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    Subscription BUG

    Bug Reports
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    • lmk2055
      lmk2055 last edited by

      I have subscribed to Windy Premium but every time i click on 1-hour icon it takes me to subscribe page!

      N 1 Reply Last reply Reply Quote 3
      • N
        Nimbus69 @lmk2055 | Premium last edited by

        @lmk2055 yep, same here.

        1 Reply Last reply Reply Quote 1
        • L
          Lentisco | Premium last edited by

          The same

          1 Reply Last reply Reply Quote 0
          • chrispt
            chrispt | Premium last edited by

            I am having the same issue

            1 Reply Last reply Reply Quote 0
            • Korina
              Korina Administrator last edited by

              @Nimbus69 @Lentisco @chrispt Hello, please provide me with more information about the subscription process.

              Where did you purchase it, was it on desktop, iOS or Android app? And did you get any error messages?

              Korina

              L ericgravel 2 Replies Last reply Reply Quote 0
              • L
                Lentisco @Korina | Premium last edited by

                @Korina I buy by FastSpring ID WINDY200409-2353-65171 Destok. There aren't any error message. I can't access page premium windy. Only standard version. Thanks.

                Korina 1 Reply Last reply Reply Quote 0
                • ericgravel
                  ericgravel @Korina | Premium last edited by

                  @Korina As far as I am concerned, I’ve purchased an premium subscription through AppleStore on iPad IOS 13.3.1. I have the same issue on my iPhoneX using IOS 13.3..1 as well.
                  I am using the dedicated app and not through a web browser.

                  1 Reply Last reply Reply Quote 0
                  • mmmmmichael
                    mmmmmichael Weather Journalists last edited by

                    This post is deleted!
                    F 1 Reply Last reply Reply Quote 0
                    • F
                      foxtrotuniform @mmmmmichael | Premium last edited by

                      @mmmmmichael said in Subscription BUG:

                      Mine is working fine! Sorry that your's is not working!

                      Helpful. That should make everyone paying for a subscription feel better about the money they've spent.

                      Korina 1 Reply Last reply Reply Quote 1
                      • mmmmmichael
                        mmmmmichael Weather Journalists last edited by

                        This post is deleted!
                        1 Reply Last reply Reply Quote 0
                        • Korina
                          Korina Administrator @foxtrotuniform last edited by

                          @foxtrotuniform Hi, do you also have a problem with activation of Premium?

                          Korina

                          K F 3 Replies Last reply Reply Quote 0
                          • Korina
                            Korina Administrator @Lentisco last edited by

                            @Lentisco @ericgravel Thank you. I've reported this issue and I will get back to you soon with a solution.

                            Korina

                            1 Reply Last reply Reply Quote 0
                            • K
                              kama 5 @Korina last edited by

                              @Korina

                              My subscription does not work either, bought on ios, asks me to log in again and again, but no 1 hour service

                              Korina 1 Reply Last reply Reply Quote 0
                              • Korina
                                Korina Administrator @kama 5 last edited by

                                @kama-5 said in Subscription BUG:

                                @Korina

                                My subscription does not work either, bought on ios, asks me to log in again and again, but no 1 hour service

                                Dear user, thank you for report. Your issue was reported to our team, I will get back to you with solution soon.

                                Korina

                                1 Reply Last reply Reply Quote 0
                                • C
                                  charles.cope | Premium last edited by

                                  My subscription does not work either. Bought through IOS/Apple pay. Says thank you for subscribing under premium tab, so it looks like it recognizes my subscription. The 1 hr increments worked for about 5 minutes, then went back to 3 hr increments. Same issue for app and website.

                                  Korina 1 Reply Last reply Reply Quote 0
                                  • F
                                    foxtrotuniform @Korina | Premium last edited by foxtrotuniform

                                    @Korina

                                    Hi, no, I have discovered a bug in the widget on iOS that requires location services to be enabled, otherwise the widget goes to an incorrect location when clicked to launch the Windy app. It’s 100% replicable in my testing. The previous version of Windy didn’t have this issue so it’s something recent.

                                    Please see my post history for more info as this is the only topic I’ve posted about:

                                    https://community.windy.com/post/43381

                                    Thank you.

                                    1 Reply Last reply Reply Quote 0
                                    • Korina
                                      Korina Administrator @charles.cope last edited by

                                      @charles-cope Hi, thank you for additional information! Your issue was reported to our team, you will hear from us soon.

                                      Korina

                                      1 Reply Last reply Reply Quote 0
                                      • F
                                        foxtrotuniform @Korina | Premium last edited by

                                        @Korina

                                        Great. Now I am having issues with my subscription and the app keeps prompting for my login to Apple ID.

                                        Version 24.00 seems to have been pushed out prematurely in an effort to make money. I don’t mind subscribing but expect fewer bugs in return.

                                        Korina 1 Reply Last reply Reply Quote 0
                                        • Korina
                                          Korina Administrator @foxtrotuniform last edited by Korina

                                          @foxtrotuniform Hello, you should not see notification about Apple ID anymore.
                                          We are having issues (you can see more here - https://community.windy.com/topic/11841/in-these-challenging-times-windy-com-will-stay-free-and-without-advertisement/27) with assigning payments from third party providers, unfortunately these obstacles can happen. Please let me know if the problem still persists.

                                          Korina

                                          1 Reply Last reply Reply Quote 0
                                          • D
                                            Dronny last edited by Dronny

                                            Same here, get subscription through android app, so payments goes in googleplay way i think

                                            D 1 Reply Last reply Reply Quote 0
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