@hans-2o Hello, you should not be able to buy the same subscription twice under the same Apple ID. We unfortunately do not have control over App Store orders, you will need to request a refund via your profile. Here is how to do it - https://support.apple.com/en-us/HT204084

@chris-krause Hello, you will need to restore your purchase by following the steps below: Open Windy.com app and login with your account Open the subscription offer and click on “restore purchases” This action should assign the Premium to your account, then you will be able to use it across all of your devices.

@abdulaziz22n Hello, we do not offer data export nor past weather data, therefore we are not able to help.

@kosvj Hello, FastSpring is our official payment provider, you can access and manage your order at https://windy.onfastspring.com/account, after entering your email address and receiving the link. Your data are secured.

@torbenn Hi, You have bought a PRO license. But this is with an other app, with a blue logo instead of red, that has nothing to do with Windy.com. windy.com app in stores: iOS app android

@idefix37 oh, Thank You. I didnt know I have to login on Android app. IT works :)

@korina Oh, that explains so much! Thank you!

@승현-원 Hello Leigh, Premium isn’t linked to your Windy account yet (unless you have paired it with account that has a different email address than the one you are contacting us from), that is why you don’t see Premium when log into the application. To pair Premium, follow these steps Go to desktop and log in with your Windy account Open the subscription offer window (e.g. click on the 1h forecast button in the detail of a certain location) Click on 'Restore purchases' On the next page, insert the subscription Order Reference code, your order reference number is (I will send it to you via PM).

@todis Hello, the $30.00 option is one-time purchase and it gives you access to Premium for 1year without subscription. The option for $21.99 is a regular subscription that renews annually.

@arturo-gomez Hello, I can see only one active subscription via FastSpring. You have not activated your Premium yet, you will need to restore your purchase by following the steps below: Go to desktop and log in with your Windy account Open the subscription offer window (e.g. click on the 1h forecast button in the detail of a certain location) Click on 'Restore purchases' On the next page, insert the subscription Order Reference code, your order reference number is (I will PM you the order reference ID). As I mentioned, I do not see the duplicate payment. Let me know if you purchased the second one with a different email.

@juefried Hello, I have already sent you an email. Your account already has a Premium access.

@spy-3 Hello, we do not have a subscription called "PRO Annual". For clarification, here are our official apps: For iOS For Android

@emmaskywalk Hello, is your issue still valid? You will need to restore your Premium within the app, please see the manual here.

@jimerb Hello, those details are visible on the platform, where you subscribed. It can be either App Store, Google Play or FastSpring (desktop). In your case, it is FastSpring. You can access your account at https://windy.onfastspring.com/account.

@gleb26 Hello, we are sorry to hear that. To cancel the subscription, you have to go to a platform you are originally subscribed to since we don’t have any control over these platforms: App Store – https://support.apple.com/en-us/HT202039 Google Play – https://support.google.com/googleplay/answer/7018481?co=GENIE.Platform%3DAndroid&hl=en I don’t see your email linked to a subscription made via the desktop version. In case you used a different email, type in the email address you used for a subscription here – https://windy.onfastspring.com/account.

@ryszard-l-2 Hello, To access your Premium features, follow the steps in this manual: https://bit.ly/34NZoZI. Note that the restoration process has to be followed on the device you originally placed an order on. If the restoration fails, please, let me know in which step it failed and if there was an error message. Thank you.

@schultzmde Hello, your subscription seems to be activated already. Where did you please subscribe to Premium? Was it via desktop, App Store or Google Play?