@todis Hello, the $30.00 option is one-time purchase and it gives you access to Premium for 1year without subscription. The option for $21.99 is a regular subscription that renews annually.

@arturo-gomez Hello, I can see only one active subscription via FastSpring. You have not activated your Premium yet, you will need to restore your purchase by following the steps below:

Go to desktop and log in with your Windy account Open the subscription offer window (e.g. click on the 1h forecast button in the detail of a certain location) Click on 'Restore purchases' On the next page, insert the subscription Order Reference code, your order reference number is (I will PM you the order reference ID).

As I mentioned, I do not see the duplicate payment. Let me know if you purchased the second one with a different email.

@juefried Hello, I have already sent you an email. Your account already has a Premium access.

@spy-3 Hello, we do not have a subscription called "PRO Annual". For clarification, here are our official apps:

For iOS
For Android

@emmaskywalk Hello, is your issue still valid? You will need to restore your Premium within the app, please see the manual here.

@jimerb Hello, those details are visible on the platform, where you subscribed. It can be either App Store, Google Play or FastSpring (desktop).

In your case, it is FastSpring. You can access your account at https://windy.onfastspring.com/account.

@gleb26 Hello, we are sorry to hear that.

To cancel the subscription, you have to go to a platform you are originally subscribed to since we don’t have any control over these platforms:

App Store – https://support.apple.com/en-us/HT202039
Google Play – https://support.google.com/googleplay/answer/7018481?co=GENIE.Platform%3DAndroid&hl=en

I don’t see your email linked to a subscription made via the desktop version. In case you used a different email, type in the email address you used for a subscription here – https://windy.onfastspring.com/account.

@ryszard-l-2 Hello,

To access your Premium features, follow the steps in this manual: https://bit.ly/34NZoZI. Note that the restoration process has to be followed on the device you originally placed an order on.

If the restoration fails, please, let me know in which step it failed and if there was an error message. Thank you.

@schultzmde Hello, your subscription seems to be activated already. Where did you please subscribe to Premium? Was it via desktop, App Store or Google Play?

@grlewis Hello, I can see that your account is already marked as Premium, therefore you should have access to Premium features. I did not find any order under your email address. Did you use a different one?

To manage your FastSpring orders, please visit https://windy.onfastspring.com/account.

@rockybear Hello, here is a manual how to cancel the subscription - https://support.google.com/googleplay/answer/7018481?hl=en&co=GENIE.Platform%3DAndroid

Anyway, if you paid the subscription solely by points (not money), it is usually not possible to cancel it.

@amit-baskin I still do not see you are Premium. Did you try to log out and log in?

@werpolo We do not offer a trail at the moment.

@werpolo
Four times in a day, every 6 hours. And this is for the whole world.

@alokeshow Glad to hear it. Let us know if you need further help.

@ramon-braga Hello, I would recommend to have a look at already available layers such as Clouds, Cloud base and High, Low and Medium clouds.

@whartonj Hello, 10 days forecast is already available. With Windy Premium you will get 1 hr forecast steps (instead of 3 hours intervals) together with more frequent updates for major weather models, special settings and 3D Globe.

@frescalee Hello, to cancel the subscription, you have to go to a platform you are originally subscribed to since we don’t have any control over orders from Google Play and App Store.

Request a refund here:
App Store – https://support.apple.com/en-us/HT204084
Google Play – https://support.google.com/googleplay/answer/2479637?hl=en

Cancel the subscription
App Store – https://support.apple.com/en-us/HT202039
Google Play – https://support.google.com/googleplay/answer/7018481?co=GENIE.Platform%3DAndroid&hl=en