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    Subscription BUG

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    • lmk2055L
      lmk2055 @Korina
      last edited by

      @Korina
      Hi
      actually it was on App Store

      1 Reply Last reply Reply Quote 0
      • MerguianM
        Merguian | Premium
        last edited by

        In Android too (Google Store)

        1 Reply Last reply Reply Quote 0
        • misbelievesM
          misbelieves @Korina
          last edited by

          @Korina I received two emails from FastSpring after my purchase and neither one contains a redeem code.

          KorinaK 1 Reply Last reply Reply Quote 0
          • TheRadarGuyT
            TheRadarGuy Moderator
            last edited by

            @Korina I purchased the subscription on desktop through FastSpring and none of the emails I received contain a redeem code.

            1 Reply Last reply Reply Quote 0
            • mmmmmichaelM
              mmmmmichael Weather Journalists
              last edited by

              @TheRadarGuy Like I have said to some people, I'm sorry you guys are experiencing this, my Windy is not having any problems! I hope you can fix it!

              1 Reply Last reply Reply Quote 0
              • KorinaK
                Korina @misbelieves
                last edited by

                @misbelieves said in Subscription BUG:

                @Korina I received two emails from FastSpring after my purchase and neither one contains a redeem code.

                I see. Was there any error during payment? Please also try to log out and in and see if it helps. Anyway I am reporting your issue and will get back to you soon. Thank you!

                1 Reply Last reply Reply Quote 0
                • kondrichK
                  kondrich | Premium
                  last edited by

                  I am also encountering this issue. I subscribed on desktop through FastSpring (PayPal). I already logged out, deleted the cookies logged in on my PC: I am not able to see 1h forecasts.
                  I also tried it on my Android device, but I am also asked to subscribe (again) even after logging out an in again.

                  1 Reply Last reply Reply Quote 0
                  • W
                    With49
                    last edited by

                    I purchased the subscription on desktop through FastSpring and none of the emails I received contain a redeem code. When will I get the redeem code?

                    KorinaK 4 Replies Last reply Reply Quote 0
                    • KorinaK
                      Korina @With49
                      last edited by

                      @With49 said in Subscription BUG:

                      I purchased the subscription on desktop through FastSpring and none of the emails I received contain a redeem code. When will I get the redeem code?

                      Hello, redeem code is only send when you are not logged in while make the purchase. Did you encounter any error during the transaction? I will pass this issue to our team and will get back to you as soon as possible. Thank you for your patience.

                      W 1 Reply Last reply Reply Quote 0
                      • KorinaK
                        Korina @With49
                        last edited by

                        This post is deleted!
                        1 Reply Last reply Reply Quote 0
                        • KorinaK
                          Korina @With49
                          last edited by

                          This post is deleted!
                          1 Reply Last reply Reply Quote 0
                          • KorinaK
                            Korina @With49
                            last edited by Korina

                            @kondrich Hello, we are experiencing issues with PayPal payments and currently working on fixing it. I've reported your issue and will keep you update. Thank you!

                            1 Reply Last reply Reply Quote 1
                            • seba994S
                              seba994 | Premium
                              last edited by

                              with all due respect ... the launch of the premium version has been a failure, sad but true!👎

                              KorinaK 1 Reply Last reply Reply Quote 2
                              • W
                                With49 @Korina
                                last edited by

                                @Korina I was in Windy when I made the purchase. I used Paypal and don't see any error. Still no redeem code as of now.

                                1 Reply Last reply Reply Quote 0
                                • KorinaK
                                  Korina @seba994
                                  last edited by

                                  @seba994 Hello, I am sorry that you feel this way. We are working hard on fixing the current problems.

                                  1 Reply Last reply Reply Quote 0
                                  • TheRadarGuyT
                                    TheRadarGuy Moderator
                                    last edited by

                                    @Korina I don't know if you changed anything, but I am finally able to see the hourly forecasts both on desktop and mobile.

                                    Gkikas LGPZG 1 Reply Last reply Reply Quote 3
                                    • Gkikas LGPZG
                                      Gkikas LGPZ Moderator Meteorologist @TheRadarGuy
                                      last edited by

                                      @TheRadarGuy
                                      So do I !

                                      1 Reply Last reply Reply Quote 1
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