@shek-ali Hi, please contact us at support@windy.com.

@Sarah-Schleper-degalaxy Hi there, do you see the Windy.com Premium subscription in your subscriptions/purchases under your AppleID?

@iayerza Unfortunately, we don't have any access to invoices made by Google. I am sorry about that.

@Suty
Everything is okay now.
The amount of subscription is refunded.
Thank you very much.

@ororescue911 it depends on you, that email can differ, if you used the different one for the purchase.

I am confused as to how I might order Windy AI

@Jessica-Varas Please contact us at support@windy.com and we will help you there as soon as possible.

@scarroll451 Hi, do you get any errors or any other info during the login process? Do you use any VPN or similar tools?

@bellariv Unfortunately, that one is already taken.

@Alaska57 Hello, I checked your situation and you subscribed with an email living*******ska2020@gmail.com. So you need to use that one to access your subscription management.

Never mind. I re-read the info on https://developer.fastspring.com/docs/payment-methods-accepted-by-fastspring and there's no recurring option when using iDeal.

Hello.

All set. I read the instructions on the manual and it worked.

@Robertbobby Hi everyone,
I finally was refunded for the second month charged for annual subscription. I found the support email address to Windy by reading thru the community. It is: support@windy.com

@idefix37 原来如此，谢谢你，对我很有帮助

@Gabrierele Hi, yes, you purchased subscription with active auto-renewal.

@ddiriji Hi, I see that your payment was cancelled. Did you do any further steps for the cancellation or refund?

Hi @Mikelius22, I found your Premium account under email address mi******chs@yahoo.com.ar and it looks okay on our end. What exactly did you get as an error on the desktop?

@Cyndi31 Hi, You are probably contacting the wrong company.
We are Windy.com (with a red logo), and our subscription is called Windy Premium, not “Windy PRO.”
Our Premium service costs €18.99 (or equivalent price in local currency) and we don't offer any trial. However, if you purchase the subscription in AppStore, you still need to request the refund from them, since they don't allow companies to manage their purchases.

These are our official apps: