@Cindy-Lou-Brownell
There is no lifetime Premium in Windy.com. Another app with a similar name and a blue logo has lifetime Pro subscription, but this app has nothing to do with Windy.com with a red logo.
So which app are you talking about ?

@Attila-Gérec
Ask to these apps !

@Enrique-Vich You will need to restore your purchase by following the steps below:

Open the Windy.com app and log in with your account Open the subscription offer and click on “restore purchases.”

This action should assign the Premium to your account, and you can use it across your devices.
Let me know if you need further assistance.

@FPIGL Hello, I verified your email so you can continue succesfully with Windy.

@jeremy-cahill Hi, no we don't offer any specific company or org accounts or Premiums.

@Neus-d-Abril May I ask for further info about the issue? It could potentially help us to solve a certain issue for other users.

@Aleksandrs-Šošins Hi, please contact us at support@windy.com and provide the old and new email address, so we can change it on our end.

@tpc-eoc
You are still Premium user as shown by the Premium label next to your username.
Seems it is OK now ?

@julianocunha Hi, do you miss your favorites on the map or where do you miss them exactly?

@garito45
Have you “Restored purchases” ?

05639A78-B3E1-4A4C-B0D7-FAF26D63F86B.jpeg

In Spanish

463519E5-8786-4548-AB5E-6090422A9D8B.jpeg

This is required to activate your subscription.

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I think “Restore purchases” is not understandable for many users.

@josé-Stifanelli Hi, where do you have this problem? What device? I see that you are logged into your Premium on the device, where you posted this, since you have the Premium badge next to your username.

@Spencer-Harrod If you want to cancel your subscription, the process depends on the platform you used for the purchase:

Mobile app via AppStore or Google Play, you have to handle that on your own in these stores Browser version of Windy via Fastspring, you can access your subscription management here on this link https://windy.onfastspring.com/account and cancel the subscription there. Browser version via Paddle, you can access your subscription management on https://customer-portal.paddle.com/login

If you have any questions, please let us know.

@Suty

Sad.

@NSDFA-Operations Hi, you are right about the issue with sending email to these platforms. We are working on that issue with the highest priority. Thank you for your patience.

@Tada-Pradip-Na-Talang HI, do you use Windy.com with the red logo and purchased our Premium, or did you purchase the app or PRO from another app? Can you share any screenshot of the purchase?

@5217-No Yes, it does. Mobile apps offer 99% of the desktop features. Okay this is difficult to tell what exactly was used there.