@bravoromeo
Hi,
Yes you can install the app on your mobile with the same account. You will get the Premium version too, without needing to pay a second time for it.

@kristohper_d Hello, I can see you already have "Premium" badge at your profile, so you should have access to Premium.
All you need to do now is to login with the same account as here in your app.

Hello @bingus666, I am sorry to hear you want to unsubscribe from Windy Premium. May I ask what features didn’t work for you?

I have refunded your purchase, you should receive the money within the next few days.

Hi @eeisen, thank you for your support!

You can update billing info. Type in the email address you used for a subscription here and you will receive an email with a link to your account management – https://windy.onfastspring.com/account.

@elliot91111 Hello, where did you please purchase the Premium, was it on desktop or phone?

Hello @AMBMET, thank you for supporting us!

You can update billing info. Type in the email address you used for a subscription here and you will receive an email with a link to your account management – https://windy.onfastspring.com/account.

@马振涛 Hello, you may encounter some issues, since Windy is blocked in China. Have you tried VPN on your phone?

@ideasman Hello, how can we help you? Your Premium is already active.

Sorry, I'm not Premium, but I guess the right side option would make the deal.
At least it says "Cancel Anytime"; anyway, 1.6€ for 1 month is much less than the price of one bus ticket in Paris (:oj)---

@korina Thank you for your help. I've got fees returned.

@woot59 said in request a refund:

wootsaitong@gmail.com

Hello, where did you subscribe please, was it on desktop or via app? If it was via app, you will need to request a refund through App Store or Google Play.

@jhartwell Hello, we currently do not have any special discounts.

@lukephilby Hello, the option "buy for one year" is a single purchase with no subscription that renews every year. Option "Annual subscription is a regular subscription.

@monaken Hello, you will need to cancel the subscription on the platform, where you made the purchase. We do not have access to App Store or Google Play.

Hello @danoek, thank you for supporting us!

I have refunded the duplicate order. You will receive the money within the next few days.
The subscription that stays active has a reference code ending with
WINDY******-****-74138.

To access your Premium features, follow the steps in this manual: https://community.windy.com/topic/11832/what-to-do-if-you-can-t-access-your-windy-premium-features.
Note that the restoration process has to be followed on the device you originally placed an order on.

If the restoration fails, please, let me know in which step it failed and if there was an error message.

Hi @hjmknight, FastSpring has some issues with PayPal payments on which they are working.
Right now, I can recommend a different payment method or subscribe via Google Play/App Store. Once you have a Premium account, you can log into any device or platform and Premium features will be available to you.

@SV-Fineline the subscription you have isn't to our application, we are sorry for the confusion.

@matti-6 Dear user, we are sorry to hear this.

In case you have subscribed via App Store or Google Play, you will need to follow their instructions for a refund, we don't have access to their administration.

Let me know if you subscribed via FastSpring (desktop).

Hello @FernandoRib, we are sorry to hear you want to unsubscribe from Windy Premium. May I ask what features didn’t work for you?

To cancel the subscription, you have to go to a platform you are originally subscribed to since we don’t have any control over these platforms:

App Store – https://support.apple.com/en-us/HT202039
Google Play – https://support.google.com/googleplay/answer/7018481?co=GENIE.Platform%3DAndroid&hl=en

If you are subscribed via desktop, type in the email address you used for a subscription here and you will receive an email with a link to your account management – https://windy.onfastspring.com/account

@idefix37 thank you for your reply. I will try to contact them.