Hi @username1273646, we use third-party services for our subscription management, which means that cancellation can be done via the service you used for the purchase. There are three of them:
Fastspring for desktop
Google Play, App Store for mobile devices
Hi @Andrew-Wescoat, do you have the right Premium subscription from Windy.com? There is also Windy.app with their PRO subscription and we have nothing in common with them, but the name.
You can get our app here on this link. Please let us know.
@Marin-Butrica Hello, I can see that your order was refunded. The refunded was not initiated from our side, so I'd recommend contacting Google Play directly. Or making a new purchase for Windy Premium.
HI @Steve47, since we use third-party services for the purchase process, they standardly have their own conditions for managing the refund. Unfortunately, AppStore is very strict about this, and we are not able to help you.
@Catriona-Pearce
Yes you are Premium according to the badge here near to your user name. So you can access the layers which are exclusively available to Premium users.
And in local forecasts you have the possibility to select 1h step forecast instead of 3h.
Hi @Alexander-Fischer, unfortunately, it is still not possible. We offer only an annual subscription, which is available for multiple devices with one account connected to the subscription.
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