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    Subscription BUG

    Bug Reports
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    • KorinaK
      Korina @Lentisco
      last edited by

      @Lentisco @ericgravel Thank you. I've reported this issue and I will get back to you soon with a solution.

      Korina

      1 Reply Last reply Reply Quote 0
      • K
        kama 5 @Korina
        last edited by

        @Korina

        My subscription does not work either, bought on ios, asks me to log in again and again, but no 1 hour service

        KorinaK 1 Reply Last reply Reply Quote 0
        • KorinaK
          Korina @kama 5
          last edited by

          @kama-5 said in Subscription BUG:

          @Korina

          My subscription does not work either, bought on ios, asks me to log in again and again, but no 1 hour service

          Dear user, thank you for report. Your issue was reported to our team, I will get back to you with solution soon.

          Korina

          1 Reply Last reply Reply Quote 0
          • charles.copeC
            charles.cope | Premium
            last edited by

            My subscription does not work either. Bought through IOS/Apple pay. Says thank you for subscribing under premium tab, so it looks like it recognizes my subscription. The 1 hr increments worked for about 5 minutes, then went back to 3 hr increments. Same issue for app and website.

            KorinaK 1 Reply Last reply Reply Quote 0
            • F
              foxtrotuniform @Korina | Premium
              last edited by foxtrotuniform

              @Korina

              Hi, no, I have discovered a bug in the widget on iOS that requires location services to be enabled, otherwise the widget goes to an incorrect location when clicked to launch the Windy app. It’s 100% replicable in my testing. The previous version of Windy didn’t have this issue so it’s something recent.

              Please see my post history for more info as this is the only topic I’ve posted about:

              https://community.windy.com/post/43381

              Thank you.

              1 Reply Last reply Reply Quote 0
              • KorinaK
                Korina @charles.cope
                last edited by

                @charles-cope Hi, thank you for additional information! Your issue was reported to our team, you will hear from us soon.

                Korina

                1 Reply Last reply Reply Quote 0
                • F
                  foxtrotuniform @Korina | Premium
                  last edited by

                  @Korina

                  Great. Now I am having issues with my subscription and the app keeps prompting for my login to Apple ID.

                  Version 24.00 seems to have been pushed out prematurely in an effort to make money. I don’t mind subscribing but expect fewer bugs in return.

                  KorinaK 1 Reply Last reply Reply Quote 0
                  • KorinaK
                    Korina @foxtrotuniform
                    last edited by Korina

                    @foxtrotuniform Hello, you should not see notification about Apple ID anymore.
                    We are having issues (you can see more here - https://community.windy.com/topic/11841/in-these-challenging-times-windy-com-will-stay-free-and-without-advertisement/27) with assigning payments from third party providers, unfortunately these obstacles can happen. Please let me know if the problem still persists.

                    Korina

                    1 Reply Last reply Reply Quote 0
                    • D
                      Dronny
                      last edited by Dronny

                      Same here, get subscription through android app, so payments goes in googleplay way i think

                      D 1 Reply Last reply Reply Quote 0
                      • D
                        Dronny @Dronny
                        last edited by

                        @Dronny
                        Ok, it's goes to works now for unknown reasons

                        KorinaK 1 Reply Last reply Reply Quote 1
                        • KorinaK
                          Korina @Dronny
                          last edited by

                          @Dronny Hi, that's great to hear, we have made some improvements.

                          Korina

                          1 Reply Last reply Reply Quote 0
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