What to do if you can't access your Windy Premium features
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I can't access The Windy Premium features
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@jiruipeng said in What to do if you can't access your Windy Premium features:
I can't access The Windy Premium features
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I can't access The Windy Premium features.My email is 13555878629@139.com
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@jiruipeng Hello, how did you please purchase Premium subscription? There is a different method how to restore it based on the original platform. Please have a look at https://community.windy.com/topic/11832/what-to-do-if-you-can-t-access-your-windy-premium-features
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@korina Thanks Korina, it took a bit of time until that worked in the app as well. Now everything is fine.
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@staubi Happy to hear it!
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Hi,
I bought Windy premium, but it looks like it's still not active.
username: abkhazia
email: smirnovie@yandex.ruIvan
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Hi there,
I have paid for the Premium features but I can't restore it as I didn't get that email due to misspelt email address.
Can you please help me to sort this out?
Many thanks
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@belegba Hello, where did you please subscribe Premium, was it via desktop (FastSpring)? What was the name you entered?
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@abkhazia Hello, where did you purchase Premium please, was it on desktop or mobile app? Please check this manual - What to do if you can't access your Windy Premium features
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I pay for the premium on paypal, but seems like it didn't work.
I want to konw if my money will send back or i will get my premium soon? -
I seem to have the same issue as others. I purchased on my iPhone through the app store, using the email address associated with the app store. When I go to the desktop version and log in using the same app store email address and try to restore purchase, it asks for an order reference code that I don't have.
Can somebody help?
Thanks.
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@lennox-meldrum-2 Hello, since you purchased via App Store, you will need to restore the purchase in the app on your iPhone, not on the website.
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@korina It works perfectly on my iPhone, but I want to also access the pro features on the website. Is this possible? I've logged out on my iPhone and logged back in, restored purchases, everything. But I can't seem to get the website to do the same.
Thank you!
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@lennox-meldrum-2 Hello, you are probably using a different application, we do not have "PRO" subscription, it is called Windy Premium.
Our official apps are:
For Android - https://play.google.com/store/apps/details?id=com.windyty.android&utm_source=menu&utm_medium=windy&utm_campaign=menu&utm_content=menu
For iOS - https://apps.apple.com/app/apple-store/id1161387262 -
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Hi,
I pay for the premium on paypal for Desktop, but seems like it didn't work. No email from Fastspring but only the paypal receipt after the order into the Windy site.
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@orderson
Hi, what does not work?
You are Premium member as shown by the badge near your user name in this forum. -
@idefix37 Thanks for your answer. When I enter the site and I set my favorite places with 1 hour forecast it says I need annual subscription but I paid it days ago.
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@orderson
Do you use the same account in all your devices? The same you use here ? Because on the forum you are clearly identified as Premium member. -
@idefix37 Yes, it's the same account I use here. Never had troubles after payment in the last years. I tried to log out and log in again but no improvement. It seems as no payment made