@idefix37 Merci

@Russell-Kling Hello, can you please contact us at support@windy.com and provide more specific information about these two accounts?

@Jayson-Morgan I completely understand what you mean, and I’m really sorry if it seemed like I wasn’t respecting my commitments. That was never my intention. Sometimes unexpected things come up, but I take full responsibility and will make sure to communicate better moving forward. I truly value reliability and will do my best to follow through consistently from now on. Thanks for bringing this up — I appreciate your honesty and patience.

@hayrikoroglu Hello, we checked your account and it should be a Premium one now. Do you still need any help?

@Tracy-Esquillo Hello, I already refunded your payment.

@weblandescom Please check this post of ours.

Hi, I paid for the premium service in September. I wasn't able to get access to the premium parts but didnt have time to deal with it. I logged in again and made sure everything is correct with the email address I used to make the purchase but sadly still no premium access. What is wrong? Thank you Jonathan

This can happen if your browser clears cookies or sessions automatically. In Edge, go to Settings → Privacy, search, and services → Clear browsing data on close, and make sure cookies for windy.com are excluded. Also, try adding windy.com to your “Allowed sites” under cookies — it should stop logging you out.

@Ali-Did Me too

Hello @Matthew-Hows, I see that your account, you used to contact us, is still a Premium one. Where exactly do you have a problem with this?

@Everett-Lanthier Hello, we are sorry to see you go. As I have checked, your subscription is already canceled inside Google Play and will expire on 16.11.2025. Is there anything you are missing inside the app? Have a nice day, Niki

@Bishkek you can access your subscription management here on this link using your account email: https://windy.onfastspring.com/account and get the invoice there. There are currently some outages in the world with AWS services, I would wait a day to try again - let me know if you need further assistance in the pm - so I can help you with senstive data not being shared publicly. Have a nice day, Niki

@Hornblower Hello, did you test any other browser on your device?

@igo See this post

@benclarkee It is possible without buying another subscription. You just need to login with the same account credentials, same email and password.

@David-Polášek Thank you!

@Nicole-Dolezalova Ok Thank you will do as you told

Hey @dinu-viswanath Your account is currently in a "grace" period. This means your subscription is canceled, but you are still in a period where you have access to Premium features. It expires on October 13, 2025. The purpose of this grace period is to resolve issues with credit cards, address any payment troubles. If this is not the case, simply wait until the end of this period. All the best, David