@idefix37 Yes, sorry I meant Premium Subscription. Either way, it's the payment system that's managed by FastSpring seems to be having problems with connecting to my PayPal account, but I can't see how to fix it.

Also, it keeps sending me emails in Spanish despite my default language being set to English.

Screenshot 2021-06-11 at 10.09.53.png

Hello @chadsimo, thank you for your support!

When you click on Premium, what do you see? If you don't see the Premium offer, it means you are already a Premium user.
You can tell you are a Premium by the Premium batch by your profile picture.

To access your Premium features, follow the steps in this manual: https://community.windy.com/topic/11832/what-to-do-if-you-can-t-access-your-windy-premium-features.
Note that the restoration process has to be followed on the device you originally placed an order on.

If the restoration fails, please, let me know in which step it failed and if there was an error message.

@clefever Hello, your subscription will work on all of your devices, you will just need to log in with the same account.

@psyche-1 I see that your subscription has been refunded yesterday. You should receive the money within the next few days.

Hello @tony_kim86, we are sorry to hear that you didn't enjoy the subscription. May I ask what features would you like to see as a Premium user?

Refunds can be done within the first 14 days after the payment was made in case you are subscribed via the website.
In the case of iOS/Android, you need to follow their instructions, we don't have access to their administration.

Hello @Anees-5 , to cancel the subscription, you have to go to a platform you are originally subscribed:

App Store – https://support.apple.com/en-us/HT202039
Google Play – https://support.google.com/googleplay/answer/7018481?co=GENIE.Platform%3DAndroid&hl=en

If you are subscribed via desktop, type in the email address you used for a subscription here and you will receive an email with a link to your account management – https://windy.onfastspring.com/account.

@danoek Hello, here is a manual how to activate your purchased Premium - https://community.windy.com/topic/11832/what-to-do-if-you-can-t-access-your-windy-premium-features

@psyche-1
You have not subscribed via the AppStore. Is it via Fastspring?
https://community.windy.com/topic/15911/how-can-i-cancel-my-premium-subscription?_=1622882512090

@toddmpeterson Hello, here is the explanation - https://community.windy.com/topic/16255/annual-vs-year-what-is-the-difference/4

Hello @tintinak, thank you for your support!

It depends on what platform are you subscribed on.
Subscription made via Google Play/App Store is managed in the subscription section of each store.

If you are subscribed via desktop, type in the email address you used for a subscription here and you will receive an email with a link to your account management – https://windy.onfastspring.com/account.

Hello @jpbe50, thank you for supporting us by subscribing to Windy Premium!

To access your Premium features, follow the steps in this manual: https://community.windy.com/topic/11832/what-to-do-if-you-can-t-access-your-windy-premium-features.
Note that the restoration process has to be followed on the device you originally placed an order on and you need to be logged in with your Windy account when you try to restore your purchase.

In case you can't restore your purchase, let me know what the error message says.

@michille
Yes the screenshot is from desktop.
Which update? You mean the forecast with Premium? Mainly you will have a detailed hourly forecast instead of by 3hr step. Then the update of the default weather model is 4 times a day instead of 2.

@blefever219
Select your favorite and click the small heart to delete it

FA34BE2D-C4F5-4631-B8F6-6502187AD963.jpeg

About "Hourly chart changes": it means you get on map all weather forecasted values, which generally have hourly validities standard Windy only displays 3h forecasted values, which is 3 times poorer About "4 hour updates" (I assume you meant "4 times updates by day"): it means you get all weather forecast model runtime series generally, models are computed 4 times by day at 00h, 06h, 12h and 18h UTC (i.e. the "runtime") forecasts data (i.e. the "validities", values valid at runtime+Nh) computed at each runtime are available on model providers' site 3-4h after each runtime each new runtime computes better values compared to the previous one Standard only displays validities for 2 runtimes/day (00h and 12h UTC I guess), while Premium provides all 4 runtimes e.g., if today at 22h UTC you display weather forecast for tomorrow at 10h UTC, you actually get:
** Standard: validity +22h computed at runtime 12h UTC
** Premium: validity +16h computed at runtime 18h UTC in this sample, Premium gets better forecast for two reasons:
** the more recent the model, the more accurate it is (model runtime 18h is better than model runtime 12h)
** the shorter the period, the more accurate the calculation (validity +16h is better than validity +22)

@hedvamb Dear user, we are sorry to hear that. What do you mean that you didn't authorise to charge your card? You must have clicked on the option to subscribe and accept the payment, if your card was debited.

Nevertheless, in case you have subscribed via App/Google store, you will need to cancel and request refund there (in your profile).

@jimstroh Hello, auto renewal can be cancelled in FS administration by clicking on "Cancel subscription"as you can see the screenshot above. All you need to do is to insert your email here - https://windy.onfastspring.com/account, once you do it, you will receive login link to your admin.

@davidnelson said in Using multiple platforms:

Can I receive Windy data on my iPad, Android, and pc laptop with the same subscription?

Yes, simply log in with the same user name and password :)