Subscriptions
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Hello. I'm having a similar issue but which I purchased my subscription through the Google Play Store.
I look forward to the resolution.
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@delta-lima said in Subscriptions:
Hello. I'm having a similar issue but which I purchased my subscription through the Google Play Store.
I look forward to the resolution.
Hi, thank you for your report. This issue was passed to our team and I'll get back to you with solution soon.
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Hi, after changing my password and logging in again, I lost the possibility to use the 1 hour forecasts.
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@dispar Hello, what happened exactly please? You subscribed to Windy Premium and you suddenly lost access?
Korina
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Hi, I cancelled my subscription a few days ago, and right after that moment I could not use the premium options any more. So I choose to reopen the subscription, but that was only possible for the next month. The reason to cancel was that I wanted to opt in for the yearly subscription. But now I’m in for the next two months...
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No, I have a subscription. In iOs I changed my password. After logging out and logging in again, I saw that the option to use the hourly forecasts was not there anymore.
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@Korina I have the iPhone version and subscribed to the premium version on the Apple app. I had 1 hour forecast but recently it has been grayed out and now I can’t click on it again. Thanks!
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@CloudSurfer-0 Hi, we made some changes. Can you access it now?
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@dispar Hi, in case you have activate Premium subscription and you still cannot access it, please try to open Windy on the device, you made the purchase with, log in and wait for a while. Then log out and in again. This should assign the subscription to your account.
Let me know if it helped.
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@CloudSurfer-0 Hi, you should be able to access the 1hr option. Please check and let me know if everything is working. Thank you!
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@Korina perfect working
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@10032050 Happy to hear it!
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Hi @zwoiri, I'm sorry to hear this. If you ever decide to support us again, here is a manual on how to access Premium features or you can contact us here if you need any help.
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@tanman-2 Hello, please follow steps in this article to restore your purchase and link it to your account - https://community.windy.com/topic/11832/what-to-do-if-you-can-t-access-your-windy-premium-features
Let me know, if you have any problems.
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@Korina Hi Korina. Please can you assist. I purchased a subscription via the website (desktop) but when I log into the mobile app it does not recognize my account has the pro version. How can I get full access on the mobile app?
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@Korina Hi Korina, my desktop account is already activated and working fine. If I click on the hourly option as described then it simply turns off the hourly option. I have no issues on desktop, my only problem is the mobile version does not recognize my premium subscription and wants me to sign up again.
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@mwskuzzy Hello, are you logged with the same account on your mobile device? If yes and you still have problem, please reinstall Windy and login again.
