@korina
Everything worked out well - thanks for your beautiful App on all devices!
:-) Wolfgang

@dillon-k Hello, we do not have any subscription for 39.99 USD, you are probably contacting a wrong community. We are Windy.com with a red logo - https://apps.apple.com/app/apple-store/id1161387262

@ippiu Hello, I have refunded you the transaction for Windy Premium. Could you please let us know what you did not like?

@rvantwisk @__willt Hello, the explanation is as follows:
Annual subscription is a regular subscription that renews every year for 18.99USD.
Buy for one year does not renew, it is one time payment for Windy Premium for 1 year.

We do not have monthly subscription anymore.

@arneb Hello, it seems that your order did go through, the payment is still pending. I can cancel the order and you can try again.

@przemeks Hello, you should have access to the Premium features. Are you logged in the app/desktop? You cannot open 1 hour forecast?

@entferntwindy Dear user, thank you for you feedback.

Could you please specify what UI is unclear? Location view can be saved in Settings - Start-up location. Weather model cannot be saved, but thank you for suggestion. What do you mean by "detail view of the location as an overlay"? Do you mean detailed forecast? Alerts should be working with no issue. What kind of parameters did you select?

@wrecked Hello, thank you for supporting Windy. What does Google trying to do exactly? There should be no issue with the subscription.

Hello @hn13836652jp, FastSpring is a platform that we use for payments for Premium. Your Premium is with us but you are billed by FastSpring.

To cancel the subscription you have to go to the FastSpring administration. Type in the email address you used for a subscription here and you will receive a link redirecting you to it – https://windy.onfastspring.com/account.

Hello @NOAANASA, you should be able to view Premium features.

I can recommend following follow the steps in this manual to get to your Premium features: https://community.windy.com/topic/11832/what-to-do-if-you-can-t-access-your-windy-premium-features.
Note that the restoration process has to be followed on the device you originally placed an order on.

If the restoration fails, please, let me know in which step it failed and if there was an error message.

Refunds are possible within the first 14 days after the purchase. Your subscription was paid on the 29th of March, so the Premium can't be refunded anymore.

@kamankar Hello, where are you trying to purchase Premium, via FastSpring or App/Google store?

Hello @audun-larsen, thank you for supporting us by subscribing to Windy Premium!

To access your Premium features, follow the steps in this manual: https://community.windy.com/topic/11832/what-to-do-if-you-can-t-access-your-windy-premium-features.
Note that the restoration process has to be followed on the device you originally placed an order on.

If the restoration fails, please, let me know in which step it failed and if there was an error message.

@andyasj please, contact us at support(at)windy.com or DM me and I will reset your password so you can log into the app as well.

Hi @andyasj, please, contact us at support(at)windy.com and we will reset your password.

@gsearly Hello, you probably did not assign the subscription with your account. Please see this post and follow the steps to restore it - https://community.windy.com/topic/11832/what-to-do-if-you-can-t-access-your-windy-premium-features

@othmar-iseli Hello, you will have to request a refund on the platform, where you made the purchase. Either App Store, Google Store or FastSpring.

@marconi1980 Dear user, please read this article to claim your Premium - https://community.windy.com/topic/11832/what-to-do-if-you-can-t-access-your-windy-premium-features