@8315889100-0 Hello, are you having issue to activate your Premium? If so, please follow this manual to assign Premium to your account.

@mirawayne All devices you use

Hello @gaetano-mura, I am sorry to hear about this inconvenience. I see that my colleague has already answered you via email :)

Hello @essa-alrashidi, thank you for supporting us by subscribing to Windy Premium! To access your Premium features, follow the steps in this manual: https://community.windy.com/topic/11832/what-to-do-if-you-can-t-access-your-windy-premium-features. Note that the restoration process has to be followed on the device you originally placed an order. If the restoration fails, please, let me know in which step it failed and if there was an error message.

Hello @tulips, you had a monthly subscription with us that you didn't cancel. I have cancelled your subscription so it won't renew after this period (27th of January). May I ask what features didn't work for you?

Hello @sunugal, thank you for supporting us by subscribing to Windy Premium! To access your Premium features, follow the steps in this manual: https://community.windy.com/topic/11832/what-to-do-if-you-can-t-access-your-windy-premium-features. Note that the restoration process has to be followed on the device you originally placed an order. If the restoration fails, please, let me know in which step it failed and if there was an error message.

@olshep Hello, it seems you are already Premium. You just need to login with the same account in the app, because the Premium i linked to your account.

@ivo That mean : In embedded HTML code will be until keeping forecast 3 hours (one time) ?

@duytx, you can find your reply here – https://community.windy.com/topic/14826/how-to-embedding-forecast-rain-to-hml-1-hour-in-premium-account

Hello @danraf, I am sorry to hear about this misunderstanding. The offer states that it is an annual subscription for $18.99, not monthly. The smaller amount only demonstrates how much it costs when you divide it between 12 months. Cancel anytime means you can cancel it during the whole year before it renews for another year. During the purchase process, only the annual price is mentioned and paid. There is no option to choose monthly. [image: 1608625544989-screenshot-2020-12-22-at-9.25.34.png] To cancel the subscription, you have to go to a platform you are originally subscribed to since we don’t have any control over these platforms: App Store – https://support.apple.com/en-us/HT202039 Google Play – https://support.google.com/googleplay/answer/7018481?co=GENIE.Platform%3DAndroid&hl=en I don’t see your email linked to a subscription made via the desktop version. In case you used a different email, type in the email address you used for a subscription here – https://windy.onfastspring.com/account.

@pavlognylosyr, to cancel the subscription, you have to go to a platform you are originally subscribed to since we don’t have any control over these platforms: App Store – https://support.apple.com/en-us/HT202039 Google Play – https://support.google.com/googleplay/answer/7018481?co=GENIE.Platform%3DAndroid&hl=en I don’t see your email linked to a subscription made via the desktop version. In case you used a different email, type in the email address you used for a subscription here and you will receive email with a link leading to the account's administration – https://windy.onfastspring.com/account.

@valentin13 Hello, we are sorry that you feel this way. To cancel your subscription, you have to do that on the platform you purchased it (Google Play section Subscriptions on Android, for iOS, go to Settings > Account > Subscriptions. If you are subscribed via desktop, type in your email here and you will receive an email with a link to FastSpring where you can manage it https://windy.onfastspring.com/account).

@dean-arig Hello, since you should not share your order details, I have edited your original post. To restore your purchase, please login with your account in the app and click on Windy Premium offer and then click on "Restore purchases". This will assign Premium to your account. Full manual can be found here - https://community.windy.com/topic/11832/what-to-do-if-you-can-t-access-your-windy-premium-features

@luka-pet Hello, we do not send sms messages with a code. Are you sure you bought Windy Premium and not other service? If you can't access your Premium features, follow steps in this article - https://community.windy.com/topic/11832/what-to-do-if-you-can-t-access-your-windy-premium-features

@allmtr Hello, to access your Premium features, please follow steps in this article - https://community.windy.com/topic/11832/what-to-do-if-you-can-t-access-your-windy-premium-features Furthermore, our subscription is called "Windy Premium", not "PRO".

thank you

@ratownik112 Hello, I can see you already have Premium. If you also want to use it in the app, just login with the same account.

@mrsbargin Hello, in order to view 1h forecast, you need to switch it in the detailed forecast here - [image: 1607941128834-screenshot-2020-12-14-at-11.17.54.png] Furthermore, more frequent updates (6 hour updates) are for ECMWF model. You mentioned that forecast are inaccurate, have you then tried any other model? It is important to try all of them to the best outcome.

@kai-0 Hello, what email address did you use for the purchase, please?