@luka-pet Hello, we do not send sms messages with a code. Are you sure you bought Windy Premium and not other service?

If you can't access your Premium features, follow steps in this article - https://community.windy.com/topic/11832/what-to-do-if-you-can-t-access-your-windy-premium-features

@allmtr Hello, to access your Premium features, please follow steps in this article - https://community.windy.com/topic/11832/what-to-do-if-you-can-t-access-your-windy-premium-features

Furthermore, our subscription is called "Windy Premium", not "PRO".

thank you

@ratownik112 Hello, I can see you already have Premium. If you also want to use it in the app, just login with the same account.

@mrsbargin Hello, in order to view 1h forecast, you need to switch it in the detailed forecast here -

Screenshot 2020-12-14 at 11.17.54.png

Furthermore, more frequent updates (6 hour updates) are for ECMWF model.

You mentioned that forecast are inaccurate, have you then tried any other model? It is important to try all of them to the best outcome.

@kai-0 Hello, what email address did you use for the purchase, please?

@kredroahm, I am happy to hear that. Thank you for your support!

@fishman44 Hello, as @Yves70 mentioned, please follow steps in the article for App Store.

@mpaliwal Hello, Windy Premium is different from our API, details about our API can be found here - https://api.windy.com/

Windy Premium offers 1 hour forecast with EMCWF model updates every 6 hours. Nevertheless, wind speed at 100m is also available.

Hello @JMMERINO, thank you for considering supporting us!

Your subscription will be linked to your Windy account. Premium will be available to you on all devices you log into.

Hi @chrissurfski, thank you for supporting us!

You can message me the email address or you used for the subscription order reference and I will send you a refund for the duplicate payment.

@marekd Hello. This is formerly korvinae. It took me a while, but I found the email I used to register on my iPhone. You were of course correct, korvinae user account was not linked.

If I may, one suggestion would be to be able to see which email you are logged in with on the windy iPhone app, because usernames don't have to be unique and so I couldn't see anywhere in the interface which email was logged in.

Thanks for your help and apologies for the confusion.

@petra-pik thankyou.

@Korina @ivo thank you!

Great, thank you. That's worked. I simply don't use it currently.

Hello @Bader121, you cancel the renewal by cancelling your subscription. Since it is already paid, you will be able to keep it but it won't renew for the next period.

To cancel your subscription, you have to go to a platform you are subscribed on

App Store – https://support.apple.com/en-us/HT202039
Google Play – https://support.google.com/googleplay/answer/7018481?co=GENIE.Platform%3DAndroid&hl=en
Desktop version (FastSpring) – https://windy.onfastspring.com/account (type in your email address you used for subscription)

Hello @Allas, thank you for your support!

To access Premium features, follow this manual – https://community.windy.com/topic/11832/what-to-do-if-you-can-t-access-your-windy-premium-features.
Note that the restoration process has to be followed on the device you have originally created the subscription.

@Allas Hello, Windy Premium offers 1 hour forecast, you should then see 1 hour steps in the basic section.

@stephensjs Hello, what exactly did you find inaccurate, which model? It is essential to try several model to get the best results.