Hello @vivoni, thank you for considering subscribing to Windy Premium!

We don't have a solution for a company account that more people can access to. Account for each member of the team has to be created and subscribed to Premium separately.

I would recommend subscribing through our website, not the application. The payment is made through the platform FastSpring that will automatically create an invoice for you after you finish the payment.

Thank you

@trrwin Hello, you can request refund in the App Store, just go to your purchases and click on subscriptions. Here is a little manual - https://www.imore.com/how-to-get-refund-itunes-app-store

@timo-salmia Hello, thank you for supporting Windy!

If you want to edit your invoice, please contact FastSpring directly, they should be able to add more details according to your wish.

Hello @vytautastr, thank you for supporting us by subscribing to Windy Premium!

To access your Premium features, follow the steps in this manual: https://community.windy.com/topic/11832/what-to-do-if-you-can-t-access-your-windy-premium-features.
Note that the restoration process has to be followed on the device you originally placed an order on.

If the restoration fails, please, let me know in which step it failed and if there was an error message.

@nurlg Hello, there is no lifetime subscription. The "One time payment" option is Windy Premium for one year with only difference that it is not renewable. The annual subscription is auto renewable.

Hello @nebiu, thank you for considering supporting us by subscribing to Windy Premium!

What platform are you using Google Play, App Store, or desktop version?
Is there any error message when you try to proceed with the payment?

If there is an issue with your card provider, you can try to place an order on a different platform. Premium will be available to you in the application and website no matter where do you subscribe.

@g-funk Hello, you have annual subscription, that means you will be billed again on 15. 6. 2021. You can managed your subscription here - https://windy.onfastspring.com/account

@brunocolm Hello, the invoice can be found in the FastSpring administration - https://windy.onfastspring.com/account

Hello @martz-1, thank you for supporting us by subscribing to Windy Premium!

To find the invoice, you have to go to the platform on which you placed the order

For Android device:
https://support.google.com/store/answer/6160235?hl=en-IN
For Apple device:
https://support.apple.com/en-us/HT204088

If you are subscribed via desktop, type in the email address you used for a subscription here and you will receive an email with a link to your account management – https://windy.onfastspring.com/account

Hello @максим-e, we are sorry for the misunderstanding.
We advertise that the subscription is for this amount, which costs you $1.7 a month. When you proceed with the payment, the payment gate states the whole amount, not $1.7.

In case you are not satisfied, you can cancel your subscription.
To cancel the subscription, you have to go to a platform you are originally subscribed to since we don’t have any control over these platforms:

App Store – https://support.apple.com/en-us/HT202039
Google Play – https://support.google.com/googleplay/answer/7018481?co=GENIE.Platform%3DAndroid&hl=en

Before you cancel, don't forget to see the refund option first.

If you are subscribed via desktop (FastSpring), let me know and I will send you the refund.

@oceanrockn Hello, monthly subscription is no longer available. Option for $29.99 is only one time purchase without auto renewal. Option for $19.99 is renewable annual subscription.

@sailforever Hello, you are probably referring to a different app. We are Windy.com with a red logo and we do not have subscription called "PRO".

Our app on App Store
Our app on Google Play

Email sent - thanks

Hello @naitmusic, thank you for your support!

In case you are subscribed via App Store/Google Play, you can find receipts somewhere under the payment category.

If you are subscribed via desktop version (FastSpring), type in your email address here – https://windy.onfastspring.com/account. You will receive a link that will take you to the management of your account, invoices included.

Hi @l-richards, thank you for supporting us!

I would recommend uninstalling and installing the application.
Let me know in case the issue persists.

@krgilbert3 Hello, is it possible that you have 2 account with Windy? Please try to use the same username as on desktop.

Hi @bsdaiwa, to make sure your subscription renews, you have to change your billing info in Edit payment info section on the platform you are originally subscribed (Google Play or App Store).

In case you are subscribed via desktop version, type in your email address here and a link leading to an account management will be sent to you – https://windy.onfastspring.com/account.

@herxai Thank you for replying to my question. I appreciate it. Seems to me the annual subscription is the best choice then. I can still cancel if I'm not happy with the service.
Cheers!

@dylanc Please follow steps in this manual - section "If you purchased on App Store or Google Store".