@kim-takak Hello, I have refunded you the second charge for 18.99 USD, now you have only one active subscription.

Hello @dugang279, thank you for supporting us by purchasing Windy Premium! Premium is already activated for your account, you can tell by the Premium batch you have here on the forum next to your username. To get to Premium features in the application/on the website, you need to log in with the same account you are logged in here. Once you are logged in, you should see a Premium batch right under your profile picture (upper-right corner on the website, lower-right corner in the app).

@sdbob9999 Hello, you can view your subscription status on a platform, where you made the purchase. It is either FastSpring (desktop) - https://windy.onfastspring.com/account or on the App Store or Google Play.

Hello @nurlg, both App Store and Google Play have decided to stop accepting payments from Russia. Unfortunately, we are not able to help you.

@orion34 Hello, I do not see any duplicate order on FastSpring this year. I can only see annual payments since 2020. If you have accidentally subscribed on a different platform such as App Store or Google Play, you will need to request a refund there. Here is how to do it - Request a refund here: App Store – https://support.apple.com/en-us/HT204084 Google Play – https://support.google.com/googleplay/answer/2479637?hl=en

@korina Thanks for your reply, PayPal informed me that it is just an advance payment right now. Since there have no payment at all, i think my money will get back soon.

@indro1 Hello, please see the explanation here - https://community.windy.com/topic/16255/annual-vs-year-what-is-the-difference/4?_=1621762778766

@hermes21 Hello, your subscription via FastSpring was active until January, it seems that you did not prolong it. This is why some options in settings are not available for you.

@millamascha Hello, it will be active until it is cancelled from your side.

@g_prates Hello, To cancel the subscription, you have to go to a platform you are originally subscribed to since we don’t have any control over these platforms: App Store – https://support.apple.com/en-us/HT202039 Google Play – https://support.google.com/googleplay/answer/7018481?co=GENIE.Platform%3DAndroid&hl=en I don’t see your email linked to a subscription made via the desktop version. In case you used a different email, type in the email address you used for a subscription here – https://windy.onfastspring.com/account. Kind regards

@danuja Hello, there is currently no free trial for Windy Premium.

@unatropical Hello, you can manage your subscription at https://windy.onfastspring.com/account, since you have purchased Premium via FastSpring. I have refunded you the last charge from 2.5.2022. May I ask what is the reason for cancellation?

@gabine Hello, I would recommend to clear your browser cache and login to Windy again. Let us know if this problem persists.

@pclindholm Apparently you are logged in here as Premium user, as shown by the badge near your name. Do you mean that you can log in the website with your Premium account, but not in the mobile app with the same account?

@henrik_59 Hello, as you can see, you already have a Premium badge here, this means you have access to Premium features. You can manage your subscription on platform, where you purchase it. It is either App Store, Google Play or FastSpring - https://windy.onfastspring.com/account.

@fish2196 Hello, we do not have any trial period for our Windy Premium subscription, you are probably contacting a wrong company. We are Windy.com (with a red logo). These are our official apps: For iOS For Android

@gregorio-pc Hello, thank you for feedback. The update intervals are given by the weather model itself.

@mazinkaiser Hello, There is no subscription at 20.99€ but 18.99€. [image: 1650780032564-eab989ef-3c58-4f67-9d26-8fd42e49b333.jpeg] The difference is that the subscription at 18.99€ is automatically renewed each year, the other one you buy it for one year.

@daevoan Glad to hear that. As I mentioned, you were probably not logged in with your Premium account, this is why you couldn't use Premium.