@idefix37 [image: 1792267507566-1000272449.jpg] [image: 1792267633214-1000272453.jpg] Hi Windy team, I've figured out how to show you the issue with the lightning layer. I'm sending you 2 screenshots of the same thunderstorm. The first screenshot is mine, after the latest update. The second one was sent to me by a friend who hasn't updated the app yet, so it's how I used to see it before. As you can see from my screenshot (the first one), I can no longer see lightning clearly, especially past lightning strikes. They are barely visible compared to before. Could you please check this? Thanks for your great work! Please bring back the old version as soon as possible, or add settings to customize it.

@David-Polášek Thanks, I was able to change my email address. Unfortunatley I do not have access to a receipt as it is linked to the incorrect email address. Are you able to send a receipt or cancel the subscription so I can get a receipt for the purchase? Thank you.

@Suty forgot to cancel my Windy Premium annual subscription before the end of the trial period and noticed today that an automatic payment has been deducted from my credit card.While I value your services highly, during this period, I am unable to continue the subscription.

@Suty Yes, I use Premium subscription. WIN 11

@Aine-Carroll Please check this post explaining how to link your Premium subscription with your windy account

@Rishabh-Singh-8 Hello, please check this post of our colleague where instructions, how to connect your Premium, are described.

@idefix37 said in Wheres my money: Wheres my money Windy Account 2 posts 2 posters 35 views 1 watching Offline sprunki 2 days ago Paid my subscription. No response. Still not got the premium. Sent in the invoice, no response and still not got the premium functionality. Very very disappointing Online idefix37 SAILOR MODERATOR 2 days ago @hwe Have you checked this post which explains how to link your Premium subscription to your Windy account? I had a similar issue before, and checking whether the subscription was properly linked to the correct Windy account was the first thing I looked at. Hopefully that post helps resolve it quickly.

@inizi_r Changed

@BillL49 Hello, it seems that you have duplicated account, since I found both accounts. ****wsjr@gmail.com - connected to this account, you use here (username: Bill49) ****wjr@gmail.com - connected to the account with username: ****wh Which one would you like to use? I can change the email and delete the second email address.

@Hugo-Pedder Have you subscribed to Windy Pro or Windy Premium? Here on windy.com the subscription is Premium, not Pro. Pro is from another app with a similar name but it has nothing to do with windy.com app. So it can’t work on windy.com.

@Suty I'm mode than interested too !

The fastest way to force a global logout across all devices is to change your account password in your profile settings. This invalidates active login tokens on all connected web browsers and mobile apps.

Hi @carol54728 your subscription is cancelled. There will be no additional payments. However, since you purchased the subscription in March, we can't issue a refund.

@Rohan-Murray Hello, since it seems that your Premium is already cancelled, you probably need to purchase a new one on windy.com/subcription. If you have any problem with this, please let us know.