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    Subscription BUG

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    • misbelieves
      misbelieves @Korina last edited by

      @Korina I received two emails from FastSpring after my purchase and neither one contains a redeem code.

      Korina 1 Reply Last reply Reply Quote 0
      • TheRadarGuy
        TheRadarGuy Moderator last edited by

        @Korina I purchased the subscription on desktop through FastSpring and none of the emails I received contain a redeem code.

        1 Reply Last reply Reply Quote 0
        • mmmmmichael
          mmmmmichael Weather Journalists last edited by

          @TheRadarGuy Like I have said to some people, I'm sorry you guys are experiencing this, my Windy is not having any problems! I hope you can fix it!

          1 Reply Last reply Reply Quote 0
          • Korina
            Korina Administrator @misbelieves last edited by

            @misbelieves said in Subscription BUG:

            @Korina I received two emails from FastSpring after my purchase and neither one contains a redeem code.

            I see. Was there any error during payment? Please also try to log out and in and see if it helps. Anyway I am reporting your issue and will get back to you soon. Thank you!

            1 Reply Last reply Reply Quote 0
            • kondrich
              kondrich | Premium last edited by

              I am also encountering this issue. I subscribed on desktop through FastSpring (PayPal). I already logged out, deleted the cookies logged in on my PC: I am not able to see 1h forecasts.
              I also tried it on my Android device, but I am also asked to subscribe (again) even after logging out an in again.

              1 Reply Last reply Reply Quote 0
              • W
                With49 last edited by

                I purchased the subscription on desktop through FastSpring and none of the emails I received contain a redeem code. When will I get the redeem code?

                Korina 4 Replies Last reply Reply Quote 0
                • Korina
                  Korina Administrator @With49 last edited by

                  @With49 said in Subscription BUG:

                  I purchased the subscription on desktop through FastSpring and none of the emails I received contain a redeem code. When will I get the redeem code?

                  Hello, redeem code is only send when you are not logged in while make the purchase. Did you encounter any error during the transaction? I will pass this issue to our team and will get back to you as soon as possible. Thank you for your patience.

                  W 1 Reply Last reply Reply Quote 0
                  • Korina
                    Korina Administrator @With49 last edited by

                    This post is deleted!
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                    • Korina
                      Korina Administrator @With49 last edited by

                      This post is deleted!
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                      • Korina
                        Korina Administrator @With49 last edited by Korina

                        @kondrich Hello, we are experiencing issues with PayPal payments and currently working on fixing it. I've reported your issue and will keep you update. Thank you!

                        1 Reply Last reply Reply Quote 1
                        • seba994
                          seba994 | Premium last edited by

                          with all due respect ... the launch of the premium version has been a failure, sad but true!👎

                          Korina 1 Reply Last reply Reply Quote 2
                          • W
                            With49 @Korina last edited by

                            @Korina I was in Windy when I made the purchase. I used Paypal and don't see any error. Still no redeem code as of now.

                            1 Reply Last reply Reply Quote 0
                            • Korina
                              Korina Administrator @seba994 last edited by

                              @seba994 Hello, I am sorry that you feel this way. We are working hard on fixing the current problems.

                              1 Reply Last reply Reply Quote 0
                              • TheRadarGuy
                                TheRadarGuy Moderator last edited by

                                @Korina I don't know if you changed anything, but I am finally able to see the hourly forecasts both on desktop and mobile.

                                Gkikas LGPZ 1 Reply Last reply Reply Quote 3
                                • Gkikas LGPZ
                                  Gkikas LGPZ Moderator @TheRadarGuy last edited by

                                  @TheRadarGuy
                                  So do I !

                                  1 Reply Last reply Reply Quote 1
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