Subscription BUG

[lmk2055]

I have subscribed to Windy Premium but every time i click on 1-hour icon it takes me to subscribe page!

[Nimbus69]

@lmk2055 yep, same here.

[Lentisco]

The same

[chrispt]

I am having the same issue

[Korina]

@Nimbus69 @Lentisco @chrispt Hello, please provide me with more information about the subscription process.

Where did you purchase it, was it on desktop, iOS or Android app? And did you get any error messages?

[Lentisco]

@Korina I buy by FastSpring ID WINDY200409-2353-65171 Destok. There aren't any error message. I can't access page premium windy. Only standard version. Thanks.

[ericgravel]

@Korina As far as I am concerned, I’ve purchased an premium subscription through AppleStore on iPad IOS 13.3.1. I have the same issue on my iPhoneX using IOS 13.3..1 as well.
I am using the dedicated app and not through a web browser.

[mmmmmichael]

This post is deleted!

[foxtrotuniform]

@mmmmmichael said in Subscription BUG:

Mine is working fine! Sorry that your's is not working!

Helpful. That should make everyone paying for a subscription feel better about the money they've spent.

[mmmmmichael]

This post is deleted!

[Korina]

@foxtrotuniform Hi, do you also have a problem with activation of Premium?

[Korina]

@Lentisco @ericgravel Thank you. I've reported this issue and I will get back to you soon with a solution.

[kama 5]

@Korina

My subscription does not work either, bought on ios, asks me to log in again and again, but no 1 hour service

[Korina]

@kama-5 said in Subscription BUG:

@Korina

My subscription does not work either, bought on ios, asks me to log in again and again, but no 1 hour service

Dear user, thank you for report. Your issue was reported to our team, I will get back to you with solution soon.

[charles.cope]

My subscription does not work either. Bought through IOS/Apple pay. Says thank you for subscribing under premium tab, so it looks like it recognizes my subscription. The 1 hr increments worked for about 5 minutes, then went back to 3 hr increments. Same issue for app and website.

[foxtrotuniform]

@Korina

Hi, no, I have discovered a bug in the widget on iOS that requires location services to be enabled, otherwise the widget goes to an incorrect location when clicked to launch the Windy app. It’s 100% replicable in my testing. The previous version of Windy didn’t have this issue so it’s something recent.

Please see my post history for more info as this is the only topic I’ve posted about:

https://community.windy.com/post/43381

Thank you.

[Korina]

@charles-cope Hi, thank you for additional information! Your issue was reported to our team, you will hear from us soon.

[foxtrotuniform]

@Korina

Great. Now I am having issues with my subscription and the app keeps prompting for my login to Apple ID.

Version 24.00 seems to have been pushed out prematurely in an effort to make money. I don’t mind subscribing but expect fewer bugs in return.

[Korina]

@foxtrotuniform Hello, you should not see notification about Apple ID anymore.
We are having issues (you can see more here - https://community.windy.com/topic/11841/in-these-challenging-times-windy-com-will-stay-free-and-without-advertisement/27) with assigning payments from third party providers, unfortunately these obstacles can happen. Please let me know if the problem still persists.

[Dronny]

Same here, get subscription through android app, so payments goes in googleplay way i think