@ivo That mean : In embedded HTML code will be until keeping forecast 3 hours (one time) ?

@duytx, you can find your reply here – https://community.windy.com/topic/14826/how-to-embedding-forecast-rain-to-hml-1-hour-in-premium-account

Hello @danraf, I am sorry to hear about this misunderstanding. The offer states that it is an annual subscription for $18.99, not monthly. The smaller amount only demonstrates how much it costs when you divide it between 12 months. Cancel anytime means you can cancel it during the whole year before it renews for another year. During the purchase process, only the annual price is mentioned and paid. There is no option to choose monthly. [image: 1608625544989-screenshot-2020-12-22-at-9.25.34.png] To cancel the subscription, you have to go to a platform you are originally subscribed to since we don’t have any control over these platforms: App Store – https://support.apple.com/en-us/HT202039 Google Play – https://support.google.com/googleplay/answer/7018481?co=GENIE.Platform%3DAndroid&hl=en I don’t see your email linked to a subscription made via the desktop version. In case you used a different email, type in the email address you used for a subscription here – https://windy.onfastspring.com/account.

@pavlognylosyr, to cancel the subscription, you have to go to a platform you are originally subscribed to since we don’t have any control over these platforms: App Store – https://support.apple.com/en-us/HT202039 Google Play – https://support.google.com/googleplay/answer/7018481?co=GENIE.Platform%3DAndroid&hl=en I don’t see your email linked to a subscription made via the desktop version. In case you used a different email, type in the email address you used for a subscription here and you will receive email with a link leading to the account's administration – https://windy.onfastspring.com/account.

@valentin13 Hello, we are sorry that you feel this way. To cancel your subscription, you have to do that on the platform you purchased it (Google Play section Subscriptions on Android, for iOS, go to Settings > Account > Subscriptions. If you are subscribed via desktop, type in your email here and you will receive an email with a link to FastSpring where you can manage it https://windy.onfastspring.com/account).

@dean-arig Hello, since you should not share your order details, I have edited your original post. To restore your purchase, please login with your account in the app and click on Windy Premium offer and then click on "Restore purchases". This will assign Premium to your account. Full manual can be found here - https://community.windy.com/topic/11832/what-to-do-if-you-can-t-access-your-windy-premium-features

@luka-pet Hello, we do not send sms messages with a code. Are you sure you bought Windy Premium and not other service? If you can't access your Premium features, follow steps in this article - https://community.windy.com/topic/11832/what-to-do-if-you-can-t-access-your-windy-premium-features

@allmtr Hello, to access your Premium features, please follow steps in this article - https://community.windy.com/topic/11832/what-to-do-if-you-can-t-access-your-windy-premium-features Furthermore, our subscription is called "Windy Premium", not "PRO".

thank you

@ratownik112 Hello, I can see you already have Premium. If you also want to use it in the app, just login with the same account.

@mrsbargin Hello, in order to view 1h forecast, you need to switch it in the detailed forecast here - [image: 1607941128834-screenshot-2020-12-14-at-11.17.54.png] Furthermore, more frequent updates (6 hour updates) are for ECMWF model. You mentioned that forecast are inaccurate, have you then tried any other model? It is important to try all of them to the best outcome.

@kai-0 Hello, what email address did you use for the purchase, please?

@kredroahm, I am happy to hear that. Thank you for your support!

@fishman44 Hello, as @Yves70 mentioned, please follow steps in the article for App Store.

@mpaliwal Hello, Windy Premium is different from our API, details about our API can be found here - https://api.windy.com/ Windy Premium offers 1 hour forecast with EMCWF model updates every 6 hours. Nevertheless, wind speed at 100m is also available.

Hello @JMMERINO, thank you for considering supporting us! Your subscription will be linked to your Windy account. Premium will be available to you on all devices you log into.

Hi @chrissurfski, thank you for supporting us! You can message me the email address or you used for the subscription order reference and I will send you a refund for the duplicate payment.

@marekd Hello. This is formerly korvinae. It took me a while, but I found the email I used to register on my iPhone. You were of course correct, korvinae user account was not linked. If I may, one suggestion would be to be able to see which email you are logged in with on the windy iPhone app, because usernames don't have to be unique and so I couldn't see anywhere in the interface which email was logged in. Thanks for your help and apologies for the confusion.

@petra-pik thankyou.

@Korina @ivo thank you!