@Miguel-Angel-Matos Please see this thread to finalise your purchase https://community.windy.com/topic/11832/what-to-do-if-you-can-t-access-your-windy-premium-features?sort=oldest_to_newest

@CNCBT Hi, I already canceled and refunded the purchase for you.

@nc2001 Hi, since you already were overdue, I canceled your Premium and please try to purchase a new subscription. Please let me know about the result with the same card.

@spinjunkey Could you please share what version of iOS and MacOS you have installed?

@YOUNG-S It is definitely a different app, so you need to contact them.

@David-Harrell You just need to log in with the same credentials, e-mail and password, on your new computer. You can run Windy Premium on 2 devices ans more.

@Suty THANK YOU for your effort!

@Richard-Goodwin you can change you profile picture here: https://account.windy.com/profile by clicking on your current picture it should resize/crop the photo, so you don't need any exact sizes

@婧-彭 CNY138 Premium subscription is a regular subscription that renews automatically every year. CNY198 is one time payment for Windy Premium for 1 year, without commitment for the next year Both offer the same features.

@Glenn-Shewan Hi, can you share the version of your device OS and Windy.com installed? Also do you use any VPN or anything similar on that device?

@Didier-f8f36f35-e08f-4492-b6d0-43149a4bc692 Hello, please check this post to assign your Premium to your account.

@Fabrizio-Capuzzo Hi, please check this article.

We are glad to hear that everything works fine for you. :)

@minnowpaws Click on the 3 dots and then you can edit your post [image: 1721569479260-bf6f367f-7428-4d38-be32-81189262536a.jpeg]