@loghead Hello, please send us a screenshot of the ZIP code issue at support@windy.com. According to FastSpring, there should not be any issue.

@hicatch Hello, you can either subscribe via App Store / Google play or on desktop, where you can pay by credit card or PayPal.

@mravan200 Hello, all the details about your subscription can be found at platform where you purchased the Premium. It is either FastSpring (desktop) - https://windy.onfastspring.com/account or at App Store or Google Play.

@idefix37 Just to let you know that once I deleted the old alerts and saved new ones, I have been receiving alerts for forecast weather that meets the alert criteria. 👍🏻

@duselton Hello, you did have 1 duplicate purchase of Windy Premium, which I have refunded, you should receive the funds within a few days. To restore your subscription, please follow these steps: Steps to follow: Go to desktop and login to your account Open the Windy Premium offer and click on Restore purchases Enter your order ID (I have sent it to you via PM) Click on Restore

@sicoe77 Hello, you are contacting a wrong company. We are Windy.com (with red logo) and our only subscription is called Windy Premium, not "PRO". This is our app on the App Store and Google Play.

@ayh OK you decide to buy this app. So you better ask them. Here you are on the community forum of windy.com with a red logo. Nothing to do with the blue one.

@korina great thanks!

@marcos-33 Hello, your 2 purchase attempts via desktop (FastSpring) has been cancelled already. Therefore you have probably subscribed on either App Store or Google Play, to manage the subscription you will need to go to the platform you made the purchase on.

@lior22 Hello, you are contacting a wrong forum and company, we are Windy.com (with red logo) and there is not connection to the app you purchased. You can check our app on the Google Play - https://play.google.com/store/apps/details?id=com.windyty.android&utm_source=menu&utm_medium=windy&utm_campaign=menu&utm_content=menu

@lahoof Hello, I can only see one purchase made via desktop (FastSpring). If there is another purchase made via Google Play, please request a refund today, there should not be any issue with it.

@saxoralistas Hello, you can buy Windy Premium via App Gallery in case your phone does not have Google Play. Another option is to buy Premium on desktop https://www.windy.com/subscription. You can then use it in the app as well.

@ksndmc Hello, if you purchased the Annual option, your subscription should be renewed automatically unless you cancelled it. I would recommend to check your order on the platform, where you subscribed either App Store, Google Play or desktop (FastSpring).

@guildford Yes if you use the same account to login i.e. same e-mail and same password.

@petra-pik Many thanks, Petra! 🙏

@vitor-o Hello, where did you please purchase Premium? I would recommend to go through steps mentioned in this article. You will have to restore your purchase on the platform, where the purchase happened.

@ggreer-0 Hello, I could not find any order for your email address on desktop. If you purchased Premium on the App Store or Google Play, then you will need to request refund on their platform.

@korina Я вас понял, спасибо большое!)

@tomismarina Hello, if you purchase annual Windy Premium, you agree to a common subscription model that renews every year unless you cancel it, which is also possible at https://windy.onfastspring.com/account. Nevertheless, I have refunded you the last order from 1.3.2022.

@george98034 Just log in with the same account, username/password, on your iOS device.