• fails to locate my location

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    SutyS
    @Peckin Hi, do you have allowed the GPS using for Windy and the GPS is turned on in your device?
  • Pull the historical data for penang Island.

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    SutyS
    @Sri-Mageswari-Pattel Unfortunately, it is not possible since we don't offer any historical data, except radar and satellit archive. Or you can get info from stations, but usually a week back.
  • Constantly having to re-login and reset all my preferences

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    No one has replied
  • Premium Account

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    idefix37I
    @Andrea80-0 Hello, To associate your subscription with your account, just follow the steps here explained
  • From desktop Pro to mobile Pro: where is that Subscription offer window?

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    PirooP
    @Suty Sorry, I didn't get an email notification of your reply, so I forgot ... In the mean time this solved itself, as soon as I logged in on the mobile app. The right one ;-) Thanks.
  • New device

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    SutyS
    @clinton-gardiner Hi, our Premium is always assigned to the account, so your Premium has to be assigned to a different account than you'r using now.
  • Cancel Subscription

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    SutyS
    @pacificfinreaper Hi, do you know email address james@*******ionfirm.com? You used this email to purchase the Premium.
  • This topic is deleted!

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  • Altitude slide selector

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    idefix37I
    @ddcolletti As far as I know, this parameter is only calculated by weather models at surface level.
  • issues with credit card payment

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    SutyS
    @Emergency-Management Hi, please contact us at support@windy.com to get further info about the payment. If you already did that, I will contact you there as soon as possible.
  • IOS pro account and PC by google chrome issue

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    Gabriel N'GoG
    @idefix37 said in IOS pro account and PC by google chrome issue: @Gabriel-N-Go Hello, With a pro account from windy.app with a blue, you can’t be Premium user on Windy.com with a red logo. They are totally different apps despite a similar name. In the AppStore you can find the app of Windy.com. Tks for your answer that explain everything ! haha
  • No alerts

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    pe0motP
    @idefix37 I guess that's the case. So it's AND and not OR. Thanks!
  • how to contact admin in regards to credit card issue

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    idefix37I
    @Emergency-Management You can send an email at support@window.com if you prefer,
  • Fail to use premium features

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    SutyS
    @Wisa-Rut Please check this article.
  • How to see when one year subscription is ending?

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    VikingssonV
    OK thank you
  • How to continue my premium Windy.

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    SutyS
    @Marty-Oldford Hi there, I found your original account, assigned to the Premium, and you have the Premium assigned under msol****d@aol.com. Is it possible that the "s" is a typo?
  • No access to premium despite payment

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    SutyS
    @Maxspeed159 Hello, I see you have Premium assigned to your account, since you have a Premium badge next to your username. Do you still need a help?
  • How to report weather conditions at sea ?

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    richmondvoyagerR
    Thank you, I already solved it and found that the ship is reporting automatically via NOAA reports.
  • I cannot sign up for premium

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    SutyS
    @M-N-0d1acdb5-00d5-4b2b-9985-7afadac02ad5 HI, can you check this article?
  • My apps not working, how do I get technical support

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    S
    I have the same problem, it started after the last update, and I can't get any help
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