@davecbtrw Hello, please make sure you are contacting the correct forum and company. We are Windy.com (with red logo) and we do not have a "PRO account". Our official apps can be found below: For iOS For Android If you had account with us and do not remember the password, you can reset it at https://account.windy.com/reset.

Hello @marcmarin98, thank you for considering supporting us! Premium will be linked to your Windy account so you can then log into any device or platform (app and website).

@waleedaliab Hello, the explanation is as follows: Annual subscription is a regular subscription that renews every year for 18.99USD. Buy for one year does not renew, it is one time payment for Windy Premium for 1 year.

@mohamed-firag Hello, I found your order on Google Play, but the payment was declined, so the order did not succeed. I would recommend to check your payment method and try again.

@nigel52 Hello, could you post a screenshot please? You are not able to access Windy at all or only when you are logged to your account?

@kim-takak Hello, I have refunded you the second charge for 18.99 USD, now you have only one active subscription.

Hello @dugang279, thank you for supporting us by purchasing Windy Premium! Premium is already activated for your account, you can tell by the Premium batch you have here on the forum next to your username. To get to Premium features in the application/on the website, you need to log in with the same account you are logged in here. Once you are logged in, you should see a Premium batch right under your profile picture (upper-right corner on the website, lower-right corner in the app).

@sdbob9999 Hello, you can view your subscription status on a platform, where you made the purchase. It is either FastSpring (desktop) - https://windy.onfastspring.com/account or on the App Store or Google Play.

Hello @nurlg, both App Store and Google Play have decided to stop accepting payments from Russia. Unfortunately, we are not able to help you.

@orion34 Hello, I do not see any duplicate order on FastSpring this year. I can only see annual payments since 2020. If you have accidentally subscribed on a different platform such as App Store or Google Play, you will need to request a refund there. Here is how to do it - Request a refund here: App Store – https://support.apple.com/en-us/HT204084 Google Play – https://support.google.com/googleplay/answer/2479637?hl=en

@korina Thanks for your reply, PayPal informed me that it is just an advance payment right now. Since there have no payment at all, i think my money will get back soon.

@indro1 Hello, please see the explanation here - https://community.windy.com/topic/16255/annual-vs-year-what-is-the-difference/4?_=1621762778766

@hermes21 Hello, your subscription via FastSpring was active until January, it seems that you did not prolong it. This is why some options in settings are not available for you.

@millamascha Hello, it will be active until it is cancelled from your side.

@g_prates Hello, To cancel the subscription, you have to go to a platform you are originally subscribed to since we don’t have any control over these platforms: App Store – https://support.apple.com/en-us/HT202039 Google Play – https://support.google.com/googleplay/answer/7018481?co=GENIE.Platform%3DAndroid&hl=en I don’t see your email linked to a subscription made via the desktop version. In case you used a different email, type in the email address you used for a subscription here – https://windy.onfastspring.com/account. Kind regards

@danuja Hello, there is currently no free trial for Windy Premium.

@unatropical Hello, you can manage your subscription at https://windy.onfastspring.com/account, since you have purchased Premium via FastSpring. I have refunded you the last charge from 2.5.2022. May I ask what is the reason for cancellation?

@gabine Hello, I would recommend to clear your browser cache and login to Windy again. Let us know if this problem persists.