@tsaiminhan12 Hello, how did you please purchase Premium, was it in the app or on desktop?

@richlaskey Hello, if you are having issues with a payment, then there must be some problem with your credit card. Where did you try to make a purchase please?

@oldkaeptn Hello, we are Windy.com and we do not have any "PRO" version, this is why you are probably referring to a different application. Our subscription is called Windy Premium. This is Windy.com app on the Google Play Store - Windy for Android.

@jeff-liebermann Hello, you can manage your subscriptions are https://windy.onfastspring.com/account to know what charges are being billed to your PayPal account.

@klein-1 Hello, to cancel the subscription, you have to go to a platform you are originally subscribed to since we don’t have any control over these platforms: App Store – https://support.apple.com/en-us/HT202039 Google Play – https://support.google.com/googleplay/answer/7018481?co=GENIE.Platform%3DAndroid&hl=en For desktop purchases, please visit – https://windy.onfastspring.com/account.

@daveb2578 Please send me your second email via PM, I will check it.

@mzarban1 Hello, you will need to assign the Premium to your account. Please go to Subscription offer and click on "Restore purchases". Then enter the order reference ID and click Restore purchases. This will assign Premium to your account. I have sent you the order reference ID via PM.

@lincaihua Hello, you should have access to Premium features, since you have a Premium badge next to your profile.

@sailing-gypsy Hello, your Premium is already assigned to your account, you do not have to restore it. All you need to do is to login with your account in a mobile browser or in the app. To login, please open the side menu, where you will see "login" option in the top section.

@bonnel Click your profile in the community forum to see all your posts and the replies. It is the third post you’ve sent on the same question.

@velastefano73 Hello, you will need to assign the Premium to your account. Please go to Subscription offer and click on "Restore purchases". Then enter the order reference ID and click Restore purchases. This will assign Premium to your account. I have sent you the order reference ID via PM.

@blobulus Hello, yes, Windy Premium is tied to your account and you can use it on all of your devices.

@korina I spoke with Google support via chat, the convo is below. Please send me a PM for the relevant details at the bottom. " Google Support You’re connected with agent Henry C. 7:19 PM H Hi [NAME], welcome to Google Play Support! My name is Henry C. In case you need to refer to this chat interaction in the future, your support ID is 6-1925000031956. How can I help you today? Henry C · 7:19 PM Are you able to see the issue description? I'll repost it here The developer wishes to refund a purchase made by my second account. When I followed the link in the app to fix a payment method it opened straight to the payment section in google play, but instead of renewing my current subscription it bought a new one on the account google play was defaulted to. I went to their support first but by the time I got an answer the google play refund period had lapsed. See my support ticket here: https://community.windy.com/topic/18722/there-was-a-problem-with-your-subscription-popup-persists-after-fixing-a-payment-method-in-google-play/6?_=16422051061477:20 PM H Thanks for the detailed information. However I do not have an access to open the link you have provided. Henry C · 7:23 PM Understandable seeing as how I'm a stranger on the internet, but it's also the official site from the developer of the app If the app is safe enough to be on the play store surely it's also safe for support to visit that website? If I give you the title of the forum post will that work? This way you can navigate to the windy community website on your own? The title is: "There was a problem with your subscription" popup persists after fixing a payment method in google play" 7:27 PM H Well, we cannot access any third party sites from our end. May I know the name of the subscription? Henry C · 7:28 PM I'm not sure what you mean exactly Windy.com annual subscription perhaps? GPA.3351-5398-6480-635957:29 PM H Okay let me check with the transaction details from my end. I have gone through the details and see that the subscription is active. May I know what exactly you want to look for you? Henry C · 7:32 PM Yes I'd like it canceled and refunded please It purchased a second copy when I already have a subscription on my linked account, [REDACTED] The developer's in-app "fix payment" link sent me straight to the google play credit card page. There was no indication of what account I was signed into on that page 7:33 PM H I understand that you wants to cancel the subscription from this account and initiate a refund request for the same. Henry C · 7:34 PM Correct support.google.com/googleplay/android-developer/answer/2741495?hl=en#zippy=%2Crefund-subscriptions-including-refund-and-revoke The devloper reported to me (in the above forum post) that they were unable to go this route and suggested I come here 7:36 PM H Alright! Let me go ahead and try to cancel the subscription for you now, and I will also try to initiate a refund request for you. Henry C · 7:36 PM Thanks! 7:37 PM H Just to give you a quick heads up, you see, since app developers are the content owners, they keep the rights to their app and content management including refunds. Having said that, I can go ahead and check the refund eligibility within the system. If that doesn't work, then I will guide you with what exactly has to be done to sort it. Would that be okay? Henry C · 7:40 PM Sounds like a plan I imagine that the system will kick it back with how much time has passed It took 17 days for the developer to reply to their support ticket so I've been getting auto rejection emails when I try to send it through on my end. 7:42 PM H I understand but this is not in our hands to refund the amount as the funds are already paid to the app developer we need to try to pull the funds back within the system. If system is unable to pull back the funds for you then you need to contact the app developer as they are responsible for the content management and refunds. Shall I proceed? Henry C · 7:45 PM It's worth a shot. Yes please In the case that it doesn't work what can I do to help them other than the above refund and revoke support page I sent? Is there any reason a developer wouldnt be able to refund via that process? I started this support chat on their recommendation since they said they were unable to. 7:48 PM H I tried my best but it did not work in our favor. Looks like it did not go through as per the refund policies : https://support.google.com/googleplay/answer/2479637?hl=en Here is what needs to be done. All you gotta do is share the below factors with the app developers directly and they will look into it for you: Transaction Id. Email account. Make and model of the device. Let them know that you've checked with Google for a refund and we were unable to provide you with one.

@acelution Hello, you should definitely not be charged twice. If you subscribed via App Store or Google Play, you can find your active subscriptions under your profile there. For desktop purchases, please visit this link - https://windy.onfastspring.com/account.

@mbm12 Hello, it depends on the platform where you purchased it. If you purchased Premium via App Store or Google Play, you can check your active subscription under your profile. If you purchased Premium on desktop, you can manage your subscriptions at https://windy.onfastspring.com/account.

@richardada Hello, you are probably referring to a different app. We are Windy.com with a red logo and we do not have subscription called "PRO", our subscription is Windy Premium. Our app on App Store

Hi @petra-pik! Thank you for the information. I think i will stick to 18.99EUR and auto renew. All the best Petra, Raychin

@착한양 Glad to hear it!

@song-lr Hello, I can see your order has been already refunded.

@song-lr Hello, I have refunded you the charge from 8th of January, but you can always manage your subscriptions at https://windy.onfastspring.com/account