Hi @jsr, I changed your email address on the end of Fastspring, so you should be able to access your subscription management here, with email joh******63@outlook.com

@Dean-Portelli
Apparently your subscription is active since the Premium badge is shown near your username here.
It applies on your PC too. You just need to log in with the same account credentials, email and password used on your phone.

@Ondřej-Šutera Hi Ondrj, many thanks fo your quick answer.
Yours sincerely.

Make sure that you selected the right phone number, email address, app, or bank account for your verification method. Donkey Kong

@Ondřej-Šutera
I have changed the CC to a new one and now working well..
Best Regards
Joseph Thomas

@Rowdy-2 Hi, it looks like you signed into a different account, which is not assigned to your Premium subscription. Please check your user profile in Windy, and if you need any further assistance, please get in touch with us with further detail and an invoice at support[@]windy.com

@idefix37 thank you!

@WHGROUP You can get all info, according to your subscription, here, since you purchased our subscription via Fastspring.

@Peter-Hershaft Did you purchase the Premium subscription for Windy.com with the red logo? Could be possible that you purchased a subscription for a different app? We don't have any app with the blue logo, there is only a very similar name.

@ChrisWrightau
Hi, as far as I know, once you are Premium as shown by the badge near your username here, you don’t need to restore the purchase again, but just login on your phone with the same account credentials as on your desktop.

Hi @hsmith please check this post to get precise info.

@Alec-Thyrre
In Menu click on Windy Premium to know your status.

Thank you.

@Ondřej-Šutera Thanks
Regards

Hi @Rob999, please check this link and let me know, if you have any questions.

@Bradam123 Okay, thank you for the info. Don't hesitate to contact us if you need anything else.

Hi @threepets, there is no need to sign in every time you visit the Windy. Do you have any issues with that? If you do, which device do you use?

ok yes， we finished the payment at around 10:30， and then about three hours later we received the email which contain the order code. Now we can login with premium member，thank you very much！

Hi @ict70, I checked the payment, and you donated about $5 to us in 2019. This donation didn't provide any subscription of Windy.com

@Carlos-Sanchez-8, can you provide us with the service you used for the purchase? Google Play, AppStore (mobile apps), or Fastspring (desktop)?