@lelao
I am not sure that you are on the right forum. Here you are on the windy.com forum that you can obtain also as a free mobile app:
on.windy.com/AndroidApp
on.windy.com/iOSapp
Hi @Aneo-1-1, thank you for subscribing to Windy Premium!
In which step does it fail? Is there any error message?
Have you tried to follow the instruction? https://community.windy.com/topic/11832/what-to-do-if-you-can-t-access-your-windy-premium-features
Note that you have to restore the purchase on device you originally subscribed to Windy Premium. If it was on your phone but not through App Store or Google Play, you have to do it in the browser (you paid via FastSpring). If you subscribed via FastSpring, restoring the purchase won't work in the app.
Hello @fdehoogh, thank you for supporting us!
To access your premium features, please follow this manual:
https://community.windy.com/topic/11832/what-to-do-if-you-can-t-access-your-windy-premium-features
If you still don't see 1-hour forecast uninstall and install the app again.
You don't need to do any change to the app, if anything, log out and in again. You should see the 1 hour toggle disabled, by default, and you should be able to enable it by clicking on it (desktop / browser) or tapping. It appears on the bottom of the screen when you select a place in the map or one of your favourites.
Hi @zwoiri, I'm sorry to hear this. If you ever decide to support us again, here is a manual on how to access Premium features or you can contact us here if you need any help.
Thank @Korina. I actually didn't finish the purchase due to the tax error. Will try to find a way to subscribe via the Google Store. You have a great app.
Hello @GuilhermeDore27 thank you for supporting us by subscribing to Windy Premium!
To access it follow steps in this manual:
https://community.windy.com/topic/11832/what-to-do-if-you-can-t-access-your-windy-premium-features
Hi @nikit-2, you are probably writing to a wrong forum. There is an application, whose name is similar.
Windy Premium right now offers 1-hour forecast, Current and tides are available for free.
Feel free to check our app:
on.windy.com/AndroidApp
on.windy.com/iOSapp
Hello @ASSIDAH-0 thank you for supporting us!
The problem could be on your bank's side, maybe the payment portal doesn't accept cards from the bank you are using. I would recommend paying via PayPal or app store (Windy Premium will be available on both, desktop and app version once you purchase it).
@KMatyja, In that case, follow instruction you have to find it history of your purchases.
You can follow these steps:
https://support.google.com/googleplay/answer/2850369?hl=en
Hello @Tranquillian With Windy Premium you get access to a 1-hour forecast instead of 3-hour blocks. Those are not updates, the ECMWF model doesn't update that often. But for Premium subscribers, we are working on 6-hour ECMWF updates instead of 12 :)
