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    Subscription BUG

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    • TheRadarGuy
      TheRadarGuy Moderator last edited by

      @Korina I purchased the subscription on desktop through FastSpring and none of the emails I received contain a redeem code.

      1 Reply Last reply Reply Quote 0
      • mmmmmichael
        mmmmmichael Weather Journalists last edited by

        @TheRadarGuy Like I have said to some people, I'm sorry you guys are experiencing this, my Windy is not having any problems! I hope you can fix it!

        1 Reply Last reply Reply Quote 0
        • Korina
          Korina Administrator @misbelieves last edited by

          @misbelieves said in Subscription BUG:

          @Korina I received two emails from FastSpring after my purchase and neither one contains a redeem code.

          I see. Was there any error during payment? Please also try to log out and in and see if it helps. Anyway I am reporting your issue and will get back to you soon. Thank you!

          1 Reply Last reply Reply Quote 0
          • kondrich
            kondrich | Premium last edited by

            I am also encountering this issue. I subscribed on desktop through FastSpring (PayPal). I already logged out, deleted the cookies logged in on my PC: I am not able to see 1h forecasts.
            I also tried it on my Android device, but I am also asked to subscribe (again) even after logging out an in again.

            1 Reply Last reply Reply Quote 0
            • W
              With49 last edited by

              I purchased the subscription on desktop through FastSpring and none of the emails I received contain a redeem code. When will I get the redeem code?

              Korina 4 Replies Last reply Reply Quote 0
              • Korina
                Korina Administrator @With49 last edited by

                @With49 said in Subscription BUG:

                I purchased the subscription on desktop through FastSpring and none of the emails I received contain a redeem code. When will I get the redeem code?

                Hello, redeem code is only send when you are not logged in while make the purchase. Did you encounter any error during the transaction? I will pass this issue to our team and will get back to you as soon as possible. Thank you for your patience.

                W 1 Reply Last reply Reply Quote 0
                • Korina
                  Korina Administrator @With49 last edited by

                  This post is deleted!
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                  • Korina
                    Korina Administrator @With49 last edited by

                    This post is deleted!
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                    • Korina
                      Korina Administrator @With49 last edited by Korina

                      @kondrich Hello, we are experiencing issues with PayPal payments and currently working on fixing it. I've reported your issue and will keep you update. Thank you!

                      1 Reply Last reply Reply Quote 1
                      • seba994
                        seba994 | Premium last edited by

                        with all due respect ... the launch of the premium version has been a failure, sad but true!👎

                        Korina 1 Reply Last reply Reply Quote 2
                        • W
                          With49 @Korina last edited by

                          @Korina I was in Windy when I made the purchase. I used Paypal and don't see any error. Still no redeem code as of now.

                          1 Reply Last reply Reply Quote 0
                          • Korina
                            Korina Administrator @seba994 last edited by

                            @seba994 Hello, I am sorry that you feel this way. We are working hard on fixing the current problems.

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                            • TheRadarGuy
                              TheRadarGuy Moderator last edited by

                              @Korina I don't know if you changed anything, but I am finally able to see the hourly forecasts both on desktop and mobile.

                              Gkikas LGPZ 1 Reply Last reply Reply Quote 3
                              • Gkikas LGPZ
                                Gkikas LGPZ Moderator @TheRadarGuy last edited by

                                @TheRadarGuy
                                So do I !

                                1 Reply Last reply Reply Quote 1
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