Hi,
I tried to pay via Paypal. But then, I am asked for a NEW bank or credit card. Why can't I use my existing Paypal account. It is working fine - but you don't accept it. Why?
Kind regards
Hello @GeeWindy, thank you for supporting us by subscribing to Windy Premium!
On which platform are you subscribed on – Google Play, App Store, or desktop/mobile browser (FastSpring)?
To access your premium features, follow steps in this manual: https://community.windy.com/topic/11832/what-to-do-if-you-can-t-access-your-windy-premium-features.
Note that the restoration process has to be followed on the device you originally made the purchase (in case of a mobile browser, it has to be in a mobile browser, not the app).
If the restoration fails, please, let me know in which step it failed and if there was an error message.
Hello @Guss974, thank you for supporting us by subscribing to Windy Premium!
I have sent you a refund for the 3 payments. You should have it on your account soon.
To access your premium features, follow this manual – https://community.windy.com/topic/11832/what-to-do-if-you-can-t-access-your-windy-premium-features.
Note that the restoration process has to be followed on a desktop version in your case.
Let me know if you will need further assistance.
@Tidus Hello, if you would like to unsubscribe from Windy Premium, then you need to visit the platform, where you made the purchase, and cancel the subscription.
Hi @xy916, if the money was deducted, that means you already paid for your subscription. In that case, you should receive an email from FastSpring about your subscription and number of your order.
Is Premium available to you? If not, follow this manual to access is – https://community.windy.com/topic/11832/what-to-do-if-you-can-t-access-your-windy-premium-features
@lelao
I am not sure that you are on the right forum. Here you are on the windy.com forum that you can obtain also as a free mobile app:
on.windy.com/AndroidApp
on.windy.com/iOSapp
Hi @Aneo-1-1, thank you for subscribing to Windy Premium!
In which step does it fail? Is there any error message?
Have you tried to follow the instruction? https://community.windy.com/topic/11832/what-to-do-if-you-can-t-access-your-windy-premium-features
Note that you have to restore the purchase on device you originally subscribed to Windy Premium. If it was on your phone but not through App Store or Google Play, you have to do it in the browser (you paid via FastSpring). If you subscribed via FastSpring, restoring the purchase won't work in the app.
Hello @fdehoogh, thank you for supporting us!
To access your premium features, please follow this manual:
https://community.windy.com/topic/11832/what-to-do-if-you-can-t-access-your-windy-premium-features
If you still don't see 1-hour forecast uninstall and install the app again.
You don't need to do any change to the app, if anything, log out and in again. You should see the 1 hour toggle disabled, by default, and you should be able to enable it by clicking on it (desktop / browser) or tapping. It appears on the bottom of the screen when you select a place in the map or one of your favourites.
Hi @zwoiri, I'm sorry to hear this. If you ever decide to support us again, here is a manual on how to access Premium features or you can contact us here if you need any help.
Thank @Korina. I actually didn't finish the purchase due to the tax error. Will try to find a way to subscribe via the Google Store. You have a great app.
Hello @GuilhermeDore27 thank you for supporting us by subscribing to Windy Premium!
To access it follow steps in this manual:
https://community.windy.com/topic/11832/what-to-do-if-you-can-t-access-your-windy-premium-features
