@petra-pik I am subscribed through andoid. I followed the steps;
-open app on phone, click on premium, it says "thank you for subscribing, to redeem your subscription, please login"
-click login, provide login details, it says "failed to redeem subscription, please follow steps in article what to do blah blaah"

Basically a circle.

@kharvey I see a Premium batch by your profile here so the Premium is activated.
I would recommend clearing your browser's cache – https://7labs.io/tips-tricks/clear-site-specific-cookies-cache.html#Clear_cookies_cache_and_site_data_for_a_specific_website_in_Chrome.

Let me know if the issue still persists.

@kokomojim
The app you call Windy Pro has NOTHING TO DO with the one discussed in this forum.
Here we are talking about Windy.com with a red logo. The Windy with a Pro version has a blue logo.
What is exactly the ‘’Windy basic’’ you are talking about? Red or blue?

@jmh2002, the issue should be released with the app version 29, both Android and iOS :)

Thanks @idefix37 I was affraid that it was the problem, I have asked Apple to refund the Pro subscription for this "false" Windy app.

Hello @zhanghowe, thank you for supporting us by subscribing to Windy Premium!

When you try to log into the application, is there any error message?

To access your Premium features, follow the steps in this manual: https://community.windy.com/topic/11832/what-to-do-if-you-can-t-access-your-windy-premium-features.
Note that the restoration process has to be followed on the device you originally placed an order on.

If the restoration fails, please, let me know in which step it failed and if there was an error message.

@bonafide65
No this is not possible. The Route planner is only available on Windy website, not in the mobile app.
Here the reason why this tool is not in the app:
https://community.windy.com/topic/9013/windy-launches-route-planner/159?_=1614007429506

Hello @N685V, thank you for supporting us!
It seems like your Premium is linked correctly (you have a Premium batch by your profile picture).

You can test it by logging into another device with your Windy account. Premium will be available there as well :)

The subscription was bought via App Store, but it gets linked to your Windy account.

@petra-pik said in Account setup:

Hello @kferris, thank you for considering subscribing as a company to Windy Premium.
Right now, we don't have this option. Each subscription has to be made individually.

Thanks Petra

@likisaurus, I can see that you are already a Premium user (you have a Premium batch by your profile as well).

Premium gives you weather forecast updates 4 times a day instead of 2 and access to 1-hour forecast instead of 3-hours. That gives you more precise data.
You can also customize the default weather layer and more features will be added in the future.

Check the screenshot where to find 1-hour forecast.

Screenshot 2021-02-17 at 10.51.07.png

Hi @w0mrb, thank you for supporting us by subscribing to Windy Premium!

To access your Premium features, follow the steps in this manual: https://community.windy.com/topic/11832/what-to-do-if-you-can-t-access-your-windy-premium-features.
Note that the restoration process has to be followed on the device you originally placed an order.

If the restoration fails, please, let me know in which step it failed and if there was an error message.

Hi @barrie-r, thank you for supporting us!
Is there any error message when you try to log in?
I would recommend uninstalling and install the application and then typing the username and password manually.

Hello @方方, thank you for supporting us by subscribing to Windy Premium!

To access your Premium features, follow the steps in this manual: https://community.windy.com/topic/11832/what-to-do-if-you-can-t-access-your-windy-premium-features.
Note that the restoration process has to be followed on the device you originally placed an order.

If the restoration fails, please, let me know in which step it failed and if there was an error message.

@ottavio56, happy to hear it works for you!

Hello @farrstar, thank you for supporting us!

Were you logged in with a Windy account on your old device? Did you have access to Premium there? Do you still have the same Google Play/App Store ID?

What version of the operating system, device, and application (can be found at the bottom of the Menu) do you have?

Also, please check, if you are referring to the right application. We are Windy.com, red and white logo. Not Windy.app, blue and white logo.

@sktodd79 Hi, I have cancelled and refunded the payment for monthly subscription. Now you can subscribe to annual one.

@dlane1181

Yes the Windy (red) does have some routing functionality built in, but the problem you will have is using it at sea as it's not designed for that type of remote access internet connection.

The Windy Pro (blue) app is nothing to do with Windy here, it is an entirely separate app made by a competitor.

Unfortunately this is not the correct support forum for the service you are using.

@forest5150 Hello, do you mean the button "download app" in the mobile browser? This cannot be removed, the solution is to use the app instead of the browser.

@likisaurus Dear user, thank you for supporting Windy.
If you are a Premium user, you should see the "Premium" badge at your profile photo. I can also see that you don't have Premium assigned to this account.

Do you use a different account?