@minnowpaws Click on the 3 dots and then you can edit your post [image: 1721569479260-bf6f367f-7428-4d38-be32-81189262536a.jpeg]

I paid for premium on October 20, 2023. When I changed computers I lost premium and when I contacted them they said that they had no record of me having premium. On April 30, 2024 I paid them for premium again. When I did not receive my premium. I contacted them and again they said that they could not find an account with my name on it. So a few days ago I paid the again for premium. This time I reviewed my PayPal account and photographed the three interties from PayPal that showed all three times in the last 9 months that I had given them $18.99. I sent the photos via e-mail to the Windy Support folks and they gave me my premium and refunded me for $18.99. This morning I went to Windy.com and guess what! I NO LONGER HAVE PREMIUM!. I have sent yet another e-mail, but I am not very hopeful. If you are having problems I would like to recommend Ventusky.com. They are free and in some ways better that Windy. I really miss Intellicast!

@Davy-Vermeire-2 Hi, do you use Windy.com with the red logo on your Apple device?

@东兴 Hi there, we offer our app for downloading from Google Play, AppStore and Huawei Gallery. Also we use Google Play, AppStore and Fastspring for subscription management, so they are responsible for providing certain payment options. So I am not able to tell you if the card is accepted or not.

@Suty Thank you! It works

@我来过了 The “Premium” badge next to your username shows you are a Premium user. You should have now all the features available. Do you confirm ?

@GK67 Hi there, we haven't offered any lifetime purchase at the moment. We offer annual one (the one you have) or onetime purchase for a year without the renewal.

@colin-pazdzior Unfortunately, we don't offer anything like this now. I am sorry about that.

yes ill already get the refund thank you..

Hi @Stratos1, please check this article and then let me know if it doesn't help you to solve the issue.

@François-Lalande Hi, she can create her own account and if she wants, she can purchase Premium via AppStore on her device as well. Regarding using your Premium account, it is not possible according to our terms of use.

Thank you Suty

@ronaldjarush Hi, it is possible that your Premium is not connected to your account. For more info, please check this article.

@Biplab-Bhattacharjee Did you follow all instructions explained in this thread ? https://community.windy.com/topic/11832/what-to-do-if-you-can-t-access-your-windy-premium-features?_=1720330192800

@Alexander-van-Raalte It is strange that you have 2 different Apple ID on your devices. Anyway, the Apple ID is an account with an email and a password. Use these credentials that you use for Premium membership to log in Windy on your device that has a different Apple ID.

@UIC4 Hi, at this moment, it is probably not possible since we offer API only for businesses with price €999 for a year. However, if it is interesting for you, you can get info on api.windy.com.

@Panayiotis-Omirou Windy.com and windy.app have nothing in common despite they have a similar name. They belong to different companies. So if you subscribed on windy.app with a blue logo, it cannot work on windy.com with a red logo, both in the browser version and in the mobile app.

@papanata125 Hi, unfortunately, we don't provide any function for this.