Hi,

I tried to pay via Paypal. But then, I am asked for a NEW bank or credit card. Why can't I use my existing Paypal account. It is working fine - but you don't accept it. Why?

Kind regards

Hello @GeeWindy, thank you for supporting us by subscribing to Windy Premium!

On which platform are you subscribed on – Google Play, App Store, or desktop/mobile browser (FastSpring)?

To access your premium features, follow steps in this manual: https://community.windy.com/topic/11832/what-to-do-if-you-can-t-access-your-windy-premium-features.
Note that the restoration process has to be followed on the device you originally made the purchase (in case of a mobile browser, it has to be in a mobile browser, not the app).

If the restoration fails, please, let me know in which step it failed and if there was an error message.

Hello @Guss974, thank you for supporting us by subscribing to Windy Premium!

I have sent you a refund for the 3 payments. You should have it on your account soon.

To access your premium features, follow this manual – https://community.windy.com/topic/11832/what-to-do-if-you-can-t-access-your-windy-premium-features.
Note that the restoration process has to be followed on a desktop version in your case.

Let me know if you will need further assistance.

@Tidus Hello, if you would like to unsubscribe from Windy Premium, then you need to visit the platform, where you made the purchase, and cancel the subscription.

@skywindzhang Hello, I have already replied you via email. You have probably used a different email address for the transaction. I await your reply.

@gnayak Hello, did you subscribe via desktop or mobile app? You probably have 2 active subscriptions.

Hi @xy916, if the money was deducted, that means you already paid for your subscription. In that case, you should receive an email from FastSpring about your subscription and number of your order.

Is Premium available to you? If not, follow this manual to access is – https://community.windy.com/topic/11832/what-to-do-if-you-can-t-access-your-windy-premium-features

@Robni Thank you for supporting us!

I understand your point, some companies try to take advantage of this.

@lelao
I am not sure that you are on the right forum. Here you are on the windy.com forum that you can obtain also as a free mobile app:

on.windy.com/AndroidApp
on.windy.com/iOSapp

Hi @Aneo-1-1, thank you for subscribing to Windy Premium!

In which step does it fail? Is there any error message?

Have you tried to follow the instruction? https://community.windy.com/topic/11832/what-to-do-if-you-can-t-access-your-windy-premium-features
Note that you have to restore the purchase on device you originally subscribed to Windy Premium. If it was on your phone but not through App Store or Google Play, you have to do it in the browser (you paid via FastSpring). If you subscribed via FastSpring, restoring the purchase won't work in the app.

Hello @sunil-afcons, we don't store any historical data, therefore I'm not able to help you.

Hello @fdehoogh, thank you for supporting us!

To access your premium features, please follow this manual:
https://community.windy.com/topic/11832/what-to-do-if-you-can-t-access-your-windy-premium-features

If you still don't see 1-hour forecast uninstall and install the app again.

You don't need to do any change to the app, if anything, log out and in again. You should see the 1 hour toggle disabled, by default, and you should be able to enable it by clicking on it (desktop / browser) or tapping. It appears on the bottom of the screen when you select a place in the map or one of your favourites.

Screenshot 2020-07-26 at 12.49.42.png

@moi-k Hello, yes, Windy Premium will be available on all platforms, no matter on the device you purchased it on.

Thank @Korina. I actually didn't finish the purchase due to the tax error. Will try to find a way to subscribe via the Google Store. You have a great app.

Hello @p_jayadeep thank you for supporting us!

To access Premium features, follow steps in this manual.

Very helpful. Thanks Petra.

Hi @nikit-2, you are probably writing to a wrong forum. There is an application, whose name is similar.
Windy Premium right now offers 1-hour forecast, Current and tides are available for free.

Feel free to check our app:
on.windy.com/AndroidApp
on.windy.com/iOSapp