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    • 10032050
      10032050 | Premium last edited by

      Hi All , and yes I am happy to pay for the subscriptions , I have now done just that , however my account is still not reflecting the subscriptions I have added ,

      help please thanks
      Matthew

      Korina Z T 3 Replies Last reply Reply Quote 2
      • W
        WindyBot37 | Premium last edited by

        I am noticing the same. I paid for Windy premium on the website. The website is not allowing me to view the 1 hour intervals, and neither are my iPad or Android phone.

        Thanks.

        10032050 1 Reply Last reply Reply Quote 1
        • 10032050
          10032050 @WindyBot37 | Premium last edited by

          @WindyBot37 I may cancell if its not resolved soon

          1 Reply Last reply Reply Quote 0
          • mmmmmichael
            mmmmmichael Weather Journalists last edited by

            I for some reason am not having that problem!

            Korina 1 Reply Last reply Reply Quote 0
            • Korina
              Korina Administrator @10032050 last edited by Korina

              @10032050 @WindyBot37 Hello, I am sorry to hear that! Could you please tell where did you buy subscription - FastSpring(desktop), Google Store or App Store?

              Korina

              W 1 Reply Last reply Reply Quote 0
              • Korina
                Korina Administrator @mmmmmichael last edited by

                @mmmmmichael Glad to hear that.

                Korina

                T F L C 1 Reply Last reply Reply Quote 1
                • 10032050
                  10032050 | Premium last edited by

                  I Did it online , I will check my emails

                  1 Reply Last reply Reply Quote 0
                  • 10032050
                    10032050 | Premium last edited by

                    just checked and I dont seem to have recieved the redeem email

                    1 Reply Last reply Reply Quote 0
                    • W
                      WindyBot37 @Korina | Premium last edited by

                      @Korina I bought through the desktop website via PayPal. I received an email from Windy.Com and FastSpring.com but received no redemption code.

                      Korina 1 Reply Last reply Reply Quote 0
                      • 10032050
                        10032050 | Premium last edited by

                        just cancelled , Ill come back another time unless things dont get sorted

                        1 Reply Last reply Reply Quote 0
                        • Korina
                          Korina Administrator @WindyBot37 last edited by

                          @WindyBot37 Hi, the redeem code is send only if you are not logged in during the purchase. There is a problem with PayPal payments currently and we are working on solution. You issue was reported and I'll get back to you soon.

                          Korina

                          1 Reply Last reply Reply Quote 0
                          • 10032050
                            10032050 | Premium last edited by

                            ok thank you , in the meantime I have submited a cancellation,
                            hope to get it sorted , maybe if I try another payment using my credit card ?

                            Korina 1 Reply Last reply Reply Quote 0
                            • Korina
                              Korina Administrator @10032050 last edited by Korina

                              @10032050 Hi, please be patient as we are about to fix the issue.

                              Korina

                              1 Reply Last reply Reply Quote 0
                              • 10032050
                                10032050 | Premium last edited by Korina

                                ok I have just redone it also now with the app logged out but its showing the same thing not working , it is sad because it would hev been nice to see the trail version , guess we will never see , unless we purchase and even then we dont know if that will work too , thanks any way

                                Korina 1 Reply Last reply Reply Quote 0
                                • Korina
                                  Korina Administrator @10032050 last edited by Korina

                                  @10032050 Hi, the issue will be resolved very soon, then you will be able to enjoy it.

                                  Korina

                                  1 Reply Last reply Reply Quote 0
                                  • alexredmonjr77
                                    alexredmonjr77 | Premium last edited by

                                    This post is deleted!
                                    1 Reply Last reply Reply Quote 0
                                    • delta.lima
                                      delta.lima | Premium last edited by

                                      Hello. I'm having a similar issue but which I purchased my subscription through the Google Play Store.

                                      I look forward to the resolution.

                                      Korina 1 Reply Last reply Reply Quote 0
                                      • Korina
                                        Korina Administrator @delta.lima last edited by

                                        @delta-lima said in Subscriptions:

                                        Hello. I'm having a similar issue but which I purchased my subscription through the Google Play Store.

                                        I look forward to the resolution.

                                        Hi, thank you for your report. This issue was passed to our team and I'll get back to you with solution soon.

                                        Korina

                                        1 Reply Last reply Reply Quote 0
                                        • dispar
                                          dispar | Premium last edited by

                                          Hi, after changing my password and logging in again, I lost the possibility to use the 1 hour forecasts.

                                          Korina 1 Reply Last reply Reply Quote 0
                                          • Korina
                                            Korina Administrator @dispar last edited by

                                            @dispar Hello, what happened exactly please? You subscribed to Windy Premium and you suddenly lost access?

                                            Korina

                                            dispar C 2 Replies Last reply Reply Quote 0
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