Hello @boumaj-0, thank you for supporting us!

If you are subscribed via App Store/Google Play, you need to add this card as a payment method for the store.

In case you are subscribed via desktop (FastSpring), you need to add the new card there.
You can get to your account management by typing in the email address you used to subscribe and you will receive a link leading to it by email – https://windy.onfastspring.com/account.

@50mcarp Hello, would you please describe what kind of issue do you have, please? If you are referring to Windy Premium, this price is for one time purchase, you can still subscribe to the annual option. Best regards,

Hello @shill-0, I see that you are already a Premium, thank you for your support!
How did you solve the issue?

@hanseat-70-b I am happy to hear it works!

@janbak Hello, when we released Premium back in 2020, we offered our donors 1 free year of Windy Premium and the threshold was 50USD.

Could you please let me know how much did you donate and what platform did you use for donation?

@petra-pik I see. It would be great if this was small feature/change was available in the future.

@tchoi_lfpt Hello, thank you for suggestion. This option cannot be saved, "1 hr forecast" needs to be switched on. However we may change it in the future.

@luisrgtel Dear user, you mentioned that you bought Premium in 2019, however Windy Premium is available from spring 2020. Are you sure you have our App?

Activation process differs based on the platform, where you made the purchase. As described in this article, Windy code "WINDY3822...." needs to be entered only when you bought via desktop (FastSpring).

If you have purchased via App/Google Store, you just need to restore it according to the manual, unless it is already assigned to your account.

Once it is assigned to your account, do you not need to do any other restoration process on desktop separately.

I hope this explanation is more understandable.

@fapetesake Dear user, we are sorry to hear this, but you can cancel your subscription on platform , where you made the purchase. There are 3 options - desktop (FastSpring), App Store or Google Store.
Where did you experience issues?

Hello @samuelburns, once you create an alert – https://community.windy.com/topic/3952/how-to-set-up-a-windy-alert, tick 'Send email notifications' at the bottom of the alert.

Hello @segi_s, with Premium you have access to 1-hour forecast and updates 4 times a day instead of two. That means you get a more detailed forecast for clouds as well.

@8315889100-0 Hello, are you having issue to activate your Premium?
If so, please follow this manual to assign Premium to your account.

@mirawayne
All devices you use

Hello @gaetano-mura, I am sorry to hear about this inconvenience. I see that my colleague has already answered you via email :)

Hello @essa-alrashidi, thank you for supporting us by subscribing to Windy Premium!

To access your Premium features, follow the steps in this manual: https://community.windy.com/topic/11832/what-to-do-if-you-can-t-access-your-windy-premium-features.
Note that the restoration process has to be followed on the device you originally placed an order.

If the restoration fails, please, let me know in which step it failed and if there was an error message.

Hello @tulips, you had a monthly subscription with us that you didn't cancel.

I have cancelled your subscription so it won't renew after this period (27th of January).

May I ask what features didn't work for you?

Hello @sunugal, thank you for supporting us by subscribing to Windy Premium!

To access your Premium features, follow the steps in this manual: https://community.windy.com/topic/11832/what-to-do-if-you-can-t-access-your-windy-premium-features.
Note that the restoration process has to be followed on the device you originally placed an order.

If the restoration fails, please, let me know in which step it failed and if there was an error message.

@olshep Hello, it seems you are already Premium. You just need to login with the same account in the app, because the Premium i linked to your account.

@ivo That mean : In embedded HTML code will be until keeping forecast 3 hours (one time) ?