Windy Community
    • Register
    • Login
    • Search
    • Unread
    • Categories
    • Groups
    • Go to windy.com

    Subscription BUG

    Your Feedback and Suggestions
    10
    20
    1036
    Loading More Posts
    • Oldest to Newest
    • Newest to Oldest
    • Most Votes
    Reply
    • Reply as topic
    Log in to reply
    This topic has been deleted. Only users with topic management privileges can see it.
    • Merguian
      Merguian | Premium last edited by

      In Android too (Google Store)

      1 Reply Last reply Reply Quote 0
      • misbelieves
        misbelieves @Korina last edited by

        @Korina I received two emails from FastSpring after my purchase and neither one contains a redeem code.

        Korina 1 Reply Last reply Reply Quote 0
        • TheRadarGuy
          TheRadarGuy Moderator last edited by

          @Korina I purchased the subscription on desktop through FastSpring and none of the emails I received contain a redeem code.

          1 Reply Last reply Reply Quote 0
          • mmmmmichael
            mmmmmichael Weather Journalists last edited by

            @TheRadarGuy Like I have said to some people, I'm sorry you guys are experiencing this, my Windy is not having any problems! I hope you can fix it!

            1 Reply Last reply Reply Quote 0
            • Korina
              Korina Administrator @misbelieves last edited by

              @misbelieves said in Subscription BUG:

              @Korina I received two emails from FastSpring after my purchase and neither one contains a redeem code.

              I see. Was there any error during payment? Please also try to log out and in and see if it helps. Anyway I am reporting your issue and will get back to you soon. Thank you!

              1 Reply Last reply Reply Quote 0
              • kondrich
                kondrich | Premium last edited by

                I am also encountering this issue. I subscribed on desktop through FastSpring (PayPal). I already logged out, deleted the cookies logged in on my PC: I am not able to see 1h forecasts.
                I also tried it on my Android device, but I am also asked to subscribe (again) even after logging out an in again.

                1 Reply Last reply Reply Quote 0
                • W
                  With49 last edited by

                  I purchased the subscription on desktop through FastSpring and none of the emails I received contain a redeem code. When will I get the redeem code?

                  Korina 4 Replies Last reply Reply Quote 0
                  • Korina
                    Korina Administrator @With49 last edited by

                    @With49 said in Subscription BUG:

                    I purchased the subscription on desktop through FastSpring and none of the emails I received contain a redeem code. When will I get the redeem code?

                    Hello, redeem code is only send when you are not logged in while make the purchase. Did you encounter any error during the transaction? I will pass this issue to our team and will get back to you as soon as possible. Thank you for your patience.

                    W 1 Reply Last reply Reply Quote 0
                    • Korina
                      Korina Administrator @With49 last edited by

                      This post is deleted!
                      1 Reply Last reply Reply Quote 0
                      • Korina
                        Korina Administrator @With49 last edited by

                        This post is deleted!
                        1 Reply Last reply Reply Quote 0
                        • Korina
                          Korina Administrator @With49 last edited by Korina

                          @kondrich Hello, we are experiencing issues with PayPal payments and currently working on fixing it. I've reported your issue and will keep you update. Thank you!

                          1 Reply Last reply Reply Quote 1
                          • seba994
                            seba994 | Premium last edited by

                            with all due respect ... the launch of the premium version has been a failure, sad but true!👎

                            Korina 1 Reply Last reply Reply Quote 2
                            • W
                              With49 @Korina last edited by

                              @Korina I was in Windy when I made the purchase. I used Paypal and don't see any error. Still no redeem code as of now.

                              1 Reply Last reply Reply Quote 0
                              • Korina
                                Korina Administrator @seba994 last edited by

                                @seba994 Hello, I am sorry that you feel this way. We are working hard on fixing the current problems.

                                1 Reply Last reply Reply Quote 0
                                • TheRadarGuy
                                  TheRadarGuy Moderator last edited by

                                  @Korina I don't know if you changed anything, but I am finally able to see the hourly forecasts both on desktop and mobile.

                                  Gkikas LGPZ 1 Reply Last reply Reply Quote 3
                                  • Gkikas LGPZ
                                    Gkikas LGPZ Moderator @TheRadarGuy last edited by

                                    @TheRadarGuy
                                    So do I !

                                    1 Reply Last reply Reply Quote 1
                                    • First post
                                      Last post
                                    Windyty, S.E. - all rights reserved. Powered by excellent NodeBB
                                    NodeBB & contributors, OSM & contributors, HERE maps
                                    Terms and Conditions     Privacy Policy