@mrothman

It is not possible to see only a selected group of models in the “wind rose” chart.
Here in Western Europe we have 7 models available and it is almost impossible to see all the arrows which are overlapping.
It would also simplify the “Compare” big table.
The best would be to be able to select the model in the table itself, because the choice could be different depending on the expected deadline or resolution.

@pgirardcajun We are really sorry about the lack of data in the last hours. It was our mistake, that is fixed now. Unfortunately, there was a failure on the end of one of our servers and also the monitoring failed so it takes time to find the cause and fix it. At this moment, we are taking precautions to prevent this from happening again.

Thank you for your patience and understanding.

@meteotom3100 Hi there, I see you posted this message with a certain account, so it should be possible to login to other devices with same email and password as well.

@Colin-in-BKK Okay, thank you for sharing these, I will forward it to colleagues as useful optimization.

@mikebo4 Please contact us at support@windy.com, so we can directly contact the provider of the purchase service. Thank you in advance.

Hello @drawlin, what device did you use to purchase our Premium?

@YOGESH-MUNJ
cff0f835-f280-4e7e-9e1d-ee1b77d5239d-image.png

Hello @Robert-Adams-6, if you want to cancel your subscription, purchased via AppStore or Google Play, you have to handle that on your own in these stores, standardly under your profile in the subscriptions section. If you purchased subscription in browser via Fastspring, you can access your subscription management here.

If you have any questions, please let us know.

@北斗Dipper Hi, I found one active purchase of Premium under p****ir@163.com. The purchase was made via Fastspring (our desktop app in the browser). If you made any other payments on your mobile device as well, I need to get further info.

@idefix37 Thanks! I've been using Windy for years, but never had a reason to try "windy community", until now.

@gladiador85
@chichojiga
See the reason of this issue
https://community.windy.com/topic/36856/satellite-outage-over-the-north-and-south-america

@Caefix That is not possible. An update just occurred and still Radar+ does not work.

@Vasileios-Papanikolaou Hi, thank you for your feedback, do we talk about any specific datasets in our app? Regarding the refund request, I already processed the refund for you.

@Rahmi-ALAN Hi, I checked your Premium and you have your account assigned successfully. Do you still need any help?

@Carmen-Hawkins Hello there, can be possible that you used a different Google Play account, when you purchased the Premium?