Subscriptions
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@10032050 @WindyBot37 Hello, I am sorry to hear that! Could you please tell where did you buy subscription - FastSpring(desktop), Google Store or App Store?
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@mmmmmichael Glad to hear that.
Korina
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I Did it online , I will check my emails
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just checked and I dont seem to have recieved the redeem email
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@Korina I bought through the desktop website via PayPal. I received an email from Windy.Com and FastSpring.com but received no redemption code.
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just cancelled , Ill come back another time unless things dont get sorted
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@WindyBot37 Hi, the redeem code is send only if you are not logged in during the purchase. There is a problem with PayPal payments currently and we are working on solution. You issue was reported and I'll get back to you soon.
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ok thank you , in the meantime I have submited a cancellation,
hope to get it sorted , maybe if I try another payment using my credit card ? -
@10032050 Hi, please be patient as we are about to fix the issue.
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ok I have just redone it also now with the app logged out but its showing the same thing not working , it is sad because it would hev been nice to see the trail version , guess we will never see , unless we purchase and even then we dont know if that will work too , thanks any way
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@10032050 Hi, the issue will be resolved very soon, then you will be able to enjoy it.
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Hello. I'm having a similar issue but which I purchased my subscription through the Google Play Store.
I look forward to the resolution.
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@delta-lima said in Subscriptions:
Hello. I'm having a similar issue but which I purchased my subscription through the Google Play Store.
I look forward to the resolution.
Hi, thank you for your report. This issue was passed to our team and I'll get back to you with solution soon.
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Hi, after changing my password and logging in again, I lost the possibility to use the 1 hour forecasts.
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@dispar Hello, what happened exactly please? You subscribed to Windy Premium and you suddenly lost access?
Korina
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Hi, I cancelled my subscription a few days ago, and right after that moment I could not use the premium options any more. So I choose to reopen the subscription, but that was only possible for the next month. The reason to cancel was that I wanted to opt in for the yearly subscription. But now I’m in for the next two months...
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No, I have a subscription. In iOs I changed my password. After logging out and logging in again, I saw that the option to use the hourly forecasts was not there anymore.
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@Korina I have the iPhone version and subscribed to the premium version on the Apple app. I had 1 hour forecast but recently it has been grayed out and now I can’t click on it again. Thanks!
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@CloudSurfer-0 Hi, we made some changes. Can you access it now?
