@Capitini Hello, you used a different email in your Fastspring account during the purchase c*****ni@yahoo.com

hello Suty I can't cancel my windy premium account. I don't receive the link by email and I can't find my account in goodle play app either to enable the cancellation. Please cancel it on your side because I've been already spending hours on this issue with no solution. my email address is goodhope071124@gmail.com Thanks Pascale

Is there a repair for the broken/dead link to verify?

@찬웅-위 Hello, unfortunately, we cannot refund you from our end, if you purchased via AppStore. However, I can create a new password to your account, so you can login to the same account with standard access with your email and new password. Please let me know.

Any update? Your onboarding process is clearly broken. [image: 1765678220448-bfb5bf59-8979-4634-a033-14a3f42e1785-image.png]

@idefix37 Thanks!

@Marwan-M.-Alias Hi, Could you check this post to finalise your subscription.

@Varanyoo-Lambensa According to the Premium badge next to your username here on the forum, your account is well activated to Premium. You should see “Premium” just above the menu. [image: 1765525518433-fe0c9afd-3a2a-49f2-b379-e54408a4013f.jpeg]

@Euler-Saldivar Hello, I see that you have your Premium active and successfully assigned to your account. Do you still need any help?

@Dan-D-2 It cannot be moved on our end, so you basically need to stop the auto-renewal and cancel it on one platform and then you can purchase it on the second one.

@Kostiantyn-Chuikin-2 Have you checked this post ?

@Steven-Bartlett Could you check this post

@Briza-Açores Could you check this post to finalise your subscription.

@MOHIT-SHARMA-7 Hello, all your logged sessions should be deleted now. If you need any further assistance, please let me know.

@Air-Squadron-II Hello, unfortunately, we cannot affect this and you should contact Google Play directly for any invoice adjustments. They cannot provide any related management options.

@moebailey Hello, since our Premium is connected to the account and not the device, you only need to login with the same email and password in Windy.com app on your new device.

@Anthony-Taitusi Please check this post of ours. The solution is there.

@Chinook19

@Suty muchas gracias por responder ☺️