Thank you Suty

@ronaldjarush Hi, it is possible that your Premium is not connected to your account. For more info, please check this article.

@Biplab-Bhattacharjee Did you follow all instructions explained in this thread ? https://community.windy.com/topic/11832/what-to-do-if-you-can-t-access-your-windy-premium-features?_=1720330192800

@Alexander-van-Raalte It is strange that you have 2 different Apple ID on your devices. Anyway, the Apple ID is an account with an email and a password. Use these credentials that you use for Premium membership to log in Windy on your device that has a different Apple ID.

@UIC4 Hi, at this moment, it is probably not possible since we offer API only for businesses with price €999 for a year. However, if it is interesting for you, you can get info on api.windy.com.

@Panayiotis-Omirou Windy.com and windy.app have nothing in common despite they have a similar name. They belong to different companies. So if you subscribed on windy.app with a blue logo, it cannot work on windy.com with a red logo, both in the browser version and in the mobile app.

@papanata125 Hi, unfortunately, we don't provide any function for this.

@Suty ahh ok. I have the Windy app with the blue icon. Thank you

@Suty said in 3.times order for annual subscription with paypal: @Kaminosaure In your case, I found only two payment, so I refunded the inactive one. Thank you. Have a good day.

@andxfitter Hi, if your purchased Premium is already assigned to your account on your iOS device, then you can use the same Premium account in the browser as well.

@Gara46 You need to log in on your phone with the same account credentials as on your computer. Did you assign your Premium subscription to your account ? You should have the Premium banner next to your username here in the forum. See this related post https://community.windy.com/topic/27032/premium-subscription-not-working?_=1719054568436

@jesus507 Hello there, unfortunately, we offer only separate personal Premiums now.

Hello @AMOLNIKAM, you can purchase all subscriptions here on windy.com/subscription. However, we don't offer any bulk purchases, so you need to purchase them separately.

This problem was resolved. I waited until Windy noticed that my Windy Premium subscription had been deactivated. Then I subscribed again through the Apple store. Very nice.

@RGGaliano Hi, please check this article here.

@NSOR2019 Hi, do you use any VPN or another tool that could affect this? Can you test the connection in Windy without these tools or in the private window?

@Phlighty Hi, AppStore doesn't allow us to manage their payment, despite our product, so you need to request the refund directly from them.

@MASAMI-H Unfortunately, we don't offer this type of data in Windy.com.

Hello @Sven-Nguyen-Van, I found your all three payments and refunded two of them. Also I sent an email to you with instructions how to assign your Premium to your account.