@monaken Hello, you will need to cancel the subscription on the platform, where you made the purchase. We do not have access to App Store or Google Play.

Hello @danoek, thank you for supporting us!

I have refunded the duplicate order. You will receive the money within the next few days.
The subscription that stays active has a reference code ending with
WINDY******-****-74138.

To access your Premium features, follow the steps in this manual: https://community.windy.com/topic/11832/what-to-do-if-you-can-t-access-your-windy-premium-features.
Note that the restoration process has to be followed on the device you originally placed an order on.

If the restoration fails, please, let me know in which step it failed and if there was an error message.

Hi @hjmknight, FastSpring has some issues with PayPal payments on which they are working.
Right now, I can recommend a different payment method or subscribe via Google Play/App Store. Once you have a Premium account, you can log into any device or platform and Premium features will be available to you.

@SV-Fineline the subscription you have isn't to our application, we are sorry for the confusion.

@matti-6 Dear user, we are sorry to hear this.

In case you have subscribed via App Store or Google Play, you will need to follow their instructions for a refund, we don't have access to their administration.

Let me know if you subscribed via FastSpring (desktop).

Hello @FernandoRib, we are sorry to hear you want to unsubscribe from Windy Premium. May I ask what features didn’t work for you?

To cancel the subscription, you have to go to a platform you are originally subscribed to since we don’t have any control over these platforms:

App Store – https://support.apple.com/en-us/HT202039
Google Play – https://support.google.com/googleplay/answer/7018481?co=GENIE.Platform%3DAndroid&hl=en

If you are subscribed via desktop, type in the email address you used for a subscription here and you will receive an email with a link to your account management – https://windy.onfastspring.com/account

@idefix37 thank you for your reply. I will try to contact them.

@loraklemm Dear user, I found your monthly subscription via FastSpring for 2.99 USD active since 2020. Please note that we no longer offer monthly subscription. We now only offer 2 options for annual Windy Premium.

I assume you might have accidentally subscribed again via your phone to annual subscription and therefore you are getting charged twice.
Could you please check your Google Play or App Store subscriptions?

@ashoksiva Hello, please see the update times posted by @vsinceac.

Furthermore, we do not offer archive forecast data.

@jody14 Hello, you are already registered with account on this community. Now you need to assign the Premium to your account, please follow steps in this manual - https://community.windy.com/topic/11832/what-to-do-if-you-can-t-access-your-windy-premium-features

@starweather2020 Hello, I can see you already have the Premium badge, that means you have access to Premium features = the Premium is assigned to your account. Could you please describe what issue do you have?

I think that it is probably about a meteogram for a given position on map, like on screenshot below...

d68c62fd-d9aa-4834-a4ce-2646b36fad81-image.png

@enigmalee Hello, you will need to assign your account to Premium, please see this post - https://community.windy.com/topic/11832/what-to-do-if-you-can-t-access-your-windy-premium-features with instructions.

Hello @brokenwind, thank you for your support!
Family Sharing isn't available for now.

@jiri-sada Hello, did you subscribe via desktop or in the app? You should find the invoice in the email, whether it was done via mobile or desktop PC.

Hi @tizianoborghi, thank you for supporting us!

Please, contact us at support(at)windy.com and we will help you access your account.

@patapufq Hello, the monthly subscription has been cancelled. Now you can subscribe for 1 year only.

@mercè-g
Yes, you can, just log in with your Premium account in your iPhone. No necessity to pay twice.

@mdeibey Hello, you have probably not assigned the subscription to your account. Please check this manual to resolve the issue - https://community.windy.com/topic/11832/what-to-do-if-you-can-t-access-your-windy-premium-features/

@coach09 said in One Hour Forecasts not appearing on Kindle Fire:

Kindle Fire

Hello, are you logged in with the same account as in here? The Premium features are assign to your Windy account.