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    • Korina
      Korina Administrator @10032050 last edited by Korina

      @10032050 @WindyBot37 Hello, I am sorry to hear that! Could you please tell where did you buy subscription - FastSpring(desktop), Google Store or App Store?

      W 1 Reply Last reply Reply Quote 0
      • Korina
        Korina Administrator @mmmmmichael last edited by

        @mmmmmichael Glad to hear that.

        Nweatherman 1 Reply Last reply Reply Quote 1
        • 10032050
          10032050 | Premium last edited by

          I Did it online , I will check my emails

          1 Reply Last reply Reply Quote 0
          • 10032050
            10032050 | Premium last edited by

            just checked and I dont seem to have recieved the redeem email

            1 Reply Last reply Reply Quote 0
            • W
              WindyBot37 @Korina | Premium last edited by

              @Korina I bought through the desktop website via PayPal. I received an email from Windy.Com and FastSpring.com but received no redemption code.

              Korina 1 Reply Last reply Reply Quote 0
              • 10032050
                10032050 | Premium last edited by

                just cancelled , Ill come back another time unless things dont get sorted

                1 Reply Last reply Reply Quote 0
                • Korina
                  Korina Administrator @WindyBot37 last edited by

                  @WindyBot37 Hi, the redeem code is send only if you are not logged in during the purchase. There is a problem with PayPal payments currently and we are working on solution. You issue was reported and I'll get back to you soon.

                  1 Reply Last reply Reply Quote 0
                  • 10032050
                    10032050 | Premium last edited by

                    ok thank you , in the meantime I have submited a cancellation,
                    hope to get it sorted , maybe if I try another payment using my credit card ?

                    Korina 1 Reply Last reply Reply Quote 0
                    • Korina
                      Korina Administrator @10032050 last edited by Korina

                      @10032050 Hi, please be patient as we are about to fix the issue.

                      1 Reply Last reply Reply Quote 0
                      • 10032050
                        10032050 | Premium last edited by Korina

                        ok I have just redone it also now with the app logged out but its showing the same thing not working , it is sad because it would hev been nice to see the trail version , guess we will never see , unless we purchase and even then we dont know if that will work too , thanks any way

                        Korina 1 Reply Last reply Reply Quote 0
                        • Korina
                          Korina Administrator @10032050 last edited by Korina

                          @10032050 Hi, the issue will be resolved very soon, then you will be able to enjoy it.

                          1 Reply Last reply Reply Quote 0
                          • alexredmonjr77
                            alexredmonjr77 | Premium last edited by

                            This post is deleted!
                            1 Reply Last reply Reply Quote 0
                            • delta.lima
                              delta.lima | Premium last edited by

                              Hello. I'm having a similar issue but which I purchased my subscription through the Google Play Store.

                              I look forward to the resolution.

                              Korina 1 Reply Last reply Reply Quote 0
                              • Korina
                                Korina Administrator @delta.lima last edited by

                                @delta-lima said in Subscriptions:

                                Hello. I'm having a similar issue but which I purchased my subscription through the Google Play Store.

                                I look forward to the resolution.

                                Hi, thank you for your report. This issue was passed to our team and I'll get back to you with solution soon.

                                1 Reply Last reply Reply Quote 0
                                • dispar
                                  dispar | Premium last edited by

                                  Hi, after changing my password and logging in again, I lost the possibility to use the 1 hour forecasts.

                                  Korina 1 Reply Last reply Reply Quote 0
                                  • Korina
                                    Korina Administrator @dispar last edited by

                                    @dispar Hello, what happened exactly please? You subscribed to Windy Premium and you suddenly lost access?

                                    dispar C 2 Replies Last reply Reply Quote 0
                                    • dispar
                                      dispar | Premium last edited by

                                      Hi, I cancelled my subscription a few days ago, and right after that moment I could not use the premium options any more. So I choose to reopen the subscription, but that was only possible for the next month. The reason to cancel was that I wanted to opt in for the yearly subscription. But now I’m in for the next two months...

                                      1 Reply Last reply Reply Quote 0
                                      • dispar
                                        dispar @Korina | Premium last edited by

                                        @Korina

                                        No, I have a subscription. In iOs I changed my password. After logging out and logging in again, I saw that the option to use the hourly forecasts was not there anymore.

                                        Korina 1 Reply Last reply Reply Quote 0
                                        • C
                                          CloudSurfer 0 @Korina | Premium last edited by

                                          @Korina I have the iPhone version and subscribed to the premium version on the Apple app. I had 1 hour forecast but recently it has been grayed out and now I can’t click on it again. Thanks!

                                          Korina 2 Replies Last reply Reply Quote 0
                                          • Korina
                                            Korina Administrator @CloudSurfer 0 last edited by

                                            @CloudSurfer-0 Hi, we made some changes. Can you access it now?

                                            1 Reply Last reply Reply Quote 0
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