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    • Korina
      Korina Administrator @mmmmmichael last edited by

      @mmmmmichael Glad to hear that.

      Nweatherman 1 Reply Last reply Reply Quote 1
      • 10032050
        10032050 | Premium last edited by

        I Did it online , I will check my emails

        1 Reply Last reply Reply Quote 0
        • 10032050
          10032050 | Premium last edited by

          just checked and I dont seem to have recieved the redeem email

          1 Reply Last reply Reply Quote 0
          • W
            WindyBot37 @Korina | Premium last edited by

            @Korina I bought through the desktop website via PayPal. I received an email from Windy.Com and FastSpring.com but received no redemption code.

            Korina 1 Reply Last reply Reply Quote 0
            • 10032050
              10032050 | Premium last edited by

              just cancelled , Ill come back another time unless things dont get sorted

              1 Reply Last reply Reply Quote 0
              • Korina
                Korina Administrator @WindyBot37 last edited by

                @WindyBot37 Hi, the redeem code is send only if you are not logged in during the purchase. There is a problem with PayPal payments currently and we are working on solution. You issue was reported and I'll get back to you soon.

                1 Reply Last reply Reply Quote 0
                • 10032050
                  10032050 | Premium last edited by

                  ok thank you , in the meantime I have submited a cancellation,
                  hope to get it sorted , maybe if I try another payment using my credit card ?

                  Korina 1 Reply Last reply Reply Quote 0
                  • Korina
                    Korina Administrator @10032050 last edited by Korina

                    @10032050 Hi, please be patient as we are about to fix the issue.

                    1 Reply Last reply Reply Quote 0
                    • 10032050
                      10032050 | Premium last edited by Korina

                      ok I have just redone it also now with the app logged out but its showing the same thing not working , it is sad because it would hev been nice to see the trail version , guess we will never see , unless we purchase and even then we dont know if that will work too , thanks any way

                      Korina 1 Reply Last reply Reply Quote 0
                      • Korina
                        Korina Administrator @10032050 last edited by Korina

                        @10032050 Hi, the issue will be resolved very soon, then you will be able to enjoy it.

                        1 Reply Last reply Reply Quote 0
                        • alexredmonjr77
                          alexredmonjr77 | Premium last edited by

                          This post is deleted!
                          1 Reply Last reply Reply Quote 0
                          • delta.lima
                            delta.lima | Premium last edited by

                            Hello. I'm having a similar issue but which I purchased my subscription through the Google Play Store.

                            I look forward to the resolution.

                            Korina 1 Reply Last reply Reply Quote 0
                            • Korina
                              Korina Administrator @delta.lima last edited by

                              @delta-lima said in Subscriptions:

                              Hello. I'm having a similar issue but which I purchased my subscription through the Google Play Store.

                              I look forward to the resolution.

                              Hi, thank you for your report. This issue was passed to our team and I'll get back to you with solution soon.

                              1 Reply Last reply Reply Quote 0
                              • dispar
                                dispar | Premium last edited by

                                Hi, after changing my password and logging in again, I lost the possibility to use the 1 hour forecasts.

                                Korina 1 Reply Last reply Reply Quote 0
                                • Korina
                                  Korina Administrator @dispar last edited by

                                  @dispar Hello, what happened exactly please? You subscribed to Windy Premium and you suddenly lost access?

                                  dispar C 2 Replies Last reply Reply Quote 0
                                  • dispar
                                    dispar | Premium last edited by

                                    Hi, I cancelled my subscription a few days ago, and right after that moment I could not use the premium options any more. So I choose to reopen the subscription, but that was only possible for the next month. The reason to cancel was that I wanted to opt in for the yearly subscription. But now I’m in for the next two months...

                                    1 Reply Last reply Reply Quote 0
                                    • dispar
                                      dispar @Korina | Premium last edited by

                                      @Korina

                                      No, I have a subscription. In iOs I changed my password. After logging out and logging in again, I saw that the option to use the hourly forecasts was not there anymore.

                                      Korina 1 Reply Last reply Reply Quote 0
                                      • C
                                        CloudSurfer 0 @Korina | Premium last edited by

                                        @Korina I have the iPhone version and subscribed to the premium version on the Apple app. I had 1 hour forecast but recently it has been grayed out and now I can’t click on it again. Thanks!

                                        Korina 2 Replies Last reply Reply Quote 0
                                        • Korina
                                          Korina Administrator @CloudSurfer 0 last edited by

                                          @CloudSurfer-0 Hi, we made some changes. Can you access it now?

                                          1 Reply Last reply Reply Quote 0
                                          • Korina
                                            Korina Administrator @dispar last edited by

                                            @dispar Hi, in case you have activate Premium subscription and you still cannot access it, please try to open Windy on the device, you made the purchase with, log in and wait for a while. Then log out and in again. This should assign the subscription to your account.

                                            Let me know if it helped.

                                            1 Reply Last reply Reply Quote 0
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