ok yes， we finished the payment at around 10:30， and then about three hours later we received the email which contain the order code. Now we can login with premium member，thank you very much！

Hi @ict70, I checked the payment, and you donated about $5 to us in 2019. This donation didn't provide any subscription of Windy.com

@Carlos-Sanchez-8, can you provide us with the service you used for the purchase? Google Play, AppStore (mobile apps), or Fastspring (desktop)?

Hi @Siivapajuk, our subscription is connected to an account with an email address. So it should be used by only one user, and that should be an owner of that email address.

Hi @Jon-Dickinson, this is strange, since we haven't noticed any similar issue. Can you test it once again and if the issue persists, can you contact me at support@windy.com? We can test, and potentially, reset the access to your account.

I paid for this app like 2-3 times i whant my money back please....🤨🤲👈😡

@struempfler Hello, yes, you can as long as you show our logo with "Windy.com" credit.

@Jay-Litten Hi, we currently have a issue in our system, not allowing us to change usernames, but we are already working on fixing it. Your username will be changed soon. :)

@idefix37 thanks.

@Rolando-Lopez
I don’t think that Windy.com has taken this sum from your bank account.
I rather think it is an other app named Windy.app with a blue logo. This app usually takes money after a free trial.
Windy.com has no connection with this app. Here you are on the community forum of Windy.com. So you better contact Windy.app.

@idefix37 Done. Thanks for helping me.

@tomter
Hi, using a Google password is just an option. You should have the possibility to create your own password

Hi @jgallinatti unfortunately we don't provide any accounts for multiple users at this moment.

@Richard-Riley
As explained here:
https://community.windy.com/topic/23261/version-update/2?_=1670139880081

Hi @Rock-Star, I can help you to change your username on our end. Please let me know what we should use.

@wordcounter Hi there. try to navigate on the same page. Anything out of the easy track is always defined at the end of the page. I have visited a similar interface and I faced no difficulty. Hope I was of some help.

@David-Hagler The login issue has been solved already. Let me know if the issue continues.

thank you very much

@korina Thank you so much, Korina!