Windy Subscription

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  What to do if you can't access your Windy Premium features
  • Korina  

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  @Korina : why is it possible to purchase without a given username? And how to restore my purchase in this case?
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  I payed premium version in the Windy app through Google account. Payed done. Then I registered to Windy because I couldn't access to 1 hour forecasts. Still I cannot access to forecasts. It seems I messed up and I will cancel the subscription.
  • janila  

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  Hi @Aneo-1-1, thank you for subscribing to Windy Premium! In which step does it fail? Is there any error message? Have you tried to follow the instruction? https://community.windy.com/topic/11832/what-to-do-if-you-can-t-access-your-windy-premium-features Note that you have to restore the purchase on device you originally subscribed to Windy Premium. If it was on your phone but not through App Store or Google Play, you have to do it in the browser (you paid via FastSpring). If you subscribed via FastSpring, restoring the purchase won't work in the app.
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  Historical Data
  historical data • • sunil.afcons  

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  Hello @sunil-afcons, we don't store any historical data, therefore I'm not able to help you.
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  Windy premium activation
  • fdehoogh  

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  Hello @fdehoogh, thank you for supporting us! To access your premium features, please follow this manual: https://community.windy.com/topic/11832/what-to-do-if-you-can-t-access-your-windy-premium-features If you still don't see 1-hour forecast uninstall and install the app again.
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  Update every hour
  • Daniela 1q  

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  You don't need to do any change to the app, if anything, log out and in again. You should see the 1 hour toggle disabled, by default, and you should be able to enable it by clicking on it (desktop / browser) or tapping. It appears on the bottom of the screen when you select a place in the map or one of your favourites.
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  Premium version
  • moi k  

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  @moi-k Hello, yes, Windy Premium will be available on all platforms, no matter on the device you purchased it on.
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  Subscriptions
  • 10032050  

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  Hi @zwoiri, I'm sorry to hear this. If you ever decide to support us again, here is a manual on how to access Premium features or you can contact us here if you need any help.
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  Wrong tax when trying to subscribe
  • hoekma  

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  Thank @Korina. I actually didn't finish the purchase due to the tax error. Will try to find a way to subscribe via the Google Store. You have a great app.
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  Unable to use Windy Premium on my laptop
  • GuilhermeDore27  

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  Hello @GuilhermeDore27 thank you for supporting us by subscribing to Windy Premium! To access it follow steps in this manual: https://community.windy.com/topic/11832/what-to-do-if-you-can-t-access-your-windy-premium-features
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  1hour forecasts
  • p_jayadeep  

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  Hello @p_jayadeep thank you for supporting us! To access Premium features, follow steps in this manual.
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  Distances and planning
  distance and p • • Odagnone  

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  Very helpful. Thanks Petra.
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  Current and tides
  • nikit 2  

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  Hi @nikit-2, you are probably writing to a wrong forum. There is an application, whose name is similar. Windy Premium right now offers 1-hour forecast, Current and tides are available for free. Feel free to check our app: on.windy.com/AndroidApp on.windy.com/iOSapp
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  Payment problem
  • ASSIDAH 0  

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  Hello @ASSIDAH-0 thank you for supporting us! The problem could be on your bank's side, maybe the payment portal doesn't accept cards from the bank you are using. I would recommend paying via PayPal or app store (Windy Premium will be available on both, desktop and app version once you purchase it).
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  Windy premium advantages
  • ashoksiva  

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  premium, or not. It's nothing if youre good person)
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  Billed twice
  • mparis495  

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  Perfect, I'm sure it will be there in a couple of days :)
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  bill for windy premium
  • KMatyja  

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  @KMatyja, In that case, follow instruction you have to find it history of your purchases. You can follow these steps: https://support.google.com/googleplay/answer/2850369?hl=en
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  Subscribed to premium for hourly updates and not getting them
  • Tranquillian  

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  Hello @Tranquillian With Windy Premium you get access to a 1-hour forecast instead of 3-hour blocks. Those are not updates, the ECMWF model doesn't update that often. But for Premium subscribers, we are working on 6-hour ECMWF updates instead of 12 :)
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  paid
  • bicosebi  

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  @Gkikas-LGPZ @Sadac2 It could be in a different currency.
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  This topic is deleted!
  • suraj borkar  

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  No one has replied

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  Subscription failed
  subscription restore subscri • • Dada 2  

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  @Dada-2 Hi there, please try the following steps in this post - https://community.windy.com/topic/11832/what-to-do-if-you-can-t-access-your-windy-premium-features