Subscription BUG
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I have subscribed to Windy Premium but every time i click on 1-hour icon it's take me to subscribe page!
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@lmk2055 You are not alone. Some other users including myself have encountered the same problem. I can't say when it will be fixed, hopefully soon.
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@lmk2055 @TheRadarGuy Hello, please let me where did you purchase Windy Premium, was it on desktop, App Store or Google Store?
Thank you
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@Korina
Hi
actually it was on App Store
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In Android too (Google Store)
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@Korina I received two emails from FastSpring after my purchase and neither one contains a redeem code.
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@Korina I purchased the subscription on desktop through FastSpring and none of the emails I received contain a redeem code.
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@TheRadarGuy Like I have said to some people, I'm sorry you guys are experiencing this, my Windy is not having any problems! I hope you can fix it!
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@misbelieves said in Subscription BUG:
@Korina I received two emails from FastSpring after my purchase and neither one contains a redeem code.
I see. Was there any error during payment? Please also try to log out and in and see if it helps. Anyway I am reporting your issue and will get back to you soon. Thank you!
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I am also encountering this issue. I subscribed on desktop through FastSpring (PayPal). I already logged out, deleted the cookies logged in on my PC: I am not able to see 1h forecasts.
I also tried it on my Android device, but I am also asked to subscribe (again) even after logging out an in again.
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I purchased the subscription on desktop through FastSpring and none of the emails I received contain a redeem code. When will I get the redeem code?
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@With49 said in Subscription BUG:
I purchased the subscription on desktop through FastSpring and none of the emails I received contain a redeem code. When will I get the redeem code?
Hello, redeem code is only send when you are not logged in while make the purchase. Did you encounter any error during the transaction? I will pass this issue to our team and will get back to you as soon as possible. Thank you for your patience.
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@kondrich Hello, we are experiencing issues with PayPal payments and currently working on fixing it. I've reported your issue and will keep you update. Thank you!
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with all due respect ... the launch of the premium version has been a failure, sad but true!👎
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@Korina I was in Windy when I made the purchase. I used Paypal and don't see any error. Still no redeem code as of now.
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@seba994 Hello, I am sorry that you feel this way. We are working hard on fixing the current problems.
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@Korina I don't know if you changed anything, but I am finally able to see the hourly forecasts both on desktop and mobile.
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@TheRadarGuy
So do I !
