Hi @kerem77, thanks for reaching out. Subscription purchases are handled entirely by our partners, who determine the payment methods available in each country. Unfortunately, Windy has no influence over which providers they support and which they do not. You can purchase a subscription either through our website https://www.windy.com/subscription (where Paddle manages premium for us) or directly in the mobile app, where Google Play or the App Store are responsible for in-app purchases, which may be the right solution for you.

@william-clima Hello, can you please provide more details or sources, where we can get more info about those models?

@idefix37 okey,thanks👍🏻🙂🤞🏻

Hello @Even-Bryce-McKenzie, We apologize, but we are unable to refund your App Store purchase. Apple doesn't allow us to manage purchases made on their platform. You will need to request a refund directly from Apple, as they are the provider of the purchase process. Once again, I apologize that I am unable to assist you further.

@13877938928 Hello, okay, you used a Paddle.com to purchase the Premium. However, I cannot find any purchase on the end of Paddle under your email, used in your account, 480***227@qq.com. So you had to use a different email address during the purchase process.

@Sutthichet-Phonglorpisit Hello, no, API service is a completely separate product. More info about API can be found here.

@dodo63 Unfortunately, this case seems to be an expired one, so you need to purchase completely new Premium and we cannot guarantee the old price. I am sorry about it.

Hi @coxy62, see this thread for more info.

@アチハ調達課 Hello there, this is probably caused by the potential violation of our terms of use. When our system recognize multiple accesses to your account at the same time, it logs the user out. Is it possible that you share the account with anyone else?

@Suty thank you

@Grégory-Bertrand Go to the rain accumulation layer (not just the rain layer) and the option for how many days ahead is at the bottom of the screen (Android)

@srustem Please check this related thread as some ECDIS users seem able to get GPX files via a converter to use them in Windy Route planer.

@Suty Thank you :)

@lorenzodp78 Hello, what device did you use to handle the payment? We use various platform for the purchase (Paddle, AppStore and Google Play).

@ayhan-avcıoğlu said in Yardım lütfen: @idefix37 but unfortunately it's not possible. Perhaps Windy doesn't have this feature for us amateur fishermen; it would be great if it did. Why do you say that? Alerts work also for non-Premium users, but for them the number of favorite locations / alerts are available in limited number (3 if I remember) I guess for fishing you need no wind or a light wind and no swell or light swell. So you see when these 2 conditions are combined at same time. So your setting is correct.

@pkakionis Hello, you can check your rain accumulation layer, where, you can set the time period of the total rain accumulation.

@fishinggonebad Hello, live alerts are only in our mobile app. If you want to use forecast alerts (custom one), you can be notified via email as well.

@J-r-a9ad4f53-253f-4028-82a2-a6d0adac7da4 This option is only available in the browser version, but later in the mobile too.

@ldwhite68 Regarding to the local time, we mean the local time of the device. Regarding to the issue, I will do my best to replicate it somehow and forward it to colleagues. I already tested UTC on my device and it was okay, but this can be related to your different location, since I access Windy from central Europe.