@youricast Hello, we do not offer downloadable data, not even in the Premium version.

Hello @Mackilem, thank you for supporting us by subscribing to Windy Premium! To get to you Premium features you just have to log in with your account to desktop version. Once you are logged in, you should see the crown batch indicating you are a Premium user. [image: 1603118790036-screenshot-2020-10-19-at-16.46.17.png] Please, also check if you have our application, we are windy.com, red and white logo, not blue and white. Our application on stores on.windy.com/AndroidApp on.windy.com/iOSapp

Hello @Marijo-Nizetic, in this case, it is possible that the old version of Chrome causes this issue. Other users don't have this kind of issue. Thank you for your understanding.

Thanks, very helpful!

Thank you Korina! I use the same account, but in wain! Marijo

Hi @grahamfern, thank you for supporting us by subscribing to Windy Premium! To access your premium features, follow steps in this manual: https://community.windy.com/topic/11832/what-to-do-if-you-can-t-access-your-windy-premium-features. Note that the restoration process has to be followed on the device you originally placed an order. Once you have Premium features available on your iOS device, log in to your browser and you should see it there as well.

@newmoon22 I do not see a weather station in West Kirkby (Point 1) and there are several weather stations closer to your location (Point 2), 97km in North-East of West Kirby. [image: 1601373569294-facb4c20-67ee-42a3-b099-9d4f8ee84cde.jpeg]

Hi, I tried to pay via Paypal. But then, I am asked for a NEW bank or credit card. Why can't I use my existing Paypal account. It is working fine - but you don't accept it. Why? Kind regards

Hello @GeeWindy, thank you for supporting us by subscribing to Windy Premium! On which platform are you subscribed on – Google Play, App Store, or desktop/mobile browser (FastSpring)? To access your premium features, follow steps in this manual: https://community.windy.com/topic/11832/what-to-do-if-you-can-t-access-your-windy-premium-features. Note that the restoration process has to be followed on the device you originally made the purchase (in case of a mobile browser, it has to be in a mobile browser, not the app). If the restoration fails, please, let me know in which step it failed and if there was an error message.

Hello @Guss974, thank you for supporting us by subscribing to Windy Premium! I have sent you a refund for the 3 payments. You should have it on your account soon. To access your premium features, follow this manual – https://community.windy.com/topic/11832/what-to-do-if-you-can-t-access-your-windy-premium-features. Note that the restoration process has to be followed on a desktop version in your case. Let me know if you will need further assistance.

@Tidus Hello, if you would like to unsubscribe from Windy Premium, then you need to visit the platform, where you made the purchase, and cancel the subscription.

@skywindzhang Hello, I have already replied you via email. You have probably used a different email address for the transaction. I await your reply.

@gnayak Hello, did you subscribe via desktop or mobile app? You probably have 2 active subscriptions.

Hi @xy916, if the money was deducted, that means you already paid for your subscription. In that case, you should receive an email from FastSpring about your subscription and number of your order. Is Premium available to you? If not, follow this manual to access is – https://community.windy.com/topic/11832/what-to-do-if-you-can-t-access-your-windy-premium-features

@Robni Thank you for supporting us! I understand your point, some companies try to take advantage of this.