@bourque48 Hi, If you want to cancel your subscription, purchased via AppStore or Google Play, you have to handle that on your own in these stores. If you purchase subscription in browser via Fastspring, you can access your subscription management here on this link.

@santijcv Okay, thank you for letting me know. As I said, you can send that via email address.

@Mike-Nicholls-2 Windy.app with a blue logo has nothing in common with windy.com. You are here on the community forum of windy.com with a red logo. You should try to contact windy.app directly.

@Miguel-Angel-Matos Please see this thread to finalise your purchase https://community.windy.com/topic/11832/what-to-do-if-you-can-t-access-your-windy-premium-features?sort=oldest_to_newest

@CNCBT Hi, I already canceled and refunded the purchase for you.

@nc2001 Hi, since you already were overdue, I canceled your Premium and please try to purchase a new subscription. Please let me know about the result with the same card.

@spinjunkey Could you please share what version of iOS and MacOS you have installed?

@YOUNG-S It is definitely a different app, so you need to contact them.

@David-Harrell You just need to log in with the same credentials, e-mail and password, on your new computer. You can run Windy Premium on 2 devices ans more.

@Suty THANK YOU for your effort!

@Richard-Goodwin you can change you profile picture here: https://account.windy.com/profile by clicking on your current picture it should resize/crop the photo, so you don't need any exact sizes

@婧-彭 CNY138 Premium subscription is a regular subscription that renews automatically every year. CNY198 is one time payment for Windy Premium for 1 year, without commitment for the next year Both offer the same features.

@Glenn-Shewan Hi, can you share the version of your device OS and Windy.com installed? Also do you use any VPN or anything similar on that device?

@Didier-f8f36f35-e08f-4492-b6d0-43149a4bc692 Hello, please check this post to assign your Premium to your account.

@Fabrizio-Capuzzo Hi, please check this article.