Windy Account

Double Charged with Auto-Renew

Nyle Trimble — Tue, 14 Jul 2026 20:42:12 GMT

I have been double charged for my renewal. Once on my MasterCard and once on my Pay Pal. How do you contact any one in Accounts to correct this problem.

i cant upgrade to premium

David Polášek — Thu, 09 Jul 2026 22:27:53 GMT

Hi @whaletales could you try again now? This seems like a rare problem with our payments provider. If it still occurs, we'd like to know.

Alert notification to mobile

danielvfj — Wed, 08 Jul 2026 04:37:30 GMT

Hi, see attached alerts I have set up and also the mobile version. I am using an iPhone. On the other hand, where on my profile I can make modifications to my cell phone number? I don’t remember have set up a phone number so maybe it’s an old mobile and that is why I am not receiving mobile notifications? On the other hand, you can see that I have an active alert but again I was not able to receive neither mobile nor email notifications. Please let me know Thank you in advance for the support![image: 1783867967208-img_9703.jpeg] [image: 1783867967341-img_9702.png]

Group subscription scheme

AnnLiya123 — Mon, 06 Jul 2026 08:14:50 GMT

Good day,

Does Windy offer any group or corporate premium subscription schemes?

Paid for premium twice but I don't have it.

Suty — Mon, 29 Jun 2026 08:14:06 GMT

@Milen-Todorov-3 Hello, it is possible that you need to restore the purchase in your account to activate the Premium. Please check the article with instructions here. If you are still not able to access the Premium with this article, please send all the details, invoice included, to support@windy.com.

Premium Account

idefix37 — Sun, 28 Jun 2026 17:54:22 GMT

@Antonios-Antzoulatos Please check this post which explains how to link your Premium subscription to your account.

Refund

Suty — Wed, 24 Jun 2026 02:56:02 GMT

@Minh-Thông-6 Hello, you purchased our Premium via AppStore, so you need to request the refund directly from them. We cannot assist with this further.

Payment method upda

Suty — Tue, 23 Jun 2026 15:56:04 GMT

@Sebastián-Cabeza Hello, unfortunately, this purchase service is completely handled by Fastspring as the purchase provider. Please send all the details at support@windy.com and also orderscontact@fastspring.com, so they can help you adequately.

Switching from iPhone to Android - How Does Renewal Work?

Suty — Wed, 17 Jun 2026 19:12:20 GMT

@iamgod2 Hello, you can use your Premium on any other devices and it still seems that you will be charged via AppStore, since the subscription was not cancelled there.

Subscriptions problem

Suty — Tue, 16 Jun 2026 03:33:16 GMT

@tule Hello, does this happen in any other app on your device? This seems as a certain kind of blocker from AppStore on your device.

Premium subscription order reference number

Suty — Mon, 15 Jun 2026 08:11:25 GMT

@JRGM1981 Hello, what device did you use to purchase the Premium? Also I would suggest checking this article here.

Google login not completed

Suty — Sat, 13 Jun 2026 20:39:02 GMT

@Doug-Trawick Hello, right now we don't officially support our app in these devices. It is possible that there is a certain issue on their end since they use old version of our app and it can have a problem with connectivity of these external services.

Je n'accède plus a windy mon écran est gris avec une couronne jaune en haut ,à droite.

Suty — Fri, 12 Jun 2026 07:15:51 GMT

@moumousse Hello, does this happen with every layer in our app? Also if you are able to open the menu in the app, can you check our error console at the bottom of the menu?

Subscription not applied in web app

idefix37 — Thu, 11 Jun 2026 11:53:15 GMT

@Tom-Gray-3 You need to use the same credentials, email and password, as the ones you use in the mobile app.

Can't update payment method – verification email never arrives

Suty — Thu, 11 Jun 2026 06:31:44 GMT

@AIHOCC Hello, I found your account and subscription and you purchased your Premium on Fastspring, but with email address aihocc@a*****heon.co.kr

Double billed_need support

Suty — Mon, 08 Jun 2026 07:00:23 GMT

@clockwork.orange Okay, your old Premium is already canceled and now you need to only assign the Premium from Paddle with your account. So please process these steps below: Go to the desktop and log in with your Windy account or create a new one, since the purchase of the Premium doesn’t automatically creates one. Open the subscription offer window (e.g., click on the 1h forecast button in the detail of a specific location). Click on 'Restore purchases'. On the next page, insert the subscription Transaction code that you have in the invoice. The code starts with 'txn_'. If you cannot find the txn code, please let me know.

I pay already but still canot the premium pakage

Suty — Sun, 07 Jun 2026 20:57:14 GMT

Hello @Afis123, You will need to restore your purchase by following the steps below: Open the Windy.com app and log in with your account Open the subscription offer and click on “restore purchases.” This action should assign the Premium to your account, and you can use it across your devices. Let me know if you need further assistance.

can not use premium

Suty — Sun, 07 Jun 2026 02:27:49 GMT

Hello @อ-ทธ-พล-ไชยว-ฒ , You will need to restore your purchase by following the steps below: Open the Windy.com app and log in with your account Open the subscription offer and click on “restore purchases.” This action should assign the Premium to your account, and you can use it across your devices. Let me know if you need further assistance.

How do I get a refund for accidentally buying a subscription?

Suty — Sat, 06 Jun 2026 11:21:08 GMT

@Alba-Bevilacqua Unfortunately, this seems that you purchased Windy.app PRO, which is completely different app and subscription. We are Windy.com with the red logo. If I am correct, I can't help you with this refund.

Request for manual Premium activation (Device change from iOS to Android)

Suty — Tue, 02 Jun 2026 17:00:53 GMT

@wonseok-cheon Hello, you purchased a wrong app, we are Windy.com, our logo is red and we don't offer any lifetime Premium. Also, in general, our subscription is called Premium, not PRO.

Pro Account not activated

Gkikas LGPZ — Sun, 31 May 2026 11:21:01 GMT

@christophe-leignel-2 https://community.windy.com/post/198898

Merch

Suty — Sat, 30 May 2026 22:11:34 GMT

@r1c431 Unfortunately, right now, we don't offer any way to get our merch. But I will forward this to our colleagues from marketing team for a consideration at least.

Does winsy have a bussines account for companys?

Suty — Fri, 29 May 2026 00:04:52 GMT

@Dejan-Kocic-2 If you purchase via Paddle.com in our browser app, you can insert your company billing details during the purchase process.

india monsoon

Suty — Thu, 28 May 2026 05:35:48 GMT

@akshay17 Hello, you will probably do the best when you check all available forecast models in our app. You can also check various layers (Wind, Rain and Thunder, etc.) to get the most objective forecast.

Where are NWS watches and warnings

Suty — Mon, 25 May 2026 16:02:34 GMT

@thor_1 Hello, we are planning some improvements in this field, I think you will be hapy with our next version.