All you need to do on your new phone is to log in with the same account.

@Marin-Butrica Hello, I can see that your order was refunded. The refunded was not initiated from our side, so I'd recommend contacting Google Play directly. Or making a new purchase for Windy Premium.

HI @Steve47, since we use third-party services for the purchase process, they standardly have their own conditions for managing the refund. Unfortunately, AppStore is very strict about this, and we are not able to help you.

@JonHoos Luckily, you let us know in time, so I already processed the refund for you. If you need anything else, please let us know.

@CONEMIPUQ according to your Premium badge next to your username, you are logged in to your Premium account. Can you check your Windy?

@Catriona-Pearce
Yes you are Premium according to the badge here near to your user name. So you can access the layers which are exclusively available to Premium users.
And in local forecasts you have the possibility to select 1h step forecast instead of 3h.

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Hi @maksim65, unfortunately, we don't work with any provider that allows purchases from Russia.

Hi @Jeme44, thank you for your interest in our subscription. However, we don't offer any monthly subscriptions now. There are only two options now:

Annual subscription with auto-renewal every year for $18.99 One-time subscription for a year for $29.99

@Korina, no hoy he cambiado algún tipo de información.
Gracias, un saludo

Hi @Kevin-Trudeau, please try this link here, it should help you to manage the subscription as well.

@Gennady Hello, we currently do not work with any other providers.

Hi @Alexander-Fischer, unfortunately, it is still not possible. We offer only an annual subscription, which is available for multiple devices with one account connected to the subscription.