@Abdulrahmanalha Hi, there is no such offer/discount in our pricing.

@Jayson-Morgan Hi, firstly, tell me please what device you used for the purchase. If you contacted us via email and provide the invoice, please confirm and I will reply there.

@MMOLU To pair Premium, which was purchased in our browser version via Paddle, please follow these steps:

Go to the desktop and log in with your Windy account or create a new one, since the purchase of the Premium doesn’t automatically creates one. Open the subscription offer window (e.g., click on the 1h forecast button in the detail of a specific location). Click on 'Restore purchases'. On the next page, insert the subscription Transaction code that you have in the invoice. The code starts with 'txn_'.

@twaller200 Hi, I found your subscriptions and refunded the one from the desktop, since your account is assigned to the one purchased via Google Play.

@idefix37
Hi
I paid for premium on the 10th, it said "oops, something went wrong" now I still don't have access.

@Traveler67
You should look at your Alerts. This number is the number of alerts you have got.
Shown by a blue bell and by red bars under the small meteogram.

It's great to know you like the site, but dealing with inconsistent account status can be frustrating.

@tetrus
Yeah, the only way to update is through the Play Store or Apple Store.

@JD-Cantolla

Did you “restore the purchase” to activate your Premium subscription ?
See more information

@kevin-clark-5
I see the Premium badge next to your username here.
So you should be able to access the Premium benefits.

@Tonysvq75
Did you “restore the purchase” to activate your Premium subscription ?
See more information

@ekowahyu HI, you posted this message from your Premium account, do you have problem to login on different devices?

@Suty Hey, I will try again with them and see if they tell me what email address is associated with that transaction. Thank you

@tanissuu Paddle is our official service for payments and general subscription management, so this behavior is correct.

@Thibault-GARCIN

Bonjour,
Pourquoi dites-vous que vous ne pouvez pas utiliser votre abonnement ?
Je vois que vous avez le badge Premium à côté de votre nom d’utilisateur. Votre abonnement est donc activé.

@Suty Perfect! Thank you very much for the support!

@Suty Dear Sir,
Thank you for your prompt response.
Issue resolved.

Regards.

@Valentin-Holban-Radutiu-2 Hi, that is strange, since I see your Premium badge next to your username. Do you still have any issue with access to your Premium?

@Keeper1984 Can you please share the screenshot of the battery permission?