@SkyDJedi To upload a screenshot [image: 1763452047324-81d3aeb8-e49f-4776-8a48-cf12ba543d12.jpeg]

@linnemarvin No problem, your purchase is already refunded. May I ask what exactly the reason is for the refund?

@michalis-98 Hello, longer forecast, as you described, is only for our Premium users. If you are interested in this data and supporting us, here is the link.

@Marco-Dainese Hello, first of all, please check this article to solve this issue.

@nathan96753 @qdfgqd Please check this post.

Hello Moderator, Thanks for last piece of advice. I subscribed via my PC, and have a Paddle Invoice. Accordingly, I followed the instructions; I picked a location, and clicked on the 1hr forecast, in order that the subscription tab would appear. It did not appear, instead the login tab appeared, eventhough I was logged in already. I logged out and tried again. Same thing again. A never ending circle. I have attached the images as they appreared. The login tab, is actually headed 'thank you for subscribing'. How can i get the subscription tab up again, in order to insert my transaction code? Surely there is someone at Windy that can help? Thanks M. [image: 1762682126882-c2e1c7d8-c004-44f7-b93c-e7258b96127d-1000012161.jpg] [image: 1762682196919-db95a8cc-be30-473f-a022-b8f1dff6bd10-1000012162.jpg]

@HHH-13 Please check this post

@drester228 Hello, we are Windy.com with the red logo and any other app with similar name is not anyhow related to our company.

Hello, your username is now changed to @DidierMa

Bonjour, C'est bon, j'ai pu réactiver via le téléphone. Merci

@Dispatch01 Hello, I checked your payments and your active Premium subscription was paid in February, so it seems you purchased a new extra Premium now. I can refund it for you and I would recommend using the one paid in February, which is planned to be renewed next year.

@ds671 We’ve recently made a small adjustment to our subscription price — the first change since launching it over 7 years ago. This update helps us continue improving Windy, maintaining high-quality forecasts, and developing new features for our users. Thanks for your continued support. If you have any questions, feel free to reply.

@Filipe-Mayer Okay, I understand your point of view, however, since I refunded a few months old subscription (we standardly don't do this) you can use the new one for 100% for all 12 months. If I would assign the old one, few months would be already gone, since it started to run since July and we can't change this start date. So you are right that you have to handle the new purchase, but it more beneficial for you.

@idefix37 Merci

@Russell-Kling Hello, can you please contact us at support@windy.com and provide more specific information about these two accounts?

@Jayson-Morgan I completely understand what you mean, and I’m really sorry if it seemed like I wasn’t respecting my commitments. That was never my intention. Sometimes unexpected things come up, but I take full responsibility and will make sure to communicate better moving forward. I truly value reliability and will do my best to follow through consistently from now on. Thanks for bringing this up — I appreciate your honesty and patience.