administrators group @ Windy Community

Suty

@Roger-Mocholi Hello, unfortunately, this is not planned at all, since received data are not that specific to offer values in precise degrees.

Suty

@月语 Hello there, this can be related to the outage of data on the end of provider. If you know any source with reliable data, we would appreciate you sharing them with us.

Suty

@Paul-Bernard-2 Since I need some private info about the purchase, I contacted you in the DM chat window here on community. You can find this section in the top right corner of the community UI.

Suty

@clockwork.orange Okay, your old Premium is already canceled and now you need to only assign the Premium from Paddle with your account. So please process these steps below:

Go to the desktop and log in with your Windy account or create a new one, since the purchase of the Premium doesn’t automatically creates one.
Open the subscription offer window (e.g., click on the 1h forecast button in the detail of a specific location).
Click on 'Restore purchases'.
On the next page, insert the subscription Transaction code that you have in the invoice. The code starts with 'txn_'.

If you cannot find the txn code, please let me know.

Suty

@Clockwork.Orange Hello, you are right and you only need one subscription to use the Premium, even on multiple devices.

I found both your purchases, however, I cannot refund any of these and I also cannot prolong any of them. So I would cancel your old one, you purchased with Fastspring and then when it is expired, we can connect the newer one from Paddle with your account. Is this okay for you?

Suty

Hello @Afis123,

You will need to restore your purchase by following the steps below:

Open the Windy.com app and log in with your account
Open the subscription offer and click on “restore purchases.”

This action should assign the Premium to your account, and you can use it across your devices.
Let me know if you need further assistance.

Suty

@G1975 We apologize, but we are unable to refund your App Store purchase. Apple doesn't allow us to manage purchases made on their platform. You will need to request a refund directly from Apple, as they are the provider of the purchase process.

Once again, I apologize that I am unable to assist you further.

Suty

Hello @อ-ทธ-พล-ไชยว-ฒ ,
You will need to restore your purchase by following the steps below:

Open the Windy.com app and log in with your account
Open the subscription offer and click on “restore purchases.”

This action should assign the Premium to your account, and you can use it across your devices.
Let me know if you need further assistance.

Suty

@przemo1986 Unfortunately, this is not planned to extend the scope we already offer.

Suty

@dalmasso6e Hello, we offer widgets to check the situation on the first sight for a first, basic overview so this is not planned to change it.

However, I am confused by the zoom level in the app. You are right about those zoom levels, but the number 11, should display the detail of the part of city, definitely not the whole country. Can you share the screenshot, please?

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