@acelution Hello, you should definitely not be charged twice. If you subscribed via App Store or Google Play, you can find your active subscriptions under your profile there. For desktop purchases, please visit this link - https://windy.onfastspring.com/account.

@mbm12 Hello, it depends on the platform where you purchased it. If you purchased Premium via App Store or Google Play, you can check your active subscription under your profile. If you purchased Premium on desktop, you can manage your subscriptions at https://windy.onfastspring.com/account.

@richardada Hello, you are probably referring to a different app. We are Windy.com with a red logo and we do not have subscription called "PRO", our subscription is Windy Premium. Our app on App Store

Hi @petra-pik! Thank you for the information. I think i will stick to 18.99EUR and auto renew. All the best Petra, Raychin

@착한양 Glad to hear it!

@song-lr Hello, I can see your order has been already refunded.

@song-lr Hello, I have refunded you the charge from 8th of January, but you can always manage your subscriptions at https://windy.onfastspring.com/account

@awardblvr You have subscribed to PRO version, but windy.com has only a Premium version. You probably refer to another app as said here: https://community.windy.com/topic/19040/how-to-sync-mobile-laptop/2?_=1641584568110

@matthaasen Hi, you can access your invoice at https://windy.onfastspring.com/account.

Hello @Met-Office, you can use your Premium account across all your devices and platform as long as you are logged in with your Windy account.

@rtn1 Hello, you are probably referring to a different app. We are Windy.com with a red logo and we do not have subscription called "PRO", our subscription is Windy Premium. Our app on App Store Our app on Google Play

@kinler333 Hello, you can have as many favorites as you wish. What exactly is the issue with adding a new one please?

@crocks2 Hello, could you please reinstall the app to see if the issue still persists?

@tô-văn-siêu Hello, I can see you already have a Premium badge on your profile, therefore you have access to Premium features. Is there still some issue?

@futureoman Happy to hear it.

@diogojahoh Hello, your order is unfortunately not possible to refund anymore. Refund is possible within the first 14 days after the purchase. You can manage your orders at https://windy.onfastspring.com/account.

@gary-parkerson Hello, thank you for reaching out. Your Premium is not assigned to your account, please follow steps in this article to restore the purchase - https://community.windy.com/topic/11832/what-to-do-if-you-can-t-access-your-windy-premium-features.

@radicalrob Hello, could you please describe your issue more closely? To restore Windy Premium, please follow steps in this article - https://community.windy.com/topic/11832/what-to-do-if-you-can-t-access-your-windy-premium-features

I would like someone to contact me. The app will not load on my Iphone. Was working but now more.

Hallo Petra-Pik, Hoffe can I do that? Do you have any mail adress for me? Thank you for helping Best regads Engelbert