@Wyatt-Hines WindyPRO is a subscription offered by a separate app called windy.app, with a blue logo. It has no connection to windy.com, which displays a red logo. Therefore, it's best to contact WindyPRO directly or the platform through which you purchased your subscription.

@nesro A little late for this reply but yes, now Keeper has no problem filling in my credentials. Belated thanks.

@Suty Thank you for suggesting this, i have now fully refreshed eveything and i am now able to acess it, Thank you once again.

@小风筝 Hello, since you purchased your Premium via Paddle.com, you can find your invoice here.

@aranji Hello, no, providing your station data doesn't automatically offer Windy Premium.

@Tao37 Hello, I tried to find your purchase, but there is no payment under your email, you used here. Do you have any screenshot with confirmation about the purchase?

@idefix37 I found the problem, It was a space at the begining of the password field.... Thank's for your help Didier

@Suty i have same problem kindly help

@ust21or I found the conversation and the problem was that we were not able to locate the payment, also, you attached certain screenshot from probably your bank account, but there was no information about which service charged you. Without any invoice or anything related we are not able to locate the transaction. As you can see in your bank account, the first one mentions Paddle.com as the provider, we found this one. But the second one is not anyhow related to services, we use for the subscription management (Paddle, AppStore, Google Play or even older Fastspring).

@Manon-Scheepers Hello, please share more specific details about those payments at support@windy.com. To effectively help you, please share invoices and screenshots of these purchases.

@dgolding Your email in your Windy account can be a correct one, but the truth is that you used a different email in the past for the purchase. More specifically: ***d@wsr.com.

@Meacermir Hello, I would need your old email, that was used for the purchase, then we can make a certain conclusion about how to help exactly.

@Suty awesome, big thanks!

@andersengeorg This application has nothing to do with Windy.com, which features a red logo.

thanks for sharing such an informative content.

@Hannes-Boshoff-2 Have you checked this post showing how to link your account with your subscription.