@aris1 This is not possible. As both of these layers are covering the whole screen, the layer below would be completely masked by the one above. You can see wind and wave forecast at a location at sea in the detailed Wave&tide table. [image: 1771424814269-img_3157.jpeg]

@niels-carlier said in premium account email transfer: How do I chat with you specifically in the upper right corner? You just need to click here [image: 1771423492286-img_3149.jpeg] But on a phone, you have to click first on your ‘photo’.

@PaNoT To login on your computer, do you use the same credentials, email and password, as on your phone ?

@Nebojsa-Milosevic Okay, if you need any further assistance, just let me know.

@uyda Okay, the Fastspring payment is cancelled and refunded. So you only need to assign the Paddle Premium with your account, more info about it here.

@Finn2025 These apps are managed by two different companies. They have nothing in common except the name.

@Suty Thank You!!

@Arve-Flatås Hello, you have to assign your Premium manually. I will send the code and instructions to you via chat window here on community.

@anaisrablat We apologize, but we are unable to refund your App Store purchase. Apple doesn't allow us to manage purchases made on their platform. You will need to request a refund directly from Apple, as they are the provider of the purchase process. Once again, I apologize that I am unable to assist you further.

@yarenim Hello, I checked your Premium account and your subscription is active until July 2026. Did you do any extra payment, or do you mean this renewal on July 2025?

@ust21or Okay, you are correct about this. However, to cancel the one from Fastspring, since your Premium, assigned to an account, is from Paddle, I need to find these payments from Fastspring. Unfortunately, you didn't use your email (john@u******o.kr) to purchase this subscription in 2023.

@randemgun Did you look into the first two posts on this page https://community.windy.com/category/32/windy-premium?

@Tao37 Hello, I found your purchase finally after some research on our end. I decided to refund the purchase for you, since you were not able to use it and few months were already gone. If you decide to purchase a new one and we would appreciate it, please do that in your logged account, so the Premium is assigned immediately and automatically.

@sergioei Hello and thank you for provided info and screenshot. We are investigating this issue on our end and we will do our best to find the solution and fix the problem on your end. I will contact Paddle.com via email to get more info since they are a provider of the purchase process and I will add you to a copy, so you are informed as well.

@doug-cusick Could you please email all this information to support@windy.com, so we can discuss this directly with Fastspring? The second choice is to cancel your subscription and you can use our newer provider, Paddle.com.

@idefix37 Tnx mate! Its work.

@gordonf thanks for letting me know! :)