@Oscar-Z Fastspring detects your IP and selects the language according to that detection, so it is necessary to check if you are using VPN or similar tools and potentially change the language in the top right corner of that form

Hi @Abdullahgulcan did you purchase a Premium subscription via Google Play? I see there was a refund initiated on 4th December, was that handled by you? If you didn't have further info about the refund, could you please contact us on support@windy.com?

@Matthew-Mellon I sent the email with the full order ID to you. If you need anything else, let me know by email.

@Kary-Krismer Yes, but both want to keep the name. Once you know it, it’s not problematic.

@Enrico-Sorrentino Hi, just log in with the same account on your Android that you use on your PC.

@idefix37 Yes, that is it. I had no idea there were two apps with the same name. Thank you!

@yarder1965 In menu you need to tick Particles animation [image: 1670061432062-8bb0bcba-9917-4b75-b67e-f364cb2a693a.jpeg]

Hi @sn-afu thank you for using Windy.com. According to payment options, we use third-party services to process any payments for the subscription. Those are Google Play, AppStore and Fastspring, so payment options are completely up to them.

Hi @matymaty, can you send further info about those payments to the email address support@windy.com? Any invoices that can help to find those payments would help.

@Richard-Maggs Hi, as @Ondřej-Šutera said, the best way is to print a screenshot showing the point forecast pannel. With the web browser version on PC you get 6 days if 3h step forecasts are selected. [image: 1669887042037-capture-d-e-cran-2022-12-01-a-09.25.15.png] After 6 days the forecast reliability drops, so it seems quite a good compromise. If you click on Compare (bottom line of screenshot) you get a prediction comparison between all weather models available at your location over 5 days. That's a good feature.

Hi @Flajjaren, according to the Premium badge next to your username, I would guess that you already have Premium in your app as well. I checked that, and your email address fl****@hotmail.com is connected to the subscription.

Hi @Peebs_22 could you please contact us at support@windy.com with further details and we can take a look at that. However, purchases are completely managed by the service that you used for the payment, that means Google Play, App Store or Fastspring.

@Korina Thank you!I wish you happy every day

@Korina Hi, thx for your reply! Indeed, I subscribed for an other application, which is very similar to yours (windy.app). Thx for clarifying! Kind regards...Tomas

Hi @designer, Annual one is automatically renewed, so you put the card there, and the subscription provider will automatically charge your card after a year. But if you don't want to think about the renewal and want to use Windy Premium only for a year, the One-year option is the right one for you. According to question from @mjmatthews, I see that you purchased Windy Annual plan with automatic auto renewal two days ago, is it correct?

@Andrew-Kolokolow Hello, You are probably contacting the wrong company. We are Windy.com (with a red logo), and our subscription is called Windy Premium, not “Windy PRO.” These are our official apps: For Android - https://play.google.com/store/apps/details?id=com.windyty.android&utm_source=menu&utm_medium=windy&utm_campaign=menu&utm_content=menu For iOS - https://apps.apple.com/app/apple-store/id1161387262 Kind regards

@wind01 Hello, you already have Premium on your current account. Just use the same account in the app as well.

Thanks, I have also migrated from Android to iOS and it helps.

@dcostend Hello, I can see you have Premium linked to your account already. If you ever want to manage the subscription, please visit https://windy.onfastspring.com/account.

@Ondřej-Šutera Many thanks easy to confuse as they are very simular in design and layout