@VantageShips Hello, if you provide the email of that use, I will do my best to help you.

@Joey-Smith Hello, so you want a refund of the payment done on June 12, 2025?

@Jochen-Lührs Hello, I can help you to create standard login credentials, please contact us at support@windy.com.

@donfreiday Hello, what exactly did you get when you try to restore the purchase in our app?

I canno access premium omen my ipad but I can on my iPhone. Started about a week ago

Sam3 problem. Started about the sam3 time

Hi @jasonavarnell, Hi, you will need to restore your purchase by following the steps below:

Open the Windy.com app and log in with your account .
Open the subscription offer and click on “restore purchases.”

This action should assign the Premium to your account, and you can use it across your devices. Let me know if you need further assistance.

@GTMistral oh, cool ahaha. And no problem, happy to help.

@swainwc Hello, your email has been verified as well. Niki

@FIN133 Hello, I can cancel your subscription and you can purchase the annual one, however, you can't get back to the monthly, since we cancelled it a few years ago.

@Patrick-Hampton Hello, you can find info about our pricing for your region on windy.com/subscription.
According to info, I found in your account, you are using the Premium purchased via AppStore, so you can find further info there under your AppleID.

@Mike-Hubik-2 Please check this post.

@Luu-Duc-Cuong Hi, please let me know through which platform you purchased Premium (in our browser version via Paddle, Apple Store, Google Play, …). Thank you! Jari

@Jānis-Zeimuls Hi, please send the details of your older account (ideally the email address you used) along with proof of the subscription payment to support@windy.com. Thank you! Have a nice day! Jari

@Coughts1947 Our Premium is connected to the user account under the email address, so you can use one Premium, purchased for example in our mobile app, also on the desktop or any other devices.

There is no need to purchase more than one Premium plan.

@randemgun
Hi, please contact support@windy.com. If you have an old payment confirmation, please include it as well. Hopefully, your issue will be resolved soon. Best regards, Jari

@Colin-in-BKK Thank you for the update. We appreciate users like you, if you need anything else, don't hesitate to contact me.