Hi @xy916, if the money was deducted, that means you already paid for your subscription. In that case, you should receive an email from FastSpring about your subscription and number of your order.
Is Premium available to you? If not, follow this manual to access is – https://community.windy.com/topic/11832/what-to-do-if-you-can-t-access-your-windy-premium-features
Hi @Aneo-1-1, thank you for subscribing to Windy Premium!
In which step does it fail? Is there any error message?
Have you tried to follow the instruction? https://community.windy.com/topic/11832/what-to-do-if-you-can-t-access-your-windy-premium-features
Note that you have to restore the purchase on device you originally subscribed to Windy Premium. If it was on your phone but not through App Store or Google Play, you have to do it in the browser (you paid via FastSpring). If you subscribed via FastSpring, restoring the purchase won't work in the app.
Hello @fdehoogh, thank you for supporting us!
To access your premium features, please follow this manual:
If you still don't see 1-hour forecast uninstall and install the app again.
You don't need to do any change to the app, if anything, log out and in again. You should see the 1 hour toggle disabled, by default, and you should be able to enable it by clicking on it (desktop / browser) or tapping. It appears on the bottom of the screen when you select a place in the map or one of your favourites.
Hello @GuilhermeDore27 thank you for supporting us by subscribing to Windy Premium!
To access it follow steps in this manual:
Hi @nikit-2, you are probably writing to a wrong forum. There is an application, whose name is similar.
Windy Premium right now offers 1-hour forecast, Current and tides are available for free.
Feel free to check our app:
Hello @Tranquillian With Windy Premium you get access to a 1-hour forecast instead of 3-hour blocks. Those are not updates, the ECMWF model doesn't update that often. But for Premium subscribers, we are working on 6-hour ECMWF updates instead of 12 :)