@Carl-Davis Hello, please write us at support@windy.com and let us know the email you are trying to change.

@bdyches Yes, in the search bar, type the name of one of your locations. Then click on the small heart near the search bar to save it as Favorite. Then set an Alert for this Favorite. And same for other locations. As non Premium user you can save only 3 Favorites. Premium users can save an unlimited number of Favorites / Alerts.

@Dan-Ketterman Yes, Route planner is still available on browser version. In the left Menu select Distance & planning, or by a right click on your mouse. +++ And for a near future it will available on mobile devices too, on phone and tablet, when the V39 release is available : https://community.windy.com/topic/25596/v39-0-0?_=1685014390435

@rgs-3 Nevermind. I found it.

@Rosstheboss1950 Did you read my reply to your previous message ? https://community.windy.com/topic/25678/new-phone/2?_=1684735454245

@Rosstheboss1950 You just need to log in Windy with the same account credentials on your new phone.

@Godwin666 As you do not give more explicit details and no screenshot what can your observations bring ? At least did you use the same model ?

@uwinnaing I sent further details about the access here via direct message as well.

Hi @hivetool, I checked your payments via Fastspring and there is one from June 2022 and 2021, which should renew again in June. However, the auto-renewal is canceled and you made a second purchase this April. Unfortunately, I cannot refund your payment from April, because we refund only purchases not older than 14 days.

@Ondřej-Šutera Just after a restart just to see if the modified color scale of Aerosol was saved or not.

@Gelijsteen There was an issue with the payment, so it has to be done once again. I would continue in the conversation via email, if you don't mind.

Hi @Paololitico, you can use the subscription on multiple devices (mobile devices, desktop), however, the account which is connected to the Premium subscription is under the email address. So only the owner of the email address can use this Premium account.

Hi @jsr, I changed your email address on the end of Fastspring, so you should be able to access your subscription management here, with email joh******63@outlook.com

@Dean-Portelli Apparently your subscription is active since the Premium badge is shown near your username here. It applies on your PC too. You just need to log in with the same account credentials, email and password used on your phone.

@Ondřej-Šutera Hi Ondrj, many thanks fo your quick answer. Yours sincerely.

Make sure that you selected the right phone number, email address, app, or bank account for your verification method. Donkey Kong

@Ondřej-Šutera I have changed the CC to a new one and now working well.. Best Regards Joseph Thomas

@Rowdy-2 Hi, it looks like you signed into a different account, which is not assigned to your Premium subscription. Please check your user profile in Windy, and if you need any further assistance, please get in touch with us with further detail and an invoice at support[@]windy.com

@idefix37 thank you!

@WHGROUP You can get all info, according to your subscription, here, since you purchased our subscription via Fastspring.