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    Subscription BUG

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    • MerguianM
      Merguian | Premium
      last edited by

      In Android too (Google Store)

      1 Reply Last reply Reply Quote 0
      • misbelievesM
        misbelieves @Korina
        last edited by

        @Korina I received two emails from FastSpring after my purchase and neither one contains a redeem code.

        KorinaK 1 Reply Last reply Reply Quote 0
        • TheRadarGuyT
          TheRadarGuy Moderator
          last edited by

          @Korina I purchased the subscription on desktop through FastSpring and none of the emails I received contain a redeem code.

          1 Reply Last reply Reply Quote 0
          • mmmmmichaelM
            mmmmmichael Weather Journalists
            last edited by

            @TheRadarGuy Like I have said to some people, I'm sorry you guys are experiencing this, my Windy is not having any problems! I hope you can fix it!

            1 Reply Last reply Reply Quote 0
            • KorinaK
              Korina @misbelieves
              last edited by

              @misbelieves said in Subscription BUG:

              @Korina I received two emails from FastSpring after my purchase and neither one contains a redeem code.

              I see. Was there any error during payment? Please also try to log out and in and see if it helps. Anyway I am reporting your issue and will get back to you soon. Thank you!

              1 Reply Last reply Reply Quote 0
              • kondrichK
                kondrich | Premium
                last edited by

                I am also encountering this issue. I subscribed on desktop through FastSpring (PayPal). I already logged out, deleted the cookies logged in on my PC: I am not able to see 1h forecasts.
                I also tried it on my Android device, but I am also asked to subscribe (again) even after logging out an in again.

                1 Reply Last reply Reply Quote 0
                • W
                  With49
                  last edited by

                  I purchased the subscription on desktop through FastSpring and none of the emails I received contain a redeem code. When will I get the redeem code?

                  KorinaK 4 Replies Last reply Reply Quote 0
                  • KorinaK
                    Korina @With49
                    last edited by

                    @With49 said in Subscription BUG:

                    I purchased the subscription on desktop through FastSpring and none of the emails I received contain a redeem code. When will I get the redeem code?

                    Hello, redeem code is only send when you are not logged in while make the purchase. Did you encounter any error during the transaction? I will pass this issue to our team and will get back to you as soon as possible. Thank you for your patience.

                    W 1 Reply Last reply Reply Quote 0
                    • KorinaK
                      Korina @With49
                      last edited by

                      This post is deleted!
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                      • KorinaK
                        Korina @With49
                        last edited by

                        This post is deleted!
                        1 Reply Last reply Reply Quote 0
                        • KorinaK
                          Korina @With49
                          last edited by Korina

                          @kondrich Hello, we are experiencing issues with PayPal payments and currently working on fixing it. I've reported your issue and will keep you update. Thank you!

                          1 Reply Last reply Reply Quote 1
                          • seba994S
                            seba994 | Premium
                            last edited by

                            with all due respect ... the launch of the premium version has been a failure, sad but true!👎

                            KorinaK 1 Reply Last reply Reply Quote 2
                            • W
                              With49 @Korina
                              last edited by

                              @Korina I was in Windy when I made the purchase. I used Paypal and don't see any error. Still no redeem code as of now.

                              1 Reply Last reply Reply Quote 0
                              • KorinaK
                                Korina @seba994
                                last edited by

                                @seba994 Hello, I am sorry that you feel this way. We are working hard on fixing the current problems.

                                1 Reply Last reply Reply Quote 0
                                • TheRadarGuyT
                                  TheRadarGuy Moderator
                                  last edited by

                                  @Korina I don't know if you changed anything, but I am finally able to see the hourly forecasts both on desktop and mobile.

                                  Gkikas LGPZG 1 Reply Last reply Reply Quote 3
                                  • Gkikas LGPZG
                                    Gkikas LGPZ Moderator Meteorologist @TheRadarGuy
                                    last edited by

                                    @TheRadarGuy
                                    So do I !

                                    1 Reply Last reply Reply Quote 1
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