@stanleyguevarra Hello, we are sorry that you did not have a pleasant experience. Windy Premium can be purchased also via App Store or Google Play. If you are not interested in subscription, then we also offer one-time payment Premium, that gives you access for 1 year without renewing.

@ben-mardall Hello, you are on the wrong forum. We are Windy.com, not "Windy.app", which is a different company.

Please contact them to resolve your situation.

@idefix37 thank you. I had the same question. I stick to the red app and consider to subscribe for premium.

Ok I will try thank you

@livelikeit Hello, what device and app version do you have please?

@bravoromeo
Hi,
Yes you can install the app on your mobile with the same account. You will get the Premium version too, without needing to pay a second time for it.

@kristohper_d Hello, I can see you already have "Premium" badge at your profile, so you should have access to Premium.
All you need to do now is to login with the same account as here in your app.

Hello @bingus666, I am sorry to hear you want to unsubscribe from Windy Premium. May I ask what features didn’t work for you?

I have refunded your purchase, you should receive the money within the next few days.

Hi @eeisen, thank you for your support!

You can update billing info. Type in the email address you used for a subscription here and you will receive an email with a link to your account management – https://windy.onfastspring.com/account.

@elliot91111 Hello, where did you please purchase the Premium, was it on desktop or phone?

Hello @AMBMET, thank you for supporting us!

You can update billing info. Type in the email address you used for a subscription here and you will receive an email with a link to your account management – https://windy.onfastspring.com/account.

@马振涛 Hello, you may encounter some issues, since Windy is blocked in China. Have you tried VPN on your phone?

@ideasman Hello, how can we help you? Your Premium is already active.

Sorry, I'm not Premium, but I guess the right side option would make the deal.
At least it says "Cancel Anytime"; anyway, 1.6€ for 1 month is much less than the price of one bus ticket in Paris (:oj)---

@woot59 said in request a refund:

wootsaitong@gmail.com

Hello, where did you subscribe please, was it on desktop or via app? If it was via app, you will need to request a refund through App Store or Google Play.

@jhartwell Hello, we currently do not have any special discounts.

@lukephilby Hello, the option "buy for one year" is a single purchase with no subscription that renews every year. Option "Annual subscription is a regular subscription.