@PilotMelch Hi, you purchased the Premium via our third-party subscription management tool, Fastspring, with email address jo*******ert@omnavaviation.com, so you should use that account.

@craines1969 support@windy.com

@FAB2-FAB-0 If you want to get the invoice from your subscription, purchased via AppStore or Google Play, you have to handle that on your own in these stores. If you purchase a subscription in browser via Fastspring, you can access your subscription management here and get the invoice there.

If you have any questions, please let us know.

@João-Lázaro-Pires Hi, I would like to help you, but I need further info about the purchase. Do you have any info about the payment, or invoice for example?

Hi @Suty, Many Thanks. That worked a treat. Sorted.

Ok i will do that now, if they cannot assist , i will have to come back to you here for further advice. Thanks thus far.

@weihai001 Hi there, I see the Premium badge next to your username. Do you still need any help with that?

@morrirob said in Double Billing:

I signed up for a trial. Igot charged for an annual menmbership. And I have been charged 9.99….

Are you talking about the windy.app with a blue logo ?

@lolo3ao How do you mean that? I see your Premium is active now.

@Muhd-Fauzi-Ab-Jabar
Please check this article to “restore your purchase” in order to assign Premium to your account.
https://community.windy.com/topic/11832/what-to-do-if-you-can-t-access-your-windy-premium-features?sort=oldest_to_newest

@Andybowcity
Did you try to send an email at support@windy.com ?

@dhusouth I can't believe how hard it is to get any help. This help seems to be a bunch of users trying to figure how to use Windy. My renewal is up in a few days. I decided to cancel (they don't care it seems) which is unfortunate because I kind of like using windy.

@Cosmin-Cuzic I am sorry about confusion, we use three stores to offer our subscription to users (Fastspring, Google Play and AppStore). Fastspring is the one for purchases in the browser version of our app.

@Suty thanks! now working

@vacuousveracity Okay, it is changed.

@idefix37 Ok thanks for the quick reply.

@fotoman
Yes, but you know this a long story.

@jstrickland892
Thanks
I can't login on my phone or access the Premium features I have paid for on my phone
Very frustrating, hopefully someone fixes this soon

@shek-ali Hi, please contact us at support@windy.com.