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    Subscription BUG

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    • Korina
      Korina Administrator @lmk2055 last edited by Korina

      @lmk2055 @TheRadarGuy Hello, please let me where did you purchase Windy Premium, was it on desktop, App Store or Google Store?

      Thank you

      lmk2055 misbelieves 2 Replies Last reply Reply Quote 1
      • lmk2055
        lmk2055 @Korina last edited by

        @Korina
        Hi
        actually it was on App Store

        1 Reply Last reply Reply Quote 0
        • Merguian
          Merguian | Premium last edited by

          In Android too (Google Store)

          1 Reply Last reply Reply Quote 0
          • misbelieves
            misbelieves @Korina last edited by

            @Korina I received two emails from FastSpring after my purchase and neither one contains a redeem code.

            Korina 1 Reply Last reply Reply Quote 0
            • TheRadarGuy
              TheRadarGuy Moderator last edited by

              @Korina I purchased the subscription on desktop through FastSpring and none of the emails I received contain a redeem code.

              1 Reply Last reply Reply Quote 0
              • mmmmmichael
                mmmmmichael Weather Journalists last edited by

                @TheRadarGuy Like I have said to some people, I'm sorry you guys are experiencing this, my Windy is not having any problems! I hope you can fix it!

                1 Reply Last reply Reply Quote 0
                • Korina
                  Korina Administrator @misbelieves last edited by

                  @misbelieves said in Subscription BUG:

                  @Korina I received two emails from FastSpring after my purchase and neither one contains a redeem code.

                  I see. Was there any error during payment? Please also try to log out and in and see if it helps. Anyway I am reporting your issue and will get back to you soon. Thank you!

                  1 Reply Last reply Reply Quote 0
                  • kondrich
                    kondrich | Premium last edited by

                    I am also encountering this issue. I subscribed on desktop through FastSpring (PayPal). I already logged out, deleted the cookies logged in on my PC: I am not able to see 1h forecasts.
                    I also tried it on my Android device, but I am also asked to subscribe (again) even after logging out an in again.

                    1 Reply Last reply Reply Quote 0
                    • W
                      With49 last edited by

                      I purchased the subscription on desktop through FastSpring and none of the emails I received contain a redeem code. When will I get the redeem code?

                      Korina 4 Replies Last reply Reply Quote 0
                      • Korina
                        Korina Administrator @With49 last edited by

                        @With49 said in Subscription BUG:

                        I purchased the subscription on desktop through FastSpring and none of the emails I received contain a redeem code. When will I get the redeem code?

                        Hello, redeem code is only send when you are not logged in while make the purchase. Did you encounter any error during the transaction? I will pass this issue to our team and will get back to you as soon as possible. Thank you for your patience.

                        W 1 Reply Last reply Reply Quote 0
                        • Korina
                          Korina Administrator @With49 last edited by

                          This post is deleted!
                          1 Reply Last reply Reply Quote 0
                          • Korina
                            Korina Administrator @With49 last edited by

                            This post is deleted!
                            1 Reply Last reply Reply Quote 0
                            • Korina
                              Korina Administrator @With49 last edited by Korina

                              @kondrich Hello, we are experiencing issues with PayPal payments and currently working on fixing it. I've reported your issue and will keep you update. Thank you!

                              1 Reply Last reply Reply Quote 1
                              • seba994
                                seba994 | Premium last edited by

                                with all due respect ... the launch of the premium version has been a failure, sad but true!👎

                                Korina 1 Reply Last reply Reply Quote 2
                                • W
                                  With49 @Korina last edited by

                                  @Korina I was in Windy when I made the purchase. I used Paypal and don't see any error. Still no redeem code as of now.

                                  1 Reply Last reply Reply Quote 0
                                  • Korina
                                    Korina Administrator @seba994 last edited by

                                    @seba994 Hello, I am sorry that you feel this way. We are working hard on fixing the current problems.

                                    1 Reply Last reply Reply Quote 0
                                    • TheRadarGuy
                                      TheRadarGuy Moderator last edited by

                                      @Korina I don't know if you changed anything, but I am finally able to see the hourly forecasts both on desktop and mobile.

                                      Gkikas LGPZ 1 Reply Last reply Reply Quote 3
                                      • Gkikas LGPZ
                                        Gkikas LGPZ Moderator @TheRadarGuy last edited by

                                        @TheRadarGuy
                                        So do I !

                                        1 Reply Last reply Reply Quote 1
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