@fredhb Hello, we are sorry to hear that. To cancel the subscription, you have to go to a platform you are originally subscribed to since we don’t have any control over these platforms: App Store – https://support.apple.com/en-us/HT202039 Google Play – https://support.google.com/googleplay/answer/7018481?co=GENIE.Platform%3DAndroid&hl=en I don’t see your email linked to a subscription made via the desktop version. In case you used a different email, type in the email address you used for a subscription here – https://windy.onfastspring.com/account.

@xiaoqianwx Was there any error message during the payment process? Have you tried using VPN?

@atrabattoni Hello, your renewed subscription for Windy Premium has been refunded.

Hello @mazinkaiser, through which platform are you trying to proceed with the payment? On our website? Please, contact us at support[at]windy.com and I will, on your behalf, contact FastSpring (a platform that manages payments for Windy Premium). You can cancel the annual subscription whenever you want. Subscription then won't auto-renew the next year and will be available to you for the already paid period.

Hello @m-auld64, we are sorry to hear you want to unsubscribe from Windy Premium. May I ask what features didn’t work for you? I have refunded your subscription, you will receive your money within the next few days.

Dobrý den @Vla-0, spravovat účet FastSpring můžete následovně – zadejte zde e-mailovou adresu, se kterou jste se ke koupi Premia přihlásil. Poté obdržíte e-mail s odkazem, který vás přesměruje na správu vašeho účtu – https://windy.onfastspring.com/account.

@jynmajyn Hello, we are sorry to hear that. To cancel the subscription and request refund, you have to go to a platform you are originally subscribed to since we don’t have any control over these platforms. In case you are subscribed via our website (FastSpring), let me know what email address is linked to the subscription and I will send you a refund. Request a refund here: App Store – https://support.apple.com/en-us/HT204084 Google Play – https://support.google.com/googleplay/answer/2479637?hl=en Cancel the subscription App Store – https://support.apple.com/en-us/HT202039 Google Play – https://support.google.com/googleplay/answer/7018481?co=GENIE.Platform%3DAndroid&hl=en

@tungtrinh @Squshy Hello, we do not offer weather data in an excel sheets or in any form of a report. If you are interested in API, you can try the trial version at https://api.windy.com and generate your API test key. Windy Premium is a different service than API. Premium, if necessary, can be used in news articles or other media, thus the mention of "Commercial use allowed."

@surferdudebrad Hello, to cancel the subscription, you have to go to a platform you are originally subscribed to since we don’t have any control over these platforms. In case you are subscribed via our website, let me know what email address is linked to the subscription and I will send you a refund. Request a refund here: App Store – https://support.apple.com/en-us/HT204084 Google Play – https://support.google.com/googleplay/answer/2479637?hl=en Cancel the subscription App Store – https://support.apple.com/en-us/HT202039 Google Play – https://support.google.com/googleplay/answer/7018481?co=GENIE.Platform%3DAndroid&hl=en

@信雄-林 Hello, where did you please purchase Windy Premium? Please have a look at our manual to restore your subscription What to do if you can't access your Windy Premium features.

Hello @HJ-Kang, I am sorry to hear you didn't enjoy Windy Premium. May I ask what features didn't work for you? I have refunded your order. Your money will arrive within the next few days.

@brano-salaj Hello, 1h forecast for iOS widgets is not yet available, we may add this with one of our future updates.

@davecbtrw Hello, please make sure you are contacting the correct forum and company. We are Windy.com (with red logo) and we do not have a "PRO account". Our official apps can be found below: For iOS For Android If you had account with us and do not remember the password, you can reset it at https://account.windy.com/reset.

Hello @marcmarin98, thank you for considering supporting us! Premium will be linked to your Windy account so you can then log into any device or platform (app and website).

@waleedaliab Hello, the explanation is as follows: Annual subscription is a regular subscription that renews every year for 18.99USD. Buy for one year does not renew, it is one time payment for Windy Premium for 1 year.

@mohamed-firag Hello, I found your order on Google Play, but the payment was declined, so the order did not succeed. I would recommend to check your payment method and try again.

@nigel52 Hello, could you post a screenshot please? You are not able to access Windy at all or only when you are logged to your account?

@kim-takak Hello, I have refunded you the second charge for 18.99 USD, now you have only one active subscription.

Hello @dugang279, thank you for supporting us by purchasing Windy Premium! Premium is already activated for your account, you can tell by the Premium batch you have here on the forum next to your username. To get to Premium features in the application/on the website, you need to log in with the same account you are logged in here. Once you are logged in, you should see a Premium batch right under your profile picture (upper-right corner on the website, lower-right corner in the app).