@luisrgtel Dear user, you mentioned that you bought Premium in 2019, however Windy Premium is available from spring 2020. Are you sure you have our App?
Activation process differs based on the platform, where you made the purchase. As described in this article, Windy code "WINDY3822...." needs to be entered only when you bought via desktop (FastSpring).
If you have purchased via App/Google Store, you just need to restore it according to the manual, unless it is already assigned to your account.
Once it is assigned to your account, do you not need to do any other restoration process on desktop separately.
@fapetesake Dear user, we are sorry to hear this, but you can cancel your subscription on platform , where you made the purchase. There are 3 options - desktop (FastSpring), App Store or Google Store.
Where did you experience issues?
Hello @danraf, I am sorry to hear about this misunderstanding. The offer states that it is an annual subscription for $18.99, not monthly. The smaller amount only demonstrates how much it costs when you divide it between 12 months.
Cancel anytime means you can cancel it during the whole year before it renews for another year.
During the purchase process, only the annual price is mentioned and paid. There is no option to choose monthly.
To cancel the subscription, you have to go to a platform you are originally subscribed to since we don’t have any control over these platforms:
I don’t see your email linked to a subscription made via the desktop version. In case you used a different email, type in the email address you used for a subscription here – https://windy.onfastspring.com/account.
I don’t see your email linked to a subscription made via the desktop version. In case you used a different email, type in the email address you used for a subscription here and you will receive email with a link leading to the account's administration – https://windy.onfastspring.com/account.
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