Forum wide moderators
@kharvey I see a Premium batch by your profile here so the Premium is activated.
I would recommend clearing your browser's cache – https://7labs.io/tips-tricks/clear-site-specific-cookies-cache.html#Clear_cookies_cache_and_site_data_for_a_specific_website_in_Chrome.
Let me know if the issue still persists.
#### Update: 5th of March, 9:00 a.m. UTC
Cyclone Niran is currently the strongest storm in Australian basin for 2021. It is continuing its intensification with maximum sustainable winds of 212 km/h (115 kt) with expected peak in 6-12 hours.
Niran's main target is the island of New Caledonia, which could take a direct hit as the cyclone moves closer on Saturday morning hours.
@compassdsnm Hello, there was a service outage for a couple of minutes and all is in order again. We are sorry for inconvenience.
@empty8303 Hello, we display map data from openstreetmap.org and the data are updated every couple of months. If you would like to correct the name, please visit OSM directly.
@claysd Hello, could you send us a screenshot?
Hello @Manuguy, forecast data in these layers (or any layer) can't be exported to any file.
Hello @dylanc, thank you for supporting us!
Through which platform are you subscribed to Premium?
To access your Premium features, follow the steps in this manual: https://community.windy.com/topic/11832/what-to-do-if-you-can-t-access-your-windy-premium-features.
Note that the restoration process has to be followed on the device you originally placed an order on.
If the restoration fails, please, let me know in which step it failed and if there was an error message.
@steffen-weber The Professional Map API?
