@heatpumpman Hi, I checked your subscription and you will be billed again in the May 2025, since you have annual subscription plan. What exactly is wrong?
@DBGN Hi, I checked both accounts and your email address starting with "db" is now the Premium account and the account under "gn" email address is the free one.
Can you please tell me exactly what you want to do?
@先生-陈 Hi, yes and the prepaid period already ended a few days ago, so if you are still interested, you can purchase a new subscription with your email address now.
@Alex-Aiberdin Hi, I am not sure why, but your account was deleted. Fortunately, we are able to restore these accounts, so your account should be already okay and possible to use.
@João-Lázaro-Pires Oh, sorry for the confusion. I already cancelled the auto-renewal, so your subscription will end with the end of prepaid period now.
@barney349 Hi, yes, we adjusted prices to offer similar financial conditions to all countries around the World, since €19 is absolutely something else for Germany and Cambodia.
@Don-Lipinski You purchased Premium for a year without the auto-renewal, so that is the reason why you cannot see that in your subscriptions. It is not subscription, but one time purchase.
