@lolo3ao How do you mean that? I see your Premium is active now.

@Muhd-Fauzi-Ab-Jabar
Please check this article to “restore your purchase” in order to assign Premium to your account.
https://community.windy.com/topic/11832/what-to-do-if-you-can-t-access-your-windy-premium-features?sort=oldest_to_newest

@Andybowcity
Did you try to send an email at support@windy.com ?

@dhusouth I can't believe how hard it is to get any help. This help seems to be a bunch of users trying to figure how to use Windy. My renewal is up in a few days. I decided to cancel (they don't care it seems) which is unfortunate because I kind of like using windy.

@Cosmin-Cuzic I am sorry about confusion, we use three stores to offer our subscription to users (Fastspring, Google Play and AppStore). Fastspring is the one for purchases in the browser version of our app.

@Suty thanks! now working

@vacuousveracity Okay, it is changed.

@idefix37 Ok thanks for the quick reply.

@fotoman
Yes, but you know this a long story.

@jstrickland892
Thanks
I can't login on my phone or access the Premium features I have paid for on my phone
Very frustrating, hopefully someone fixes this soon

@shek-ali Hi, please contact us at support@windy.com.

@Sarah-Schleper-degalaxy Hi there, do you see the Windy.com Premium subscription in your subscriptions/purchases under your AppleID?

@iayerza Unfortunately, we don't have any access to invoices made by Google. I am sorry about that.

@Suty
Everything is okay now.
The amount of subscription is refunded.
Thank you very much.

@ororescue911 it depends on you, that email can differ, if you used the different one for the purchase.

I am confused as to how I might order Windy AI

@Jessica-Varas Please contact us at support@windy.com and we will help you there as soon as possible.

@scarroll451 Hi, do you get any errors or any other info during the login process? Do you use any VPN or similar tools?

@bellariv Unfortunately, that one is already taken.

@Alaska57 Hello, I checked your situation and you subscribed with an email living*******ska2020@gmail.com. So you need to use that one to access your subscription management.