Hi @ZKO-Ortojan
you can turn on live CAP alerts for this kind of information
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RE: Windy Live Alert Suggestions
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RE: Possible stale webcam images despite recent lastUpdatedOn timestamps
Hello Andreas, @AdreasGr, Thank you for your feedback. Could you please send us an email at webcams@windy.com with a link to this Community post, along with a few examples of webcams that you believe are not up to date? Ideally, please include the Windy webcam IDs. You can find them in the webcam URL after opening the webcam in your browser—for example: 1704893132. This will help our developers investigate the issue more efficiently. Thank you in advance! KR, Marketa
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RE: SUGGESTION: Heat Index Layer Please
@KrisLoves-Cats We had to postpone the launch a bit. Right now, the plan is to launch it on Jul 21. Here's a sneak peek. We will also launch the forecast predictability (% in the header).
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RE: i cant upgrade to premium
Hi @whaletales
could you try again now? This seems like a rare problem with our payments provider. If it still occurs, we'd like to know.
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RE: Refund of windy premium
I've issued a refund for your payment, since it was only 3 days since the transaction. Sorry, it didn't work out as intended.
Can I ask what your expectations were and how we did not meet them? We value the feedback, thanks!
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RE: Duplicate charges
Hello @翊隆-鄭, there was a misunderstanding because you provided two different email addresses, so we were unable to locate your message at first. We've found it now, and you should already have our reply in your inbox. Please send us the Transaction ID (txn) for the payment you'd like to have refunded. You can find it on the invoice sent to you by Paddle. Once we receive the Transaction ID, we'll identify the payment and take care of the refund. KR, Marketa
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RE: Log out of devices where Windy is used
@Danled Hi, I just logged you out of your active sessions. Other changes, (like your password), can be done through your account settings. Hope this helps!
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RE: Lightning Strikes no longer showing on App
@Andrew-MacDonald-5 Hi! When you switch to the radar layer on your phone, there is a grey tab in the lower part of the screen with three dots, this shows you some more options where you can turn on and off the lightning with sounds or vibrations. Hope this helps!
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RE: Solar Power
@Kimjisung Hi, I agree with you. “Solar Power” can be misleading here, as it may suggest solar energy production rather than incoming solar radiation at the surface. “Solar irradiance” would be more appropriate. We’ll discuss this with the team. Thank you for pointing this out and for the suggestion.
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RE: Alert notification to mobile
@danielvfj Hi, please check that you are logged in on the mobile app, the alert is saved under Menu → My Alerts, and notifications and location permission are enabled for Windy.com in your device settings.
If everything is set correctly and you still do not receive alert notifications, please let us know what type of alerts you have set up, what device you have the app installed on, and which version of the app you are using.
